ServiceDesk Plus 10016 Released
Dear Users, SDP 10016 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change SD-77145: Username field in the EWS configuration now allows names and e-mail address. A separate e-mail field is added. New Feature SDF-76768 : Following enhancements have been added in MDM-SDP Request Actions. Option to associate profiles to devices and groups. Option to distribute apps to devices and groups. Option to revoke
Microsoft warns BSOD on devices after enabling EUDC
Microsoft has warned that if per font end-user-defined characters (EUDC) is enabled, the system will stop working and a blue screen will appear at startup. But it can be avoided if you don't install the following updates: KB4489894, KB4489890, KB4489888 and KB4489889. Patch Manager Plus has suspended these updates and for users who already have these updates in your endpoints, kindly follow the steps given in the Microsoft's official KB article. https://support.microsoft.com/en-in/help/4496149
Microsoft warns BSOD on devices after enabling EUDC
Microsoft has warned that if per font end-user-defined characters (EUDC) is enabled, the system will stop working and a blue screen will appear at startup. But it can be avoided if you don't install the following updates: KB4489894, KB4489890, KB4489888 and KB4489889. Desktop Central has suspended these updates and for users who already have these updates in your endpoints, kindly follow the steps given in the Microsoft's official KB article. https://support.microsoft.com/en-in/help/4496149
Next Release : Requests Life Cycle
Dear Users, We are planing for the release of Requests Life Cycle shortly and below are the details : Requests Life Cycle Configure a clear sequence of statuses for any incoming request so that the assigned technician is guided to the next possible transition(s) easily. The next possible transition for any request is displayed in the request details page. Associate a life cycle to any number of templates. However, a template can be associated with only one life cycle. The life cycle contains nodes
Newsletter de Marzo!
¡Newsletter de Marzo! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Password Manager Pro How-to Tutorials
Hi all, We've created an exclusive playlist on our YouTube channel for publishing how-to video tutorials. This playlist will include a multitude of hands-on videos by our product expert to explain how Password Manager Pro's features work. We currently have two videos in the playlist: 1. How to manually add a resource in Password Manager Pro, manage the privileged accounts associated with it, and configure remote password reset for the resource. https://zurl.co/RXTS 2. How to leverage our all-new
Password Manager Pro - Security Advisory for version 10000
Hi, This is a security advisory for all Password Manager Pro customers, announcing a security issue that we've identified in version 10.0 build number 10000. The 10000 version upgrade pack was released on March 26th, 9 AM Eastern Standard Time. The issue was identified on March 28th, 6 AM Eastern Time and the upgrade pack was immediately pulled down from our website. Therefore, this security issue affects only a highly-selective subset of Password Manager Pro customers who performed an upgrade
Free training online: Optimize firewall performance
Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Perform in-depth impact analysis for a proposed new rule using the new “Rule Impact Analysis” feature Learn how to get a detailed view of used rules, unused rules, rule anomalies and rule optimisation. Monitor 'Who' made 'What' changes, 'When' and 'Why' to firewall configuration. Get a detailed overview of security
[Free Webinar] Learn the gray areas of privacy compliance from the viral Monopoly Man
Hi All, The term “privacy” is amorphous and rather subjective. It's even vague in a corporate environment. IT teams are often expected to single-handedly help companies comply with in-house privacy policies and government regulations, as many teams operating outside of IT generally consider privacy to be a technology issue. Several recent regulations across the globe, including the General Data Protection Regulation (GDPR), mandate companies to handle the privacy of consumers securely; if they don't,
[Free Webinar] Learn the gray areas of privacy compliance from the viral Monopoly Man
Hi All, The term “privacy” is amorphous and rather subjective. It's even vague in a corporate environment. IT teams are often expected to single-handedly help companies comply with in-house privacy policies and government regulations, as many teams operating outside of IT generally consider privacy to be a technology issue. Several recent regulations across the globe, including the General Data Protection Regulation (GDPR), mandate companies to handle the privacy of consumers securely; if they don't,
[Tips & Tricks] Encrypt documents generated from ServiceDesk Plus
Hello folks, Sensitive information, which can include documents, data or email messages, really has a life all its own. Especially when it comes to business. When information is first created and stored, typically on a local drive, network drive, external drive, cloud or repository, it has the potential to be openly accessible to unwanted persons. When information is sent to and shared with others, such as through email, there is a potential for hackers with bad intent to intercept it. And when
Just in: ManageEngine secures a position in 2019 Gartner Magic Quadrant for Application Performance Monitoring!
