[Free webinar] Busting the Analytics Myth: Can Analytics really help you improve help desk processes?
Hello folks, Join us for a session on May 23, 2019, where we put analytics to the test and answer the following questions: Can analytics offer new insight into your help desk? Aside from basic help desk reporting features, what else does analytics have to offer? Does analytics have any role to play in defining your help desk strategy? Date: May 23, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Click here to register. Don't worry if the webinar timings don't work out for you. Register anyway, and we'll
[Free webinar] Busting the Analytics Myth: Can Analytics really help you improve help desk processes?
Hello folks, Join us for a session on May 23, 2019, where we put analytics to the test and answer the following questions: Can analytics offer new insight into your help desk? Aside from basic help desk reporting features, what else does analytics have to offer? Does analytics have any role to play in defining your helpdesk strategy? Date: May 23, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Click here to register. Don't worry if the webinar timings don't work out for you. Register anyway, and we'll
End of Support for MAC OS 10.6 - Snow Leapord
Hi Everyone, As you might all know Apple has stopped supporting MAC OS 10.6 - Snow Leapord by 2014 itself and did not provide any security patches after that. However, we still continued supporting them from Desktop Central till date to make use of other functionalities apart from patch. We started working on a Agent revamp with New technology in place of all agents and to support this new technology on MAC OS 10.6 - Snow Leapord we are having failures on them. So, we decided to stop supporting
[Free Online Training]Having bandwidth issues? Learn how to track and resolve them
Did you know you can reconfigure quality of service (QoS) policies in NetFlow Analyzer when your network is running slow? Attend our free online sessions on NetFlow Analyzer to learn about features that can enhance network visibility and help you resolve bandwidth bottlenecks on time. Register now You'll also learn about: How to get started with NetFlow Analyzer. How to identify the top talkers in the network. How to effectively analyze troubleshooting reports. What control actions to take to prevent
Critical bug fixes in Google Chrome 74.0.3729.108
The Chrome team has rolled out the latest version Chrome 74.0.3729.108 with a huge list of bug fixes and improvements. This update comes with nearly 39 security fixes. Below is the list of CVE IDs that are mentioned 'Critical' CVE-2019-5805 CVE-2019-5806 CVE-2019-5807 CVE-2019-5808 CVE-2019-5809 CVE-2019-5810 CVE-2019-5811 CVE-2019-5812 CVE-2019-5813 CVE-2019-5814 CVE-2019-5815 CVE-2019-5816 CVE-2019-5817 CVE-2019-5818 CVE-2019-5819 CVE-2019-5820 CVE-2019-5821 CVE-2019-5822 CVE-2019-5823 To patch
Our ITOM seminar is coming to South Africa!
Our ITOM seminar is all set to take place in the amazing city of Johannesburg this June. And best of all, it's absolutely free! Register now What we have in store for you: Sessions that'll help you find solutions to the most common challenges in IT Interactive product demos Agenda: View the entire agenda here Venue: Protea Hotel Midrand 14th Street, Noordwyk, Midrand, 1685, South Africa Date: June 27, 2019 Duration: 8:30am−2pm Cost: Totally free (including breakfast, lunch, and refreshments) See
Newsletter de Abril!
¡Newsletter de Abril! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Security advisory for Applications Manager 11.0-14.0
This is a security advisory for all ManageEngine Applications Manager users between versions 11.0 - 14.0. We recommend you to upgrade to the latest version of Applications Manager to avoid the security vulnerability described below. Vulnerability type: SQL Injection Severity: High Issue reported: Privilege exploitation by bypassing the authentication mechanism. Vulnerability description: In the affected versions unauthorized users could gain access into Applications Manager due to an SQL Injection
Attend our workshop, and get ITOM certified!
Save the date! Our ITOM workshop is coming to Dublin on June 11, 2019. During the workshop our product experts will walk you through the various challenges you might face while monitoring networks, servers, and applications. Register now Highlights: See interactive product demos Attend one-on-one question and answer sessions Become an ITOM Certified Expert Agenda: View the full agenda here Venue: Clayton HotelBallsbridge
Critical bug fixes in Google Chrome 74.0.3729.108
The Chrome team has rolled out the latest version Chrome 74.0.3729.108 with a huge list of bug fixes and improvements. This update comes with nearly 39 security fixes. Below is the list of CVE IDs that are rated 'Critical' CVE-2019-5805 CVE-2019-5806 CVE-2019-5807 CVE-2019-5808 CVE-2019-5809 CVE-2019-5810 CVE-2019-5811 CVE-2019-5812 CVE-2019-5813 CVE-2019-5814 CVE-2019-5815 CVE-2019-5816 CVE-2019-5817 CVE-2019-5818 CVE-2019-5819 CVE-2019-5820 CVE-2019-5821 CVE-2019-5822 CVE-2019-5823 To patch
Critical bug fixes in Google Chrome 74.0.3729.108
The Chrome team has rolled out the latest version Chrome 74.0.3729.108 with a huge list of bug fixes and improvements. This update comes with nearly 39 security fixes. Below is the list of CVE IDs that are rated 'Critical' CVE-2019-5805 CVE-2019-5806 CVE-2019-5807 CVE-2019-5808 CVE-2019-5809 CVE-2019-5810 CVE-2019-5811 CVE-2019-5812 CVE-2019-5813 CVE-2019-5814 CVE-2019-5815 CVE-2019-5816 CVE-2019-5817 CVE-2019-5818 CVE-2019-5819 CVE-2019-5820 CVE-2019-5821 CVE-2019-5822 CVE-2019-5823 To patch
ITOM seminar LATAM - Attend. Learn. Optimize.
