Unable to select options in request dropdown
We have just upgraded our ServiceDesk to the latest build (15120) and now have an issue when selecting the Status, Assigned to, Category from the dropdown list (nothing happens) on the Requests tab or the selection in the top right of the ticket itself.
Post deployment forced reboot without notification/prompting
When creating a deployment policy for patching, we are able to force reboot pre-deployment without notification to the user. However, I am not seeing the same option for post-deployment reboot. Please advise. We do not want users being prompted of this,
Run a custom Robocopy script every day
I have a robocopy script that I need to run from 3:30am to 5:30am every day: robocopy {SOURCE} {DESTINATION} /MIR /R:1 /W:1 The reason we use this script is because it is a very large folder (400-500Mbs) and we need to only copy the changed files to conserve
Software Deployment Succeeds but Program Doesn't Install
I'm running into a snag when trying to deploy TeamViewer Host 15 (version 15.61.3). I ended up using 7zip and running a bat file for the installation (reference: https://www.manageengine.com/products/os-deployer/help/adding-applications.html#2a). When
Reverse proxy issues with ME SDP websockets
Hi! We have an Apache reverse proxy for many internal webservices that need to be exposed publicly on the web. Many of these utilize websockets and as such we are pretty much using the same entries for all our hosts. However, ManageEngine ServiceDesk
Upgrade to 14730 Failed Due to SeqGenState table incorrect Record
Hi Friends, I need to Upgrade ServiceDesk Plus from version 14720 to the last version(14860) But failure occurred with this message: There are incorrect values in the SD/Seqgenstate Table. Contact support for details. And when I read upgrade logs this
since last update every Debian update blocked by firewall?
Hello togehter, since last update every Debian update is blocked by firewall? The Problem is, my firewall, my PiHiole and my ESET Antivirus did not block anything. The Update is correctly downloaded to the store on my patchmanagent server, but ever time
Patches will not download after update
Patches will not download after update for on prem EPC Patch Management. We checked out the cleanup setting and the path threw an error when I tried to add email notifications for patch downloads. It said that path is on their blacklist??? We cannot change
Custom Trigger IF-ELSE Previous Value Save Error
Hi, I am configuring with if-else in the custom trigger. I select the previous value as in the screenshot below and save it. When I edit the custom trigger again, the previous value is removed. Thanks for support .
Can't Get Patch Manager to Update Missing Patches
Hello All, Started working at a company that uses Patch Manager Plus for an airgapped network. Am going through the steps to update the vulnerability db and the missing patches so I can push them; however, no matter what I've tried I am running into the
Problem switching from trial to free license
Hello, I have only 1 device, well below the 25 devices limit. The trial period is over, and I'm presented with the screen to migrate the only device I have to free edition, which I selected, register, and confirm yes, and ... nothing. The web interface
Service stop automatically.
Hi, everyone. I start the Manageengine Service Desk Plus MSP service, but then the service stops automatically.
Gives error code: 10000 when executing C: \ Program Files (x86) \ ManageEngine \ ServiceDeskPlus-MSP \ bin> run.bat command
Please tell us
Service Desk Server doesn't start after reboot Windows Server 2019 over MSSQL 2019
Good morning, My company already has an account in your Cloud that we have been using for years, without any problems. Now we want to perform a series of tests and configurations for a certain department of our group, and in this case we want to perform
Installation Failed - Extended Attributes (EA) are inconsistent
Good morning, I get the following error message: Installation Failed - Extended Attributes (EA) are inconsistent. as a result following a software deployment with a domain account. do you have an idea ?? THANKS
Shutdown Computer
Log Type : System Time Logged : 07/31/2019 22:17:48 Source : User32 Task Category : -- Event ID : 1074 Keyword : -- Event Level : Information Computer : ******** User Name : NT AUTHORITY\SYSTEM Event Opcode : -- Many managed computers shut down in the
Problem in QR Code Created for Mobile Device Enrollment
Hi Friend, We cannot Enroll Mobile Devices Since QR Code Generated For Scan in Mobile Device And Sent via Email is invalid. We Are using Endpoint Central 11.2 Please Help Us to Resolve This Issue.
Uninstallation Failed - Incorrect function
Im trying to uninstall Sophos cloud agent using this command either as a batch file or directly in an exe package. Results show failed and the remark is "Uninstallation Failed - Incorrect function" but the Sophos is actually removed from the target computer.