It's time to rejoice! ManageEngine has been recognized in the Gartner 2019 Magic Quadrant for Application Performance Monitoring for the seventh year! Gartner defines Application Performance Montioring as one or more software components that facilitate application monitoring to meet three main functional dimensions: (1) Digital experience monitoring (DEM) (2) Application discovery, tracing and diagnostics (ADTD) (3) Artificial intelligence for IT operations (AIOps) for applications.
Ready to try EventLog Analyzer's cool new features?
Our development team has been busy and the result of that is a bunch of new features. Read on to know what they are. Two-factor authentication: EventLog Analyzer's login security has been bolstered with two-factor authentication. Choose email verification, SMS verification, Duo Security, RSA SecurID, or Google Authenticator as the second authentication method. Linux file integrity monitoring: Monitor entire directory structures or just a single file or folder in Linux devices for events, such as
Critical updates released for Mozilla Thunderbird, iCloud, and iTunes
Apple and Mozilla have released critical updates in their products — iCloud 7.11.0.19, iTunes 12.9.4.102 and Thunderbird 60.6.1 respectively. Vulnerability Manager Plus now supports patching for these updates. Below are the CVE IDs of the vulnerabilities that are addressed in the latest update for each application. Application: iCloud (7.11.0.19) CVE IDs addressed: CVE-2019-8542,CVE-2019-6232,CVE-2019-8506,CVE-2019-8535,CVE-2019-6201,CVE-2019-8518,CVE-2019-8523,CVE-2019-8524,CVE-2019-8558,CVE-2019-8559,CVE-2019-8563,CVE-2019-8515,CVE-2019-8536,CVE-2019-8544,CVE-2019-7285,CVE-2019-8556,CVE-2019-8503,CVE-2019-7292,CVE-2019-8551,CVE-2019-6236.
Critical updates released for Mozilla Thunderbird, iCloud, and iTunes
Apple and Mozilla have released critical updates in their products — iCloud (7.11.0.19), iTunes (12.9.4.102) and Thunderbird (60.6.1) respectively. Patch Manager Plus now supports the patching of these updates. Below are the possible exploits for each application if they're left unpatched. Application: iCloud (7.11.0.19) Possible Exploit if left unpatched: Elevation of Privilege, Remote Code Execution Application: iTunes (12.9.4.102) Possible Exploit if left unpatched: Elevation of Privilege,
Critical updates released for Mozilla Thunderbird, iCloud, and iTunes
Apple and Mozilla have released critical updates in their products — iCloud (7.11.0.19), iTunes (12.9.4.102) and Thunderbird (60.6.1) respectively. Desktop Central now supports the patching of these updates. Below are the possible exploits for each application if they're left unpatched. Application: iCloud (7.11.0.19) Possible Exploit if left unpatched: Elevation of Privilege, Remote Code Execution Application: iTunes (12.9.4.102) Possible Exploit if left unpatched: Elevation of Privilege,
[ME User Conference, Dallas] Accelerate your journey to compliance with our privileged identity management suite
Hi All, Join us in Dallas for 3 days of invaluable training, and fun networking: ManageEngine User Conference 2019 is here! We'd love to see you in Dallas for the ManageEngine User Conference and Training on the 24th - 25th of April. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with dedicated sessions for Password Manager Pro. Click here to check out all the details. What's in it for you: Talk to our experts in 1:1
Critical security updates released for Firefox 66.0.1
Mozilla has released updates to address two critical vulnerabilities in Firefox 66.0.1 and Firefox 66.6.1 ESR (Extended Support Release). These vulnerabilities, that are addressed in CVE-2019-9810 and CVE-2019-9813, come as fixes for incorrect handling of files in IonMonkey (Mozilla's JIT compiler for SpiderMonkey). Vulnerability Manager Plus now supports these critical Mozilla updates. To patch your Mozilla Firefox with these latest critical updates, look for Patch IDs 309305,309306,309307 and 309309.
Critical security updates released for Firefox 66.0.1
Mozilla has released updates to address two critical vulnerabilities in Firefox 66.0.1 and Firefox 66.6.1 ESR (Extended Support Release). These vulnerabilities, that are addressed in CVE-2019-9810 and CVE-2019-9813, come as fixes for incorrect handling of files in IonMonkey (Mozilla's JIT compiler for SpiderMonkey). Patch Manager Plus now supports these critical Mozilla updates. To patch your Mozilla Firefox with these latest critical updates, look for Patch IDs 309305,309306,309307 and 309309.
