Next Release : Resource Management and CMDB Enhancements
Dear Users,
Next release for ServiceDesk Plus Cloud will include "
Resource Management & CMDB
Enhancements" and below are the details :
Resource Management
1. Option for resource managers to plan, manage, check resource availability, and assign tasks to technicians.
2. Resource Management is accessible from the Home tab, Projects module, and individual Projects.
3. Categorize resource utilization based on the workload.
2. Resource Management is accessible from the Home tab, Projects module, and individual Projects.
3. Categorize resource utilization based on the workload.
4. Option to filter
Tasks
based on time or time scale.
5. Option to filter technicians based on site, group, and technician name. Home --> Resource Management --> Technician Filter .
6. Option to filter project members by name. Projects --> Resource Management --> Project Member Filter.
7. Option to view/add task custom views. Home --> Resource Management --> New Custom View.
8. Option to mark task filters as favourites. Favourite filters are displayed on the top.
CMDB
- Option to view CI relationship from Request and Change details page.
2. Option to dissociate a CI from requests and changes.
3. Option to get a detailed CI view from the Request and Change details page.
4. Option to import CIs and CI relationships.
Setup
>>
Data Administration
>>
Import Data >>Import Wizard
We shall keep you posted once it is released.
Please write to us your feedback and queries..
Thanks & Regards,
Saravana Balaji
ServiceDesk Plus Cloud