Save your dates! ITOM Seminar is all set to take place in three main LATAM regions, this June. And best of all, it's absolutely free! Register now Dates and Venue - June 4th - Chile Intercontinental Santiago Av Vitacura 2885, Las Condes, Región Metropolitana, Chile June 6th - Argentina Hotel Panamericano Buenos Aires Carlos Pellegrini 551, C1009 Ciudad de Buenos Aires, Argentina June 11th -Mexico Sheraton María Isabel Hotel Av. Paseo de la Reforma 325, Tabacalera, 06500 Ciudad de México, CDMX,
ITOM seminar LATAM - Attend. Learn. Optimize.
Save your dates! ITOM Seminar is all set to take place in three main LATAM regions, this June. And best of all, it's absolutely free! Register now Dates and Venue - June 4th - Chile Intercontinental Santiago Av Vitacura 2885, Las Condes, Región Metropolitana, Chile June 6th - Argentina Hotel Panamericano Buenos Aires Carlos Pellegrini 551, C1009 Ciudad de Buenos Aires, Argentina June 11th -Mexico Sheraton María Isabel Hotel Av. Paseo de la Reforma 325, Tabacalera, 06500 Ciudad de México, CDMX, México
ITOM seminar LATAM - Attend. Learn. Optimize.
Save your dates! ITOM Seminar is all set to take place in three main LATAM regions, this June. And best of all, it's absolutely free! Register now Dates and Venue: June 4th - Chile Intercontinental Santiago Av Vitacura 2885, Las Condes, Región Metropolitana, Chile June 6th - Argentina Hotel Panamericano Buenos Aires Carlos Pellegrini 551, C1009 Ciudad de Buenos Aires, Argentina
Attend our workshop, and get ITOM certified!
Save the date! Our ITOM workshop is coming to Dublin on June 11, 2019. During the workshop our product experts will walk you through the various challenges you might face while monitoring networks, servers, and applications. Register now Highlights: See interactive product demos Attend one-on-one question and answer sessions Become an ITOM Certified Expert Agenda: View the full agenda here Venue: Clayton
Attend Applications Manager's free training series!
Starting May 15th, ManageEngine Applications Manager will be hosting its training series! We're psyched to bring back this training series, as we've revamped the agenda based on your feedback from last time. This training series will give you deep insight into the core aspects of application, database, and cloud monitoring, along with so much more. Register now This training series will help you:
[Tips & Tricks] Approval actions notification with customization are available from 10004 build.
Older builds of Service Desk did not have customizable notifications for specific users on scenarios when the approval action is taken on their tickets. Now we have the following notifications available from 10004 builds of Service Desk. Enable/Disable following notification for requesters (Admin tab -> notification rules -> requester tab) Following notification can be enabled for users (Ticket Owner, Requester, Editor and Approval Sender) Next - [Tips & Tricks] How to effectively use mentions
[Tips & Tricks] Field-level encryption
Hello folks, Field-level encryption provides the capability to encrypt sensitive data in specific fields. This allows you to securely upload user-submitted sensitive information to your web servers. The sensitive information provided by your users is encrypted at the edge closer to the user and remains encrypted throughout your entire application, ensuring that the data is handled only within the applications that need the data. As you may be aware, we can add additional fields in ServiceDesk Plus
ITOM London Workshop - Attend. Learn. Get certified
After globetrotting for the past few months, ITOM workshop is all set to take place in London on May 21,2019. You are guaranteed an action packed day with interesting sessions that will cover the latest trends in network, server, and applications management that will help you meet the ever growing business demands. Register now Highlights : Interactive product demos One-on-one question and answer sessions. Free certificate Agenda: View the entire agendahere Venue: Park Plaza Victoria London 239
ITOM London Workshop - Attend. Learn. Get certified
After globetrotting for the past few months, ITOM workshop is all set to take place in London on May 21,2019. You are guaranteed an action packed day with interesting sessions that will cover the latest trends in network, server, and applications management that will help you meet the ever growing business demands. Register now Highlights : Interactive product demos One-on-one question and answer sessions. Free certificate Agenda: View the entire agenda here Venue: Park Plaza Victoria London
Attend Philippines Workshop and get certified today!
