ServiceDesk Plus 12000 Released !
Dear Users, ServiceDesk Plus version 12000 is now available. This version brings a host of new features and enhancements that improve the ServiceDesk Plus experience. Release Management in ServiceDesk Plus ServiceDesk Plus now supports Release Management
6 Zero-days fixed in November 2021 Patch Tuesday
Hello everyone,November 2021 Patch Tuesday comes with fixes for 55 vulnerabilities, out of which 6 are zero-day vulnerabilities. The details of the zero-day vulnerabilities are as follows: CVE ID Vulnerability Publicly Disclosed Actively Exploited
6 Zero-days fixed in November 2021 Patch Tuesday
Hello everyone,November 2021 Patch Tuesday comes with fixes for 55 vulnerabilities, out of which 6 are zero-day vulnerabilities. The details of the zero-day vulnerabilities are as follows: CVE ID Vulnerability Publicly Disclosed Actively Exploited
6 Zero-days fixed in November 2021 Patch Tuesday
Hello everyone, November 2021 Patch Tuesday comes with fixes for 55 vulnerabilities, out of which 6 are zero-day vulnerabilities. The details of the zero-day vulnerabilities are as follows: CVE ID Vulnerability Publicly Disclosed Actively Exploited
[QUIZ- 7] : New features released in version 11.3 ( Part -1)
We are excited to bring our quiz activity for the recently held virtual meetup session on New features released in version 11.3 ( Part -1) . You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity
November Patch Tuesday 2021 supported updates
Hello everyone, Here is a quick update on the supported updates for this month's Patch Tuesday New Security Bulletins : 2021-11 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5007246) (ESU) (CVE-2021-41371) (CVE-2021-38631)
November Patch Tuesday 2021 supported updates
Hello everyone, Here is a quick update on the supported updates for this month's Patch Tuesday New Security Bulletins : 2021-11 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5007246) (ESU) (CVE-2021-41371) (CVE-2021-38631)
November Patch Tuesday 2021 supported updates
Hello everyone, Here is a quick update on the supported updates for this month's Patch Tuesday New Security Bulletins : 2021-11 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5007246) (ESU) (CVE-2021-41371) (CVE-2021-38631)
Mozilla releases security updates for Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 94, Firefox
Mozilla releases security updates for Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3
Hello everyone,Mozilla has fixed several high severity security vulnerabilities in Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 94, Firefox
Mozilla releases security updates for Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3
Hello everyone, Mozilla has fixed several high severity security vulnerabilities in Firefox 94, Firefox ESR 91.3, and Thunderbird 91.3. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 94, Firefox
[Analytics Plus - Free training] Virtual classroom training session for beginners
Hello folks, We're hosting the next free training session for beginners on Nov 23 and 24, 2021. During the session, we'll cover topics that can help you kick start your analytics journey effortlessly. We'll discuss how to import data into Analytics Plus,
[Community Digest] ServiceDesk Plus - October 2021
Here is the monthly rewind for October 2021! Version and Build releases: 11308 (Released on 01 October 2021) 11309 (Released on 15 October 2021) 12000 (Released on 25 October 2021) Check our ReadMe article for more details. Product Highlights: Behavior
[Virtual MeetUp] Learn why you should enable Advanced Analytics for your ServiceDesk Plus
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 12th session of Virtual meetup, which is scheduled for 18th November 2021, registrations are open now. Kindly pick a suitable time zone and register today.
Microsoft Edge for Chromium business updated to 95.0.1020.40, fixes several high-severity security vulnerabilities
Hello everyone, Microsoft Edge for Chromium business has been updated to 95.0.1020.40 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft Edge for Chromium business updated to 95.0.1020.40, fixes several high-severity security vulnerabilities
Hello everyone, Microsoft Edge for Chromium business has been updated to 95.0.1020.40 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft Edge for Chromium business updated to 95.0.1020.40, fixes several high-severity security vulnerabilities
Hello everyone, Microsoft Edge for Chromium business has been updated to 95.0.1020.40 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Google fixes 2 zero-days along with several high-severity security vulnerabilities in Chrome 95.0.4638.69 stable channel update
Hello everyone, Chrome stable channel has been updated to 95.0.4638.69 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities. Google has disclosed that it is aware of exploits for 2 of these vulnerabilities CVE-2021-38000 and CVE-2021-38003.
Google fixes 2 zero-days along with several high-severity security vulnerabilities in Chrome 95.0.4638.69 stable channel update
Hello everyone, Chrome stable channel has been updated to 95.0.4638.69 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities. Google has disclosed that it is aware of exploits for 2 of these vulnerabilities CVE-2021-38000 and CVE-2021-38003.
