ServiceDesk Plus 9215 Released
Dear Users, SDP 9215 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New feature in 9215 SDF-59858 : Option to use Multi Select field type as additional field/common additional field for Incident and Service Requests. Issues Fixed in 9215 SD-63265: Unable to login through Mobile App (Android/iOS) using AD Authentication. SD-63189: Unwanted data gets appended to the values in some additional fields under notification/reply
ManageEngine Desktop Central : Jun 2016 - Patch Tuesday update
Dear Team, Good day. Here is an update on the June 2016 Patch Tuesday. New Security Bulletins: Cumulative Security Update for Internet Explorer (3163649) - Supported Cumulative Security Update for Microsoft Edge (3163656) - Supported Cumulative Security Update for JScript and VBScript (3163640) - Supported Security Update for Microsoft Office (3163610) - Supported Security Update for Microsoft Windows DNS Server (3164065) - Supported Security Update for Group Policy (3163622) - Supported Security
ServiceDesk Plus iOS App 4.1 Released
Dear User, ServiceDesk Plus iOS app 4.1 has been Released. Please find the App store link below, https://itunes.apple.com/in/app/servicedesk-plus/id460035266?mt=8 Features included in 4.1 are: 1. Option to include non-operational hours in worklog. 2. Localization support for 31 languages (Arabic, Bosnian, Chinese-simplified, Chinese-traditional, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian Bokmal,
ServiceDesk Plus 9207 Released
Dear Users, SDP 9207 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9207 SDF-62433 : Barcode Generation for assets. This initial version contains an option to add assets (bulk) by scanning the vendor barcodes, ability to generate and print new barcode labels, associate barcode with the existing assets. This feature is available under Assets -> Barcode section. SDF-61862 : Earlier, through Request Custom
OpManager v12 Launched!
Hello everyone, The much-awaited version 12 of OpManager was released last month. If you have not tried it yet, here is the link http://www.opmanager.com/. Give it a go and tell us what you think. OpManager v12 is world’s first truly integrated network management software that tightly integrates NetFlow monitoring, configuration management, firewall log management, IP address management, and switch port management, in one exe. This gives increased visibility and great control over your entire network
ServiceDesk Plus 9213 Released
Dear Users, SDP 9213 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9213 : SD-63184 : The Issue ID SD-62071 "The following will be displayed as mentioned below for Requests in REST API: WORKORDERID replaced as REQUESTID, CREATEDTIME replaced as CREATEDDATE, RESPONDEDTIME replaced as RESPONDEDDATE, DUEBYTIME replaced as DUEBYDATE, COMPLETEDTIME replaced as COMPLETEDDATE, RESOLVEDTIME replaced as RESOLVEDDATE"
ManageEngine ADAudit Plus 5.0.0, Build Number: 4693, has been released.
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 4693 supports Remote Desktop Gateway server audit. Using this feature, you can now audit active connections from Remote Desktop Services clients to internal network resources through an RD Gateway server. Few other enhancements and fixes have also been made to enrich your experience. With ADAudit Plus, enhance your Windows Server environment auditing: [ Active Directory, Workstation Logon / Logoff, File Servers, Member
Hot fix 8009 released
Dear Customers, Today we have released our hot fix 8009. Customers can download the hot fix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find below the upgrade instructions link https://www.manageengine.com/products/support-center/service-packs.html#upgradeinstruction Please find the list of features included and the issues fixed in this release Features/Enhancements: Sl.No Feature ID Description 1 13234 Support Rep Offline Notification - Option
Talk ITSM: Asset Management Training (Free!)
