Hi

We have our laptops under a CI Type called Laptop under Workstation. Laptop does not exist in the list of Configuration Item Types, as the Laptop heading was duplicated at some time then deleted. I think that the duplication of Laptop has forced the non-existent Laptop records to adopt the CI Type of Workstation. Our list of Configuration Item Types is out of kilter with the list shown under CMDB.

in CMDB

Workstation

    Windows Workstation

    Laptop - where our laptop records are with CI Type of Workstation - does not show up when transferring to different CI Type

    Desktop

in Configuration Item Types

Workstation

    Windows Workstation

I have tried creating a new Config Item Type called Laptop1 and transferring a laptop record within CMDB to Laptop1. This worked but the record appeared under both Laptop1 and Laptop. I deleted the duplicate from Laptop and it disappeared from Laptop1. I cannot just transfer the records to a new CMDB type and delete them from the non-existent Laptop as they will all go.

Any help will be much appreciated.

Thanks

Chris