ServiceDesk Plus 10016 Released
Dear Users,
SDP 10016 has been released and can be downloaded from the URL below,
Behavior Change
SD-77145: Username field in the EWS configuration now allows names and e-mail address. A separate e-mail field is added.
New Feature
SDF-76768 : Following enhancements have been added in MDM-SDP Request Actions.
- Option to associate profiles to devices and groups.
- Option to distribute apps to devices and groups.
- Option to revoke MDM management on a device.
- Option to assign staged devices to users.
- Option to assign/move device to groups.
Issues Fixed
Home
SD-69247: If the email address of a service request approver is duplicated, the approval is listed in the Home page of all users with the duplicate email address.
Dashboard
SD-76840 : Default support group display count is increased to 100 in the dashboard filter.
Request
SD-53012: In request update notifications, attachment updates are not included.
SD-57164: Business Rule is not getting applied if the criteria contain department or group value as none.
SD-69214: SLA (Response and Resolution time) calculation issue occurs in Time Elapsed Analysis Chart.
SD-73392: Unable to see the Request Type field in the Request form in Professional edition and in editions with add-on Service Catalog/CMDB/Project.
SD-76304: Font type applied to a resolution content is not maintained while editing the resolution from request details page. The issue occurs only with a few font types.
SD-76507: On auto refresh, the request list view page is scrolled back to the top.
SD-77141: Field and form rules configured for one request gets applied to another request if the Assigned to field is modified manually in request list view for the requests involved.
SD-77349: Unable to open linked requests in a new tab by clicking the request ID in the details page.
SD-77273: The fact that Subject will not be overwritten during template conversion in service and incident requests is now included in the message displayed before the conversion.
SD-77214: While changing Status in service and incident requests, the Status Change Comment field requires a double-click to input the value. The issue occurs only in IE and Edge browsers.
Admin
SD-76305: In the Turkish language, August month is displayed twice under the monthly schedule for a preventive maintenance task.
SD-76807: Task notification is not sent when EWS mail server is configured in the application.
SD-76825: Unable to send PR notifications when EWS (only) mail server is configured.
SD-76722: Unable to reorder incident templates within a category. The issue occurs only if the list had been reordered at least once and a template within the category was deleted.
Reports
SD-70015: Time taken to generate a report gets longer if the description and resolution fields are included in it.
Others
SD-77156: The progress bar that indicates the application upgrade process is distorted.
SD-75963: When the application is displayed in Arabic, all Date/Time fields across the product have the hours and minutes displaced.
SD-76321 : Alignment issue in the description of a task after migrating to the latest version.
SD-76059: Purchase order and CMDB list views have an empty space at the bottom of the pages. Also, the list views are not rendered to the screen size in large monitors.
SD-76122: Option to search the exact word in the Japanese language without using double quotes in global search (Requests and Solutions modules).
Please refer to the below link for the steps to install the patch.
Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team