[Release announcement] Launching advanced analytics for ServiceDesk Plus MSP's request history, projects, and knowledge base modules.
Hello there, We're happy to announce the launch of advanced analytics for three more ServiceDesk Plus MSP modules: request history, projects, and knowledge base management. Request history—Visualize the complete request timeline, from ticket creation to ticket resolution, and get clues into the number of times a ticket was reassigned. Use this information to identify bottlenecks in your ticketing process. Projects—Plan, manage, and monitor IT projects from a single console. Track project progress
ZOHO Reports and SDP MSP Integration Update
Dear user(s) Due to a major update in ZOHO reports cloud framework, SDP MSP + ZOHO Reports integration will not work if the SDP MSP instance is less than 9418 build. We are providing 2 months time period for all users who are using this integration to upgrade their SDP MSP instance. Post this period, the framework will be updated in the cloud and the restriction will be get into effect. I request your co-operation in this regard and upgrade the SDP MSP instance. Please refer here to upgrade the
[Free Seminar] Secure your organization's endpoints against the latest cyberattacks and security vulnerabilities
Be it WannaCry, Meltdown, Spectre or Petya each year bears witness to new cyberattacks and security vulnerabilities, and the year 2019 is no different. From the BlueKeep vulnerability that affects over a million systems, to the ZombieLoad attack that affects nearly every Intel chip since 2011, IT teams across the globe face an uphill battle this year to secure their organization's desktops and mobile devices. Organizations irrespective of the industry they cater to, are often caught unawares by
[Free Seminar] Secure your organization's endpoints against the latest cyberattacks and security vulnerabilities
Be it WannaCry, Meltdown, Spectre or Petya each year bears witness to new cyberattacks and security vulnerabilities, and the year 2019 is no different. From the BlueKeep vulnerability that affects over a million systems, to the ZombieLoad attack that affects nearly every Intel chip since 2011, IT teams across the globe face an uphill battle this year to secure their organization's desktops and mobile devices. Organizations irrespective of the industry they cater to, are often caught unawares by
[Free Seminar] Secure your organization's endpoints against the latest cyberattacks and security vulnerabilities
Be it WannaCry, Meltdown, Spectre or Petya each year bears witness to new cyberattacks and security vulnerabilities, and the year 2019 is no different. From the BlueKeep vulnerability that affects over a million systems, to the ZombieLoad attack that affects nearly every Intel chip since 2011, IT teams across the globe face an uphill battle this year to secure their organization's desktops and mobile devices. Organizations irrespective of the industry they cater to, are often caught unawares by
ServiceDesk Plus startup issue post 10500 build upgrade
Hello users, As you maybe aware that Java Runtime Environment (JRE) has been upgraded to the build 1.8 in ServiceDesk Plus 10500 build. So far, we have had handful of users reporting startup issue post 10500 successful upgrade and most of the cases found to occur as the application tries to start using JRE 1.7. This occurs due to environmental restrictions with renaming the folders. In case if you are facing start-up issues post 10500 build successful upgrade and happened to find the below traces
Mobile Device Manager Plus- Free Training
Join us on 13th and 20th June 2019 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on June 13th: App Management and Device Security: Complete management of Store and Enterprise apps Lock specific apps to devices Remotely track and troubleshoot mobile devices Secure misplaced/lost device Following topics will be covered on June 20th: Device Enrollment and Provisioning: Various
Newsletter de Mayo!
¡Newsletter de Mayo! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
ServiceDesk Plus MSP - version 9.4 - Build - 9418 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9418. Please refer the Migration path table available here and upgrade to our latest build 9418. Please refer our read me from here. Please note the Major Behavior changes Update below. Ability to move request from an account to another is restricted. It will work only in the following cases. If the requester of a ticket is an actual end user (not technician), then the new site will be associated if that site belongs to the requester’s
Major Behavior change Update - 9416 release - SDP MSP
Hi Users Greetings for the day. We did a major behavior change in our 9416 release of ServiceDesk Plus MSP. This is taken as a precautionary step of security. We request all your understanding on this and share your feedback in case if this change affects you. I request all users to post your valuable comments in this thread or contact us at sdpmsp@manageengine.com for any clarification. As SDP MSP targets MSP users who supports different organization (companies), we are restricting the request movement
[Webinar recording] Busting analytics myth: Can analytics really help you improve help desk processes?
