[Tips & Tricks] Benefits of configuring VIP user in ServiceDesk Plus
One of the outcomes of IT Service Management is the regulation, consistency, and predictability in the delivery of services. Any business thrives on customer service and when a major chunk of the revenue is coming from a small section of customers, they are labeled as VIP users. They are usually executives from IT and the business (e.g.CEO, CIO, CxOs, IT head, ). Given that their time is very much valuable, we need to give them the extra care and keep them happy.
- To configure VIP users, go to Admin tab -> requesters -> select required requesters from list -> actions and mark them as VIP users
- To Identify VIP users, you will find a star badge in their name label
Let me list the places where VIP users, can be configured.
- SLA
In Add New SLA Page, the VIP User option will be listed in Criteria. It will have an option as Yes and No.
- Business Rule
In the Add New Business Rule page, the VIP User option will be listed in Criteria. It will have an option as Yes and No.
- Request Custom filter
In request custom filter page, the VIP User option will be listed in Criteria. It will have an option as Yes and No.
- Reports
We can generate VIP users based reports from the request, change, problem, and CMDB modules.
VIP user can be identified and used in the request, change, problem, reports and CMDB modules