ServiceDesk Plus 10015 Released

Dear Users,

SDP 10015 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

New Features

SDF-74252: You can disable the auto-attachment of files to the approval notifications of change requests. Click here to learn more.

SDF-42737: Option to search the service template using keywords.

Issues Fixed

Vulnerability :

SD-67820 : XSS vulnerability in attachment description of a change request.

SD-77176 : XSS vulnerability under tasks in home page.

Dashboard :

SD-66321 : When a support group's name contains special characters, then the corresponding filter is not applied when the support group is selected in the dashboard.

Requests :

SD-76313 : Closed without Requester's acknowledgment message appears on the RHS panel of Request details page even if No, don't prompt a message is enabled under Confirm User Acknowledgement in Request Closing Rules.

SD-76446 : Actions >> Print Preview : Technician column is missing under the work log list view in the request details page.

SD-75876, SD-76713, SD-76548 : When the option Do not assign technician before a service request is approved is enabled in a service template, and a technician gets assigned to a request created using that template, an unwanted alert is shown indicating that the template's approval rule is overridden even if the request is approved.

SD-76543 : Links inserted in a request's description is not opening in a new tab.

SD-76726 : Keyboard shortcut for a new request reply (-r) is invoked when typing 'r' in the Close Comments field in IE.

SD-76869 : Request archiving fails in certain scenarios.

SD-76701 : In some scenarios, users are unable to close a request when priority matrix is enabled.

SD-76390 : Employee ID, Job Title and VIP User icon are missing when a requester's info is viewed from request detail page.

SD-76418 : When two FAFR (On-Field change) are configured for category/sub-category and site/department to change each others' values, it forms an infinite loop.

SD-74732 : Unable to convert incidents to service requests by overwriting field values.

SD-74014 : Requests List View filter is not retained when the requests are viewed from the dashboard.

Changes :

SD-76688 : In the new change request form, Workflow will be empty if no workflow is associated with the default change template.

SD-76386 : Unable to send change-related notifications to email addresses that contain domain names with more than three characters.

SD-69270 : In the change details page, icons to view the details of the Change Manager and the Change Owner will no more be displayed to the requester.

SD-60001 : When a change request's template is modified without overwriting the current template values, Description becomes truncated.

Projects :

SD-77287 : Newly added custom filters are not getting listed under the projects list view.

SD-75276 : Recently modified criteria of a custom filter is not getting displayed while editing the custom filter again in IE browser.

SD-77162 : The time chart in the project gantt view is off by +1 hour when viewing by Hourly basis.

Assets :

SD-76406 : Loading issue occurs when you click the Assets tab if there are more products in the inventory.

SD-76629 : Unable to remove the IP address of any asset other than workstations and servers.

SD-76769 : When the number of barcodes is high, then the print preview does not load all the barcodes.

SD-74111 : Schedule scan takes too long to complete.

SD-76662 : Inconsistencies in displaying the allocated software license key and scanned license key within the application.

Admin :