In case you missed our live session, here's a recording of the webinar:
[Important] Migration of Central Patch Repository server; If you've whitelisted Central Patch Repository server's IP address from firewall, attention!!
Hello peeps, We've got an important announcement. To support our increasing customer base and to meet the future demand, we are migrating our current patch repository server - patchdb.manageengine.com to a static alternative. For users who've white listed the current patch repository server's IP address in their firewall, we request to contact our support team for details of the latest patch repository IP address. This migration will take place on 30-May-2019. So, we suggest our users to contact
Discussion on Masterclass training: "Service request: Employee Onboarding simplified" Date : 15-05-19
Hello users, Feel free to post your questions for an interactive discussion in regards to the training topic - "Service request: Employee On boarding simplified" which was conducted as webinar on 15-05-19 We will post the webinar video shortly, which will be follow by questions and answers which were discussed with participants after the session. Please watch the webinar video and feel free to discuss your questions with us, we will be more than happy to assist you. Refer the link below, to know
BREAKING NEWS : The free OpUtils webinar is on its way.
Hola Amigos! ManageEngine is conducting a webinar on OpUtils to help you with your network IP management problems. This training covers in-depth and intensive training which will help you get into the bottom of various challenges faced concerning the issues with your IP's and switch ports. Trust me, you wouldn't want to miss it. Click here to register now! The training agenda is as follows: Title of Webinar : Safeguard your network from intruders - Rogue Detection Here's a quick look at what
ServiceDesk Plus 9414 Released
Dear Users, SDP 9414 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9414 Vulnerability : SD-71123 : Vulnerability in the login page as domain filtering is not enabled. SD-69907 : Vulnerability of a technician with request view only permission being able to add attachments and add/edit worklogs is fixed. SD-68547 : Vulnerabilities fixed in requester search. SD-65745 : Vulnerability fixed : Password has
Next Release : Resource Management and CMDB Enhancements
Dear Users, Next release for ServiceDesk Plus Cloud will include "Resource Management & CMDB Enhancements" and below are the details : Resource Management 1. Option for resource managers to plan, manage, check resource availability, and assign tasks to technicians. 2. Resource Management is accessible from the Home tab, Projects module, and individual Projects. 3. Categorize resource utilization based on the workload. 4. Option to filter Tasks based on time or time scale. 5. Option to filter
Attend our Dublin workshop, and get ITOM certified!
Save the date! Our ITOM workshop is coming to Dublin on June 11, 2019. During the workshop our product experts will walk you through the various challenges you might face while monitoring networks, servers, and applications. Register now Highlights: See interactive product demos Attend one-on-one question and answer sessions Become an ITOM Certified Expert Agenda: View the full agenda here Venue: Clayton
Highly critical processor chip flaw "ZombieLoad" patched
A new class of processor chip vulnerabilities targeting the 'speculative execution' portion of Intel chips has been discovered by a group of researchers a few days back. These three vulnerabilities are named ZombieLoad, fallout, and RIDL (Rogue In-flight Data Load). These flaws are rated highly critical by the team of researchers who discovered them. ManageEngine Patch Manager Plus now supports patches for the ZombieLoad vulnerability. Name of the Vulnerability: ZombieLoad Severity : Highly critical
[Important] End of Support for MySQL as the backend database in Password Manager Pro
ManageEngine Password Manager Pro will no longer be available for installation, with MySQL as the back-end database. It's so long since (Dec 2012) the product comes bundled with PostgreSQL (From the build 6800). From then on, we have always been insisting that our customers either stick with the default installation with PostgreSQL or migrate to PostgreSQL or MS SQL server. In short, ManageEngine recommends PostgreSQL and MS SQL servers as the preferred back-end databases for Password Manager Pro.
Released: Zia for ServiceDesk Plus Cloud
Dear Customers, We are glad to announce that Zia, the AI assistant from Zoho, is now available for as a conversational virtual support agent for the users of the cloud version of ServiceDesk Plus. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. And with access to a conversational virtual support agent, technicians in the field can now perform service desk activities with simple hands-free voice commands. End users and technicians
Microsoft releases a fix for the Wormable vulnerability(CVE-2019-0708)
Microsoft released this month's edition of Patch Tuesday with fix for a highly critical vulnerability. This vulnerability (CVE-2019-0708), dubbed "Wormable vulnerability", resides in "Remote Desktop Services" component and could be exploited remotely by sending specially crafted requests over RDP(Remote Desktop Protocol) to a targeted system. This vulnerability is present in Windows 7, Windows Server 2008 R2, Windows Server 2008 and in older versions like Windows XP and Windows 2003 as well.