Are you in Philippines, this May? If you are, come attend ITOM Philippines workshop and become an ITOM certified expert. Register now You can earn the certificate in 3 steps: Attend our sessions on OpManager, Applications Manager, NetFlow Analyzer, Network Configuration Manager, and Firewall Analyzer. Take a simple, easy test based on the knowledge gathered from the sessions. Get certified as an ITOM expert. Agenda: View the entire
Attend Philippines workshop and get certified today!
Are you in Philippines, this May? If you are, come attend ITOM Philippines workshop and become an ITOM certified expert. Register now You can earn the certificate in 3 steps: Attend our sessions on OpManager, Applications Manager, NetFlow Analyzer, Network Configuration Manager, and Firewall Analyzer. Take a simple, easy test based on the knowledge gathered from the sessions. Get certified as an ITOM expert.
ITOM London Workshop - Attend. Learn. Get certified
After globetrotting for the past few months, ITOM workshop is all set to take place in London on May 21,2019. You are guaranteed an action packed day with interesting sessions that will cover the latest trends in network, server, and applications management that will help you meet the ever growing business demands. Register now Highlights : Interactive product demos One-on-one question and answer sessions. Free
Adobe discontinues its support for Adobe Shockwave
Adobe has announced that Adobe Shockwave will not be supported anymore. Effecitve from April 9, 2019 Adobe Shockwave for Windows will no longer be available for download. But Adobe added that "Companies with existing Enterprise licenses for Adobe Shockwave continue to receive support until the end of their current contracts" Please note that Adobe has discontinued Adobe Shockwave for macOS on March 1, 2017. So, even if you have Adobe Shockwave installed in your environment, Patch Manager Plus
Adobe discontinues its support for Adobe Shockwave
Adobe has announced that Adobe Shockwave will not be supported anymore. Effecitve from April 9, 2019 Adobe Shockwave for Windows will no longer be available for download. But Adobe added that "Companies with existing Enterprise licenses for Adobe Shockwave continue to receive support until the end of their current contracts" Please note that Adobe has discontinued Adobe Shockwave for macOS on March 1, 2017. So, even if you have Adobe Shockwave installed in your environment, Desktop Central will
Script Master - 2: How to send custom email notifications to users.
Good Morning Folks, You all know that ServiceDesk Plus has notification rules and customizable templates to notify requesters, technicians, and other stake holders at various stages of the tickets. However, the flexibility to design and trigger a notification based on a combination of values in the request form will always drive contextual advantages in service delivery. This week, the Script Master deals with sending custom notifications from ServiceDesk Plus when a criteria is met.In case you've
Issue in booting up the machines after installing Windows updates.
Computers fail to boot after installing the following Windows updates: KB4493467, KB4493446, KB4493448, KB4493472, KB4493450, KB4493451 Note: This issue will occur for systems having Sophos Endpoint Security Installed. Reference: https://community.sophos.com/kb/en-us/133945 Patch Manager Plus has marked these updates as 'Partially Superseded' and they won't be listed in the 'Missing Patches'. However, these updates can be viewed and uninstalled from the 'Installed Patches' view. Update 1: To
Remote code execution vulnerability found in Apache Tomcat for Windows
Almots all the major versions (Apache Tomcat 7.x, Apache Tomcat 8.x and Apache Tomcat 9.x ) of the widely used server application Apache Tomcat, are affected with a remote code execution vulnerability (CVE-2019-0232). A Remote code execution vulnerability is a critical vulnerability that allows an attacker to access your system and make changes, no matter where they are. This vulnerability is fixed in the latest update for each Apache Tomcat release. Thererefore, it is imperative that you detect
Patch Manager Plus now supports April 2019 Patch Tuesday updates
Good day. A quick update on the April 2019 Patch Tuesday. New Security Bulletins : 2019-04 Security Update for Adobe Flash Player for Windows (KB4493478) 2019-04 Security Only Quality Update for Windows Server 2008 (KB4493458) 2019-04 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4493448) 2019-04 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4493450) 2019-04 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4493467)
Desktop Central now supports Patch Tuesday April 2019 updates
Good day. A quick update on the April 2019 Patch Tuesday. New Security Bulletins : 2019-04 Security Update for Adobe Flash Player for Windows (KB4493478) 2019-04 Security Only Quality Update for Windows Server 2008 (KB4493458) 2019-04 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4493448) 2019-04 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4493450) 2019-04 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4493467)
Join us for a live webinar featuring most awaited "Request Life Cycle" feature
