[Tips & Tricks] Link and Merge Requests

Dear folks,

I hope this post helps you understand the difference between merging and linking requests.

Link Requests:

This helps keeping track of multiple users reporting the same issue and resolve them together.

With this feature, technicians can link several related tickets together to keep track of larger-scale issues. For instance, when you are receiving a huge number of requests on AD server down or receiving similar feature requests for quite a while, linking them together, communicating on these tickets is considerably easy rather than tracking every tickets separately.

As a result, all users receive a regular updates with next to zero delay. Head here to learn more about link requests.

Merge Requests:

This helps technicians combine multiple requests into one request ID. This can be helpful when a user submits multiple requests for same issue. There are several ways to merge requests.

Head here to learn more about merge requests.

Do share your feedback. Cheers..!

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