Critical security updates released for Firefox 66.0.1
Mozilla has released updates to address two critical vulnerabilities in Firefox 66.0.1 and Firefox 66.6.1 ESR (Extended Support Release). These vulnerabilities, that are addressed in CVE-2019-9810 and CVE-2019-9813, come as fixes for incorrect handling of files in IonMonkey (Mozilla's JIT compiler for SpiderMonkey). Desktop Central now supports these critical Mozilla updates. To patch your Mozilla Firefox with these latest critical updates, look for Patch IDs 309305,309306,309307 and 309309.
[Tips & Tricks] High time to snub manual translations
Hello folks, Multi-language support in an application is always a boon. Especially when it is used by users across the globe that speak different languages. Imagine how frustrating it is when you receive an email or anything for that matter and find out that you can’t read it. Being unable to use an application because of a language barrier is just as frustrating. Depending on the nature of your business, having software that functions in multiple languages is a key component to your success. Considering
Next Release : User Delegation
Dear Users, We are preparing for the next release on User Delegation and below are details : User Delegation Configure backup users to handle requests and approvals of users during their planned leave. Using this feature, you can reassign service and incident requests and configure backup approvers for service, incident, and change requests and purchase orders. Under Setup >> Automation >> Delegation, enable the feature and configure the global settings. Users who mark leave after you enable the
Google Chrome releases stable version 73.0.3683.86
Google Chrome has updated the stable channel to 73.0.3683.86. This version comes with a bevy of features like the built-in dark mode, tab grouping, media key support etc. along with several bug fixes. Patch Manager Plus now supports Google Chrome's latest version 73.0.3683.86 for Windows and Mac. If you're looking to update your Chrome to get your hands on the newest features, just look for Bulletin ID - TU-017 and Patch ID - 309264 (32-bit) and 309265 (64-bit) in Patch Manager Plus.
Google Chrome releases stable version 73.0.3683.86
Google Chrome has updated the stable channel to 73.0.3683.86. This version comes with a bevy of features like the built-in dark mode, tab grouping, media key support etc. along with several bug fixes. Desktop Central now supports Google Chrome's latest version 73.0.3683.86 for Windows and Mac. If you're looking to update your Chrome to get your hands on the newest features, just look for Bulletin ID - TU-017 and Patch ID - 309264 (32-bit) and 309265 (64-bit) in Desktop Central.
Microsoft announces End of support for Windows 7
With the saying 'Áll things must come to an end', Microsoft announces that it will not be supporting Windows 7 from Jan 14, 2020. Windows 7 is the second most popular Windows OS next to Windows 10 with over 34 percent market share of all devices worldwide. So, If you're running on Windows 7 currently, we highly recommend you to upgrade to Windows 10 at the earliest to continue receiving updates from Microsoft. To upgrade your endpoints in your enterprise to Windows 10 using Desktop Central, follow
DC Free Training
Desktop Central training is spread across 5 weeks with each week focusing on a specific module. At the end of this training series, you will be conversant will all the features, the best practices in using the product and the tips & tricks for effective desktop management. Here is the schedule of the training: We conduct training in 2 different time zones. 6:30 AM GMT & 11:30 AM EST Week 1: Automating Patch Management - Apr 3, Week 2: Software Deployment - Apr 10, Week 3: Asset Management - Apr
ServiceDesk Plus MSP - version 9.4 - Build - 9416 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9416. Please refer the Migration path table available here and upgrade to our latest build 9416. Behavior changes Update : Bulk association of sites in request will work only under the following cases: If the requester of a ticket is an actual end user (not technician), then the new site will be associated if that site belongs to the requester’s account. If the requester of a ticket is a technician, then the new site will be associated
[Tips & Tricks] Minimize the number of clicks in ServiceDesk Plus
Hello folks, Isn't it true that keyboard shortcuts bring smiles to our face as it helps make our work easy and smooth? Most of us love it for several reasons. It can get our work done faster Faster than just using a mouse More efficient than using a mouse in most cases Easier on hands Do not have to find home row again with mouse to attain a task Cool Geek factor and so on. How effective would this be if we get mastered on using keyboard shortcuts in ServiceDesk Plus. This minimizes the number of
ServiceDesk Plus 10015 Released
Dear Users, SDP 10015 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features SDF-74252: You can disable the auto-attachment of files to the approval notifications of change requests.Click here to learn more. SDF-42737: Option to search the service template using keywords. Issues Fixed Vulnerability : SD-67820 : XSS vulnerability in attachment description of a change request. SD-77176 : XSS vulnerability under
Zero-day bug in Win32k component is being actively exploited
The zero-day vulnerability in Win32k component which was patched with this Month's Patch Tuesday is being actively exploited by attackers. This vulnerability was addressed by Microsoft in CVE-2019-0797 . The vulnerability: This is an Elevation of Privilege vulnerability found in the win32k that fails to handle objects in memory properly. If this zero-day vulnerability is exploited, the attacker could execute arbitrary codes in kernel mode. Solution: To stay secured from this exploit, Patch
Zero-day bug in Win32k component is being actively exploited
The zero-day vulnerability in Win32k component which was patched with this Month's Patch Tuesday is being actively exploited by attackers. This vulnerability was addressed by Microsoft in CVE-2019-0797 . The vulnerability: This is an Elevation of Privilege vulnerability found in the win32k that fails to handle objects in memory properly. If this zero-day vulnerability is exploited, the attacker could execute arbitrary codes in kernel mode. Solution: To stay secured from this exploit, Desktop
End-of-Support Announcement for OpManager build 11600
Hi, We are announcing the end of support for build 11600 on June 30, 2019. It is also updated in our EOL page. https://www.manageengine.com/network-monitoring/eol.html We request all our customers running in build 11600 to upgrade to the latest as soon as possible. We also have a consolidated service pack to upgrade 11600 build to 12.3.096. Thanks Gowrisankar
[Tips & Tricks] First Call Resolution (FCR) and its importance in the helpdesk
In most situations we had come across, customers tend to be impatient when they want any particular service or they need their issue to be resolved immediately. It doesn’t matter if they are calling service desk support, emailing, or chatting. They want
Chrome 73 to patch a huge list of critical vulnerabilities
Google Chrome has rolled out Chrome 73 for Windows, Mac and Linux. Around 60 security fixes are included in the Chrome 73.0.3683.75 update. Below is a highlighted list of fixes that address critical vulnerabilities: Workaround: Search for the following patch IDs: 309179 (for 32 bit) ,309181 (for 64) in Patch Manager Plus and deploy them immediately to stay secure against the above mentioned vulnerabilities.
Chrome 73 to patch a huge list of critical vulnerabilities
Google Chrome has rolled out Chrome 73 for Windows, Mac and Linux. Around 60 security fixes are included in the Chrome 73.0.3683.75 update. Below is a highlighted list of fixes that address critical vulnerabilities: Workaround: Search for the following patch IDs: 309179 (for 32 bit) ,309181 (for 64) in Desktop Central and deploy them immediately to stay secure against the above mentioned vulnerabilities.
Microsoft Patch Tuesday updates for March 2019
Good day. Quick update on the March 2019 Patch Tuesday. New Security Bulletins : 2019-03 Security Update for Adobe Flash Player for Windows (KB4489907) 2019-03 Security Only Quality Update for Windows Server 2008 (KB4489876) 2019-03 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4489885) 2019-03 Security Only Quality Update for Windows Server 2012 (KB4489884) 2019-03 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4489883) 2019-03 Cumulative Update
Microsoft Patch Tuesday updates for March 2019
Good day. Quick update on the March 2019 Patch Tuesday. New Security Bulletins : 2019-03 Security Update for Adobe Flash Player for Windows (KB4489907) 2019-03 Security Only Quality Update for Windows Server 2008 (KB4489876) 2019-03 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4489885) 2019-03 Security Only Quality Update for Windows Server 2012 (KB4489884) 2019-03 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4489883) 2019-03 Cumulative Update
[Tips & Tricks] Link and Merge Requests
Dear folks, I hope this post helps you understand the difference between merging and linking requests. Link Requests: This helps keeping track of multiple users reporting the same issue and resolve them together. With this feature, technicians can link several related tickets together to keep track of larger-scale issues. For instance, when you are receiving a huge number of requests on AD server down or receiving similar feature requests for quite a while, linking them together, communicating on
Track down long-pending requests using the status change history report
Long-pending requests pose a major problem for help desks because they, Bring-down customer satisfaction scores Increase resolution times Impact the overall SLA compliance rates Hold-up request queue Delay service delivery Analytics Plus' status change history report can help you visualize the life cycle of your requests—the different status changes that transpired since ticket creation and the time spent in each status—making it easier to spot bottlenecks in your process. For instance, the report
Next Release : Asset UI Enhancements
Dear Users, We are planning to release "Asset UI Enhancements" for ServiceDesk Plus Cloud and it will include below enhancements in respective ESM portals - IT Desk & Facilities Desk : Assets-UI Enhancements 1. Assets and Components sections added under Assets module. IT Desk - Classified into IT and Non-IT assets category. Facilities Desk - Categorized into facilities-based product classification (Safety, HVAC, Appliances). 2. A dashboard view of all the product types in the organization
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