Hello folks, We are delighted to announce the release of ServiceDesk Plus version 10 with our much-awaited "Request Life Cycle" (RLC) feature. RLC lets you design the complete life cycle of a ticket visually using a simple, drag and drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another. You can apply the following using RLC Guidance to the technician throughout the request process. Dive deep
SupportCenter Plus version 8.1 - Build - 8113 released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8113. Please refer the Migration path table available here and upgrade to our latest build 8113. Enhancements made and Issues Fixed list is available here Note : As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production. Steps to do the Upgrade is available here You can contact our support at support@supportcenterplus.com for any assistance. Following is the support
[Tips & Tricks] Benefits of configuring VIP user in ServiceDesk Plus
One of the outcomes of IT Service Management is the regulation, consistency, and predictability in the delivery of services. Any business thrives on customer service and when a major chunk of the revenue is coming from a small section of customers, they are labeled as VIP users. They are usually executives from IT and the business (e.g.CEO, CIO, CxOs, IT head, ). Given that their time is very much valuable, we need to give them the extra care and keep them happy. In ServiceDesk, it is much easier
Released : Requests Life Cycle
Dear Users, "Requests Life Cycle" for ServiceDesk Plus Cloud is released today and is available live. Request Life Cycle Configure a clear sequence of statuses for any incoming request so that the assigned technician is guided to the next possible transition(s) easily. The next possible transition for any request is displayed in the request details page. Associate a life cycle to any number of templates. However, a template can be associated with only one life cycle. The life cycle contains nodes
Chrome releases a new stable version 73.0.3683.103
Google has just rolled out a new update for Chrome 73 that comes with some minor bug fixes and performance updates. With this latest update, Chrome will be inching closer to releasing the next big update — Chrome 74. Patch Manager Plus now supports updating your endpoints to the latest version - Chrome 73.0.3683.103. If you're looking to update your Chrome, just look for Bulletin ID - TU-017 and Patch ID - 309433 (32-bit) and 309434 (64-bit)
Chrome releases a new stable version 73.0.3683.103
Google has just rolled out a new update for Chrome 73 that comes with some minor bug fixes and performance updates. With this latest update, Chrome will be inching closer to releasing the next big update — Chrome 74. Desktop Central now supports updating your endpoints to the latest version - Chrome 73.0.3683.103. If you're looking to update your Chrome, just look for Bulletin ID - TU-017 and Patch ID - 309433 (32-bit) and 309434 (64-bit)
Apache 2.4.39 to fix important web server vulnerabilities
The CVE-2019-0211, a privilege escalation vulnerability, affecting Apache versions 2.4.17 to 2.4.38 could allow any under-privileged user to execute arbitrary code on the targeted server with root privileges. This vulnerability along with three low and two other important severity issues are addressed in the latest Apache httpd 2.4.39 version. With Vulnerability Manager Plus, you can detect these vulnerabilities and your network servers that are affected by these vulnerabilities. It is advisable
Announcing the release of ADAudit Plus' latest version: Build 6000
Dear All, Greetings from ManageEngine ADAudit Plus! We are delighted to announce the release of ManageEngine ADAudit Plus' latest version: Build 6000. With the latest build 6000- get faster search and data retrieval with the all new DataEngine. Deploy a client-side software agent to smoothen out log collection over WAN connections. Utilize risk assessment reports based on advanced user behavior analytics and machine learning. Other enhancements and fixes have also been made to enrich your experience,
Google Chrome is affected by zero day vulnerabilities
Zero day vulnerabilities have been disclosed for different versions of Chrome. Vulnerability Affected versions Type confusion vulnerability in JSPromise::TriggerPromiseReactions Google Chrome 72.0.3626.96 (Official Build) (64-bit) Google Chrome 74.0.3702.0 (Official Build) dev (64-bit) Type confusion vulnerability in V8TrustedTypePolicyOptions::ToImpl Google Chrome 72.0.3626.81 (Official Build) (64-bit) Internal object leak vulnerability in ReadableStream Not known To know which systems
Microsoft warns BSOD on devices after enabling EUDC
Microsoft has warned that if per font end-user-defined characters (EUDC) is enabled, the system will stop working and a blue screen will appear at startup. But it can be avoided if you don't install the following updates: KB4489894, KB4489890, KB4489888 and KB4489889. Vulnerability Manager Plus has suspended these updates and for users who already have these updates in your endpoints, kindy follow the steps given in the Microsoft's official KB article. https://support.microsoft.com/en-in/help/4496149
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