Broken Captcha
Hello, We have a PMP server installed on an Ubuntu and when we try to access from a specific IP occurs an error message Access Denied. Captcha check failed. It requests captcha but the image is not shown, its broken. Can you help us to solve this? Thank
"MDM HTTP error. (status code: 500, URL: https://mdm.manageengine.com:443/mdm/integration/mtd/groups)"
comment puis-je résoudre ce problème, j'utilise la version cloud
Can't generate request if template used has a multi-select field on a Standard Edition instance
Hi, Team, after several tests having internal errors in generating requests on preventive maintenance tasks, I found that the problem was when using a multi-select additional field (multi-select or checkbox) and only occurs on standard instances. I've
Errors creating and renaming Android Profiles
Anyone else having issues in he past week with renaming/saving profiles? I've tracked down in my account that if i create a new profile, save&publish it without making changes and then try and rename it, i get an error and the profile becomes corrupted
Application Tables Inconsistency when upgrading Error 1008
I have attached the log file for update manager as we are getting an error 1008 when trying to upgrade to 14200 We recently had some corruption which has been removed. Can you advise what changes need to be made to the updmgr file to bypass these tables
Revoke Administration' Password not working on devices not in contact with the central server
Hello, Unfortunately my company did not renew the licenses for another year and we have almost 200 Android Devices enrolled in MDM. The central server is down and we cannot issue a company Wipe. I tried with the Revoke Administration' Password from the
Computers that have been deleted in AD are still showing up in SoM Scans
I have deleted two computers from Active Directory. When Endpoint Central does a scan, the computers come back. Why? How can I get rid of them for good. These computers do not exist in AD. Why are they still here. Even if I click to remove them they just
Custom View does not work as expected
After the Update from 14.1 Build 14105 to 14.3 Build 14302 our created custom view does not work as expected. I created a test filter: And the result looks like this: Is this a bug or something else?
Attachment Password in reports!
I enabled Attachment Password, but when I export a report to pdf and etc., The password is invalid!
Work Log: Owner field empty/no selection available
One of our new support groups is experiencing an issue when they try to create a new Work Log. After clicking "Add New" on the Work Logs tab, the New Work Log window opens and the Owner field is empty. The drop-drop down menu for the Owner field is also
Can't select worklog owner
Hello. after updating to 14300 my users lost the ability to select worklog owner in their tickets, the list is blank. Everyone with SDAdmin role can still select owner like from before the update. Can you give me some suggestions what coul be the ca
2FA - Trust this browser setting
Version 14201 mentions the following fix: SD-102970 : Trust this browser is not working for Two-Factor Authentication when the IP address changes or after upgrading to build 14200. This fix is not working for us on testing in v14201. For example, with
Security issue: Reporting from unrelated projects
I have a project role where I have specified that everyone can only see projects related to them: Project Role: Project List: Also, I have given this technician access to report module (Custom Report Builder) that he can get reports from his own projects.
Purchase Process - Cannot Process PO
Dear, I have an issue as some old PO with items received and paid for are still in "Approved" state because linked PR is Closed Could you provide a solution (workaround) to Close these POs ? Thanks in advance!
Resolved tickets are not getting closed
Hi I have a problem that the resolved tickets are not getting closed even I set the rule for it to close after 3 days
My SD MSP won't upgrade to 13.0
after upgrade from updatemanager, info from admin panel still is 10.6 instead 13. What's wrong with it? Twoja wersja : 10.6 kompilacja 10609 Ostatnia wersja : 13.0 kompilacja 13001 Baza danych : postgres
Response due by time field is missing for requester view
Hello Team, We have noticed an issue that, as technician view, we can see both Response Due by time and Responded time fields but with requester view, they can see only Responded time not the response due by time field. Without response due by time field
Resolved time field is not available on request details page
Hello Team, We have noticed there is no "Resolved Time" field available on request details to track when the request was resolved but it is available in reports and filters. Please check this issue and add it this field on request details page.
Patch Management
Hi, I've been having an issue with patch management using a Distribution Server. If I set it up as a Local Office and bypass the Distribution Server it works fine. The error I get is: "Downloading patch-products.7z failed with error code : 0". Alternatively,
[SD-104834] Task Notification - Contain details from the request they are connected to
I have just noticed today that it appears our Task notifications (from the template for "E-mail the group technicians when a Task is assigned to a group.") no longer include details from the request that the task is connected to. I thought that is what
Old configuration still applying to user
I have 2 configurations that run a login script for the respective targeted OU config1 is targeted to the AUG OU in Active Directory config2 is targeted to the CCTX OU in Active Directory I place the user account in the AUG OU and the config1 script runs
Desktop Central Client Compatibility with ARM Processors
I would like to install the Linux Agent onto an Arm processor. I have read several different forums and threads that states that there is the possibility of getting the agent working. If there is a Beta, I am interested in looking into that. Our organization
Free edition license change (25 anything to 5 servers and 20 endpoints)
I updated from 10.1.2138.13 to 10.1.2138.15 and saw the free license has changed. It would have been nice to know about this. I have been using a free license to test new version updates before we update our production system, this change now makes that
Next Page