May 2019 Patch Tuesday updates from ManageEngine
Hello peeps, Good day. Quick update on the May 2019 Patch Tuesday updates. New Security Bulletins : 2019-05 Security Update for Adobe Flash Player for Windows (KB4497932) 2019-05 Security Only Quality Update for Windows Server 2008 (KB4499180) 2019-05 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4499175) 2019-05 Security Only Quality Update for Windows Server 2012 (KB4499158) 2019-05 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4499165) 2019-05
May 2019 Patch Tuesday updates from ManageEngine
Hello peeps, Good day. Quick update on the May 2019 Patch Tuesday updates. New Security Bulletins : 2019-05 Security Update for Adobe Flash Player for Windows (KB4497932) 2019-05 Security Only Quality Update for Windows Server 2008 (KB4499180) 2019-05 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4499175) 2019-05 Security Only Quality Update for Windows Server 2012 (KB4499158) 2019-05 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4499165) 2019-05
Important: Static IP Addresses for Mail Communication (Mail Fetching & Mail Sending) specific to US Data Center
Dear Customers, Customer's who are using their organization's mailbox/server would have configured their firewalls & white listed a set of 15 IP addresses to communicate with the ServiceDesk Plus Cloud application accessed through https://sdpondemand.manageengine.com/ i.e ServiceDesk Plus Cloud served from US data center. We are planning to minimize the list of IP addresses in the future and that would be valid irrespective of Service Provider. Also, this will avoid problems in mail fetching & mail
Microsoft releases a fix for the Wormable vulnerability(CVE-2019-0708)
Microsoft released this month's edition of Patch Tuesday with fix for a highly critical vulnerability. This vulnerability (CVE-2019-0708), dubbed "Wormable vulnerability", resides in "Remote Desktop Services" component and could be exploited remotely by sending specially crafted requests over RDP(Remote Desktop Protocol) to a targeted system. This vulnerability is present in Windows 7, Windows Server 2008 R2, Windows Server 2008 and in older versions like Windows XP and Windows 2003 as well.
Microsoft releases fix for the Wormable vulnerability (CVE-2019-0708)
Microsoft released this month's edition of Patch Tuesday with fix for a highly critical vulnerability. This vulnerability (CVE-2019-0708), dubbed "Wormable vulnerability", resides in "Remote Desktop Services" component and could be exploited remotely by sending specially crafted requests over RDP(Remote Desktop Protocol) to a targeted system. This vulnerability is present in Windows 7, Windows Server 2008 R2, Windows Server 2008 and in older versions like Windows XP and Windows 2003 as well.
ServiceDesk Plus 10021 Released
Dear Users, SDP 10021 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed Request: SD-77990: Clean up schedule keeps running even though there is no request in the trash. Others: SD-78298, SD-78308, SD-77454, SD-77920, SD-78309: Performance issues in catalog templates and API. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Mobile Device Manager Plus (MDM) now supports remote troubleshooting for Lenovo devices
You can now remotely control Lenovo devices over-the-air and in real-time. This includes viewing the device screen as well as accessing the device settings which is an effective approach to identify and fix issues on devices used by remote employees. In addition to supporting unattended remote access, Remote Control lets IT admins communicate with the device users via Remote Chat which helps in better undertsanding of the problem. It also supports a number of security commands like lock, reboot,
Announcing the end of technical support (Build 3500 and below)
ManageEngine Analytics Plus is initiating the end of the technical support for build 3500 and below. This will come into effect on July 10, 2019. We request customers using these older builds to upgrade their application. Click here for instructions. Customers on these older builds will continue to get technical support until July 10, 2019, provided you're covered under a valid AMS contract. Please write to analyticsplus-support@manageengine.com for any questions or concerns that you may have.
[Free e-book] Six ways analytics can facilitate proactive IT operations management
When it comes to IT operations management, you have two options—be reactive or proactive. Being reactive is chasing down problems after they've occurred, while being proactive involves predicting problems and preparing for emergencies ahead of time. To help you proactively manage IT operations, we've put together an e-book that explains how analytics can facilitate proactive IT operations management. Grab your copy now.