Hello IT pros Last week, our ManageEngine experts kickstarted your ITSM journey with ServiceDesk Plus. In the next couple of weeks, on the 31st of May, they will tell you how to use the Asset Management module of ServiceDesk Plus to not just manage, but get the best out of your assets. In this free webinar, our experts will take you through: Asset discovery techniques Asset classification best practices Asset life-cycle management Software asset management Software license management If you
ServiceDesk Plus iOS App 4.0 Released
Dear User, ServiceDesk Plus iOS app 4.0 has been Released. Please find the App store link below, https://itunes.apple.com/in/app/servicedesk-plus/id460035266?mt=8 Features included in 4.0 are: Attachment support for Task . Option to view & search suggested solution and copy it to resolution (Server build 9203 and above). AD login Support (Server build 9203 and above). UI revamp for iphone app. 3D touch support to quickly accessing “My pending Request”,”Notification”..etc. Regards, Edwin Vasantha
New Jersey, here we come!
We are happy to take a pitstop at New Jersey this year. If you haven't booked your seats to one of the most happening IT conferences by ManageEngine, there is still time. So, reserve your seat now! We chose New Jersey as the venue this year for the following reasons: because it is home to the first brewery in the US it is the leading producer of blueberry it is the city with the lowest population density and has the most diners in the world :) What do these reasons have to do with picking a venue?
ServiceDesk Plus 9209 Released
Dear Users, SDP 9209 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9209: SD-62738 : Field & form rules are not applied when criteria contains pick list additional field value as 'Not specified'. SD-62255 , SD-62441 : Dependent child tasks are not triggered on closing parent tasks. SD-62740 : Exception while editing requests having inline images without src tags. SD-62723 : Support group changes to
Hotfix 8008 released
Dear Customers, Today we have released the hotfix 8008. Existing customers planning for an update can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of issues fixed in this release Issues Fixed: Sl.No Issue ID Description 1 13204 Unable to sync data from SupportCenter Plus to Zoho Reports when migrating from lower versions 2 13212 Unable to backup and restore data when the backup file count exceeds above 100 3
ServiceDesk Plus 9210 Released
Dear Users, SDP 9210 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9210: SD-46251, SD-58815, SD-21277, SD-34788, SD-60147 : Vulnerability in “Keep me signed-in” feature. SD-60086 : Active user sessions not being destroyed/invalidated after a password change. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards,
Open beta launch of Analytics Plus - Advanced analytics solution from ManageEngine
Hello there, We have some great news! ManageEngine has crafted a perfect solution to meet your ITSM needs to ensure that you get high end IT service delivery. Introducing Analytics Plus, a self service data visualization and analytics solution from ManageEngine.Using this solution, ITSM users can get a flawless visual representation of their help desk, in the least possible time, enabling them to make smarter decisions. Now you can create reports and dashboards quickly and flexibly without the
ManageEngine ServiceDesk Plus MSP + Advanced Analytics Plus Integration Available
Dear User(s) We are happy to announce the integration of ManageEngine ServiceDesk Plus MSP + Advanced Analytics Plus tool. Managed service providers (MSPs) consistently strive for a competitive edge to drive their business towards success and growth. Since most of the time is spent in solving tickets, MSPs cannot identify the relevant service desk KPIs that help them take stock of their operations. Painless access to KPIs, without complex database queries, enables MSPs to proactively plan for better
Applications manager version 12.7 now available for download
We recently released version 12.7 of Applications Manager. Here is a quick look at what has gone into the new version: Support for monitoring the performance of Hadoop clusters Get operational insight about your Hadoop environment, maintain optimal health of distributed Hadoop clusters, and ensure that your clusters are available and processing tasks quickly and accurately. Oracle Coherence Monitoring Get deep performance insights into Oracle Coherence cluster implementations. Track KPIs such
ServiceDesk Plus 9211 Released
Dear Users, SDP 9211 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9211: SD-62895 : Unable to login to application when AD/LDAP authentication is enabled. SD-62896 : Unable to login to android app after upgrading the application server to 9210. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha
ServiceDesk Plus 9208 Released