Google fixes 2 zero-days along with several high-severity security vulnerabilities in Chrome 95.0.4638.69 stable channel update
Hello everyone, Chrome stable channel has been updated to 95.0.4638.69 for Windows, macOS, and Linux. This update comes with fixes for 8 security vulnerabilities. Google has disclosed that it is aware of exploits for 2 of these vulnerabilities CVE-2021-38000
[ForYourInformation -57] An Introduction to Flexible Column Layout for Request and Release templates
As you may know, the request template can be customized using different fonts, font sizes, font colors, background colors, and label orientation. Further templates can be customized at three levels: Template, Section, and Field. In this article, we will
Fix released for a vulnerability in ManageEngine ADAudit Plus
An unauthorized arbitrary file write vulnerability (CVE-2021-42847) in ManageEngine ADAudit Plus, has been addressed recently. This post explains the vulnerability and the steps to fix it. What is the issue? The vulnerability in ADAudit Plus lets
[What's Cooking] New Features and Enhancements expected to be released with the upcoming 12000 Version of ServiceDesk Plus
Dear Users, We are happy to inform you all that the following features and enhancements are expected to be released with the 12000 version of ServiceDesk Plus. Release Module: ServiceDesk Plus now supports Release Management in the IT help desk. Release
Desktop Central Free training (Nov & Dec 2021)
[FREE TRAINING SERIES] Join us on our 6-part training series from November 3, 2021 to December 15, 2021 for a training session on ManageEngine's unified endpoint management solution - Desktop Central and its capabilities. REGISTER HERE Topics covered:
[RESOLVED] Live status and on-demand notification failure for US data center | EMS Cloud
Hello all, There has been a connection drop in live status and device on-demand notification (DMS) in US Data Center. As a result, there may be a mismatch in the agent live status. This partial outage has affected the users of the following products:
RecoveryManager Plus rolls out Build 6043
We are glad to release the latest version of RecoveryManager Plus build 6043. New feature: Smart card authentication: RecoveryManager Plus now allows administrators and technicians to login to the application using smart cards, PKI, or certificates. Security
ManageEngine recognized as a Customers' Choice in 2021 Gartner Peer Insights 'Voice of Customer Report' : Application Performance Monitoring
We are thrilled to announce that ManageEngine has been named Customers' Choice in 2021 Gartner Peer Insights 'Voice of Customer Report' : Application Performance Monitoring for
[Virtual MeetUp] Free Training on New Features Released in Version 11.3 - Part 2
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 11th session of Virtual meetup, which is scheduled for 21st October 2021, registrations are open now. Kindly pick a suitable time zone and register today.
[Virtual MeetUp] Free Training on features released in version 11.1 :Part 2
We are excited to announce that the registrations are open for the next Virtual Meetup which will take place on Thursday, 18th February 2021. As a continuation of the last meetup, we will be having training and demonstrations on some of the major features
[Virtual Meetup] The Top 30+ New and Enhanced Features of ServiceDesk Plus : Part 1
Warmest thoughts and best wishes for a wonderful Christmas and a Happy New Year. Stay safe and healthy! We are glad to invite you all for our 2nd session of Virtual meetup, which is scheduled on 13th January 2021, registrations are open now. Kindly pick
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 95.0.1020.30 update
Hello everyone, Microsoft Edge for business chromium has been updated to 95.0.1020.30 for Windows, macOS, and Linux. This update comes with fixes for 17 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 95.0.1020.30 update
Hello everyone, Microsoft Edge for business chromium has been updated to 95.0.1020.30 for Windows, macOS, and Linux. This update comes with fixes for 17 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
Microsoft fixes high-severity security vulnerabilities in Edge for business chromium 95.0.1020.30 update
Hello everyone, Microsoft Edge for business chromium has been updated to 95.0.1020.30 for Windows, macOS, and Linux. This update comes with fixes for 17 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability
[Virtual MeetUp] Free Training On ITAM - Part-2: Unified Agent in ServiceDesk Plus
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 9th session of Virtual meetup, which is scheduled for 19th August 2021, registrations are open now. Kindly pick a suitable time zone and register today.
Google fixes high-severity security vulnerabilities in Chrome 95.0.4638.54 stable channel update
Hello everyone, Chrome stable channel has been updated to 95.0.4638.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes high-severity security vulnerabilities in Chrome 95.0.4638.54 stable channel update
Hello everyone, Chrome stable channel has been updated to 95.0.4638.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Google fixes high-severity security vulnerabilities in Chrome 95.0.4638.54 stable channel update
Hello everyone, Chrome stable channel has been updated to 95.0.4638.54 for Windows, macOS, and Linux. This update comes with fixes for 19 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
[Virtual MeetUp] Free Training On IT Asset Management
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 8th session of Virtual meetup, which is scheduled for 15th July 2021, registrations are open now. Kindly pick a suitable time zone and register today.
SQL Cookbook for ServiceDesk Plus - Chapter 1 - SQL basics
SQL Basics: SELECT wo.WORKORDERID AS "Request ID",
wo.TITLE AS "Subject",
aau.FIRST_NAME AS "Requester",
ti.FIRST_NAME AS "Technician",
cd.CATEGORYNAME AS "Category",
std.STATUSNAME AS "Request Status" FROM WorkOrder wo
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID
LEFT JOIN SDUser td
[Free webinar] Building a unