The status change history report aids help desks managers in their efforts to speed up request resolution by providing them with answers to important questions such as,
Why tickets get delayed?,
What are the reasons behind ticket stagnation?,
leading them to investigate their processes and technicians for possible root-causes. Some common root causes include,
1. Unavailability of technicians
2. Lack of sufficient information to process the request
3. Insufficient skill set to handle a specific category of requests
4. Technicians who are slacking off
This report and 400 others are offered out-of-the-box when you integrate ServiceDesk Plus with Analytics Plus. Click the button below to get started with a free, 30-day trial of Analytics Plus.
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