Dear Users, SDP 9208 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9208 SD-62526 : Unable to start the application with MSSQL database in some environments. SD-62695 : Unable to view Time Elapsed Analysis tab in request details page in some environments. SD-62712 : Problem in displaying fields in new request form and in edit request page due to browser cache. SD-62352 : Issues related to Technician
Announcement - Unable to post new forum topics - Work around
Looks like we have a problem with posting new topics in ManageEngine forums. Our team is working on a fix. In the mean time, you may use the Community Wall to post your queries. Make sure you mention the ManageEngine product name in your questions so that we can route it to the concerned product teams. Community Wall - https://connect.manageengine.com/home/network-wall Please follow this thread for further updates. Thanks You, Sukumar, Community Manager, ManageEngine PitStop
ServiceDesk Plus 9203 Released
Dear Users, SDP 9203 has been released and can be downloaded from the URL below,
https://www.manageengine.com/products/service-desk/service-packs.html
New features in 9203
SDF-60978 : Option to customize the home page of self service portal has been added under "Admin -> Self Service Portal Settings". This includes re-arranging, restoring, adding, deleting, re-sizing and hiding the widgets SDF-61707 : Rest API support for 'Solutions' module SDF-59958 : Option to import Microsoft Projects SDF-60681
Hotfix 8007 released
Dear Customers, Today we have released the hotfix 8007. Existing customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Here is the list of issues fixed in this release Sl.No Feature ID Description 1 8531 In the Home -> Dashboard Announcement widget "Show all" link is not available when there are no active announcements in the list 2 12106 Request reply draft gets discarded, when mail sending failed or sending reply to a non-existent
Hotfix 8006 released
Dear Customers, Hotfix 8006 released today. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html List of issues fixed and the new features in this hotfis are listed below Features/Enhancements : Sl.No Feature ID Description 1 13111 Set Priority for a request in Support Rep reply and Forward window 2 13119 Request History variable included for Request Notification Templates Issues Fixed : Sl.No Issue ID
ServiceDesk Plus 9204 Released
Dear Users, SDP 9204 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9204 SD-58911 : 'Mandatory fields' check has been removed for saving the proxy settings details. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Central Patch Repository - Location Change
Dear All, Our central patch repository, which is hosted in our Singapore Data Center, is being moved to our US Data Center. Why? Due to some maintenance problems with US Data Center, we have been hosting it temporarily in Singapore Data Center and we are moving back. We assure you that we will not be changing our Data Center outside USA again. When? The change will happen between 9 PM to 10 PM EST on 4th March, 2016 What is the impact? The synchronization of latest patches will happen from
ServiceDesk Plus 9202 Released
Dear Users, SDP 9202 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9202 SD-62316 : Unable to view / add some of the non-english language content, after upgrading to 9200 environment with mysql database. The text is garbled. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk
ManageEngine Desktop Central : Feb 2016 - Patch Tuesday update
Dear Team, Greetings. Check the February 2016 Patch Tuesday update. New Security Bulletins : Cumulative Security Update for Internet Explorer (3134220) - Supported Cumulative Security Update for Microsoft Edge (3134225) - Supported Security Update for Microsoft Windows PDF Library to Address Remote Code Execution (3138938) - Supported Security Update for Windows Journal to Address Remote Code Execution (3134811) - Supported Security Update for Microsoft Windows to Address Remote
Applications Manager version 12.6 now available for download
We recently released version 12.6 of Applications Manager. Here is a quick look at what has gone into the release: Microsoft Azure service bus monitoring:Azure Service Bus allows applications and services to communicate with other applications on the cloud, on-premise, or both. You can now monitor the performance of Azure Service bus and get performance stats of key components such as queues, relays, topics, subscriptions, event hubs, and more. Integration with ServiceNow:If you are using ServiceNow
Hotfix 8005 released
Dear Customers, Today we have released the service pack 8005. Here is the link to download the service pack https://www.manageengine.com/products/support-center/service-packs.html Please find the list of issues fixed and the new features in this release from the below link https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8005 Regards, Arun SupportCenter Plus
ServiceDesk Plus 9121 Released
Dear Users, SDP 9121 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9121 SD-62128 : Invalid image url is loaded in login page. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Introducing Mobile Device Manager Plus Cloud Edition
We are happy to announce the release of Mobile Device Manager Plus Cloud Edition! The Cloud Edition further simplifies enterprise mobility management. It comes with great benefits like: No download and installation Avoid setup procedures like NAT, Mail Server and Proxy Flexible payment Use it anytime, anywhere As for the features, they would match the existing on-premises edition. We would like you to be the first to evaluate the new deployment suite! Please try it @ https://www.manageengine.com/mobile-device-management/download-cloud.html
ManageEngine Desktop Central : Jan 2016 - Patch Tuesday update
Dear Team, Good day. Quick update on the January , 2016 Patch Tuesday. New Security Bulletins : Cumulative Security Update for Internet Explorer (3124903) - Supported Cumulative Security Update for Microsoft Edge (3124904) - Supported Cumulative Security Update for JScript and VBScript to Address Remote Code Execution (3125540) - Supported Security Update for Microsoft Office to Address Remote Code Execution (3124585) - Supported Security Update for Windows Kernel-Mode Drivers to Address Remote
ServiceDesk Plus 9119 Released
Dear Users, SDP 9119 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9119 SD-61413, SD-61577 : Request form gets submitted even if the mandatory field 'Select Approver' is not filled. SD-61621 : Request Custom Menu based ADMP integration does not work, when SSO is enabled. SD-61822 : Performance issue due to task comment notification. Please refer to the below link for the steps to install the patch.
ServiceDesk Plus 9120 Released
Dear Users, SDP 9120 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9120 SD-61341 : Unable to access 'Custom trigger' under Request module in Standard and Professional editions. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Regards, Edwin Vasantha Kumar Servicedesk Plus Team
ServiceDesk Plus 9118 Released
Dear Users, SDP 9118 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9118 SD-61387 : Unable to view request details page/create new request, due to migration failure in MySql. SD-61427 : Reply and forward conversations in plaintext format contains html content. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Regards,
SupportCenter Plus 8004 released
Hi , SCP 8004 service pack is released and can be downloaded from the below URL https://www.manageengine.com/products/support-center/service-packs.html List of enhancements and issues fixed: https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8004 Regards, Siddik
ManageEngine Desktop Central : December 2015 - Patch Tuesday support - status update
Hi Folks, Greetings. Quick update on the December 2015, Patch Tuesday. New Security Bulletins : Cumulative Security Update for Internet Explorer (3116180) - Supported Cumulative Security Update for Microsoft Edge (3116184) - Supported Cumulative Security Update for JScript and VBScript to Address Remote Code Execution (3116178) - Supported Security Update for Microsoft Windows DNS to Address Remote Code Execution (3100465) - Supported Security Update for Microsoft Graphics Component to Address Remote
Upgrade your Windows XP to SP3 and 2003 Server to SP2
Hello, Desktop Central uses digitally signed binaries to help Windows authenticate the identity of the creator and allow them to run automatically. Owing to the recent vulnerability in the code signing certificate algorithm, Microsoft has announced the deprecation of the previous algorithm (SHA 1). Effective January 1, 2016, Microsoft will not trust certificates signed with SHA 1 algorithm. We have upgraded our agent binaries by signing them with the latest algorithm (SHA 2). Since the latest
ServiceDesk Plus 9117 Released
Dear Users, SDP 9117 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9117 SD-43461, SD-57898 : When user tries to edit a support group but discards the changes without saving them and then proceeds to add new support group immediately, existing support group is overwritten. SD-46763 : In new request creation, cursor does not get placed in requester field form when user is Technician. SD-47197, SD-47414 : Business
Attention Office 365 Users!! (POP DELE not working)
Hi, Users who have office 365 mail server configured with ServiceDeskPlus-MSP might face issues with mail fetching. This seems to be an issue with the mail server and this happens only if the incoming under mail server settings is configured with POP. This is creating an impact over the application by creating replications with regards to tickets. The support ticket system will receive mails by pop access. However, the mails on the mailbox are not deleted by the dele command which seems to be the
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