Measure the efficiency of your service fulfilment process by tracking delivery time
A help desk's service process is a blueprint that defines how requests must be processed. It covers everything from how requests must be categorized and assigned to the technicians, to how requests must be worked upon, including the workflow and the steps involved. Tracking the efficiency of the service process is cumbersome and often involves chasing several metrics. A good place to start is looking at your service delivery times. Service delivery time, that covers the total time between request
[Free e-book] Six ways analytics can facilitate proactive IT operations management
When it comes to IT operations management, you have two options—be reactive or proactive. Being reactive is chasing down problems after they've occurred, while being proactive involves predicting problems and preparing for emergencies ahead of time. To help you proactively manage IT operations, we've put together an e-book that explains how analytics can facilitate proactive IT operations management. Grab your copy now.
ServiceDesk Plus 10020 Released
Dear Users, SDP 10020 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed Vulnerability : SD-77126 : Reflected XSS vulnerability found in all listviews. Requests : SD-77989,SD-78062 : In some scenarios, adding or editing a request resolution with content size more than 16kB causes out of memory crash. Admin : SD-77842 : When a user enters a valid email address while configuring Incoming EWS server, "Invalid
End of Public Updates for Java SE 8 - Commercial Users upgrade your package
Oracle has announced changes to ongoing support for Java SE 8 (Standard Edition). This forum describes how Desktop Central will continue its support for Java SE 8 in January 2019 and beyond. More on this: Oracle recently announced changes to support for Public Updates for Java SE 8 In January 2019 Oracle will require those who wish to continue support for Java 8 SE to subscribe to the new Java SE Subscription offering to continue to receive Java SE 8 updates. This subscription covers all Java 8 SE
Free online OpManager training series starting from 3rd April 2019!
Hello Folks! OpManager is turning 16 this year and looking back, it has been a great ride so far ! What better way to celebrate our entry into the 16th year than by sharing what we have learnt in more than a decade of our service to the network management community ? Join us on our free training starting on the 3rd of April 2019 to learn about some of the most common challenges network administrators face and also on ways to conquer them. Click here to register now! Here's a quick look at what
Issue in booting up the machines after installing Windows updates.
Computers fail to boot after installing the following Windows updates: KB4493467, KB4493446, KB4493448, KB4493472, KB4493450, KB4493451 Note: This issue will occur for systems having Sophos Endpoint Security Installed. Reference: https://community.sophos.com/kb/en-us/133945 Desktop Central has marked these updates as 'Partially Superseded' and they won't be listed in the 'Missing Patches'. However, these updates can be viewed and uninstalled from the 'Installed Patches' view. Update 1: To make
ServiceDesk Plus 10019 Released
Dear Users, SDP 10019 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed SD-78311 : When the Priority matrix is enabled and the "Allow requesters and technicians to override the Priority Matrix" option is disabled, users are unable to update the request [Inline Edit and from Resolution]. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Mobile Device Manager Plus enhances support for Mac and iOS 12.2
Mobile Device Manager Plus now supports the enterprise related features released with iOS 12.2 and also adds support for essential Mac features and restrictions. With the release of iOS 12.2, Apple has provided enterprises additional control over Siri, Hotspot and eSIM configurations. The admins can now achieve the following with Mobile Device Manager Plus: Prevent users from removing a pre-configured eSIM or adding new eSIM on devices. Prevent Siri from recording searches and storing data for logs.
[Free webinar] Busting the Analytics Myth: Can Analytics really help you improve help desk processes?
Hello folks, Join us for a session on May 23, 2019, where we put analytics to the test and answer the following questions: Can analytics offer new insight into your help desk? Aside from basic help desk reporting features, what else does analytics have to offer? Does analytics have any role to play in defining your help desk strategy? Date: May 23, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Click here to register. Don't worry if the webinar timings don't work out for you. Register anyway, and we'll
[Free webinar] Busting the Analytics Myth: Can Analytics really help you improve help desk processes?
Hello folks, Join us for a session on May 23, 2019, where we put analytics to the test and answer the following questions: Can analytics offer new insight into your help desk? Aside from basic help desk reporting features, what else does analytics have to offer? Does analytics have any role to play in defining your help desk strategy? Date: May 23, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Click here to register. Don't worry if the webinar timings don't work out for you. Register anyway, and we'll
Next Page