[Tips & Tricks] Link and Merge Requests

[Tips & Tricks] Link and Merge Requests

Dear folks,

I hope this post helps you understand the difference between merging and linking requests.

Link Requests:

This helps keeping track of multiple users reporting the same issue and resolve them together. 

With this feature, technicians can link several related tickets together to keep track of larger-scale issues. For instance, when you are receiving a huge number of requests on AD server down or receiving similar feature requests for quite a while, linking them together, communicating on these tickets is considerably easy rather than tracking every tickets separately.

As a result, all users receive a regular updates with next to zero delay. Head here to learn more about link requests.


Merge Requests:

This helps technicians combine multiple requests into one request ID. This can be helpful when a user submits multiple requests for same issue. There are several ways to merge requests.

Head here to learn more about merge requests.


Do share your feedback. Cheers..!



                  New to ADSelfService Plus?