We're happy to announce we've just posted our very first case study on our webpage. Here is a gist of what it's about:

Ensyst, a leading IT Managed Services Provider (MSP) and Microsoft Gold partner from Australia, providing end-to-end IT infrastructure and support services, was on the lookout for a robust ITSM analytics software to provide regular updates about asset performance so they can identify critical usage patterns, failure points, and take steps proactively to ensure uninterrupted service delivery, SLA compliance, and customer satisfaction. 

The challenge was their application data was scattered across multiple platforms. They had to run custom SQL queries to consolidate and analyze this data. For instance, they had to collect incident data from ManageEngine ServiceDesk Plus MSP, change management data from SharePoint, and security data from password management suites. This was time-consuming and cumbersome. And by the time they collated the data to run analysis, it was already old. 

Click here to learn how Analytics Plus helped Ensyst analyze their application data in real-time, and cut-down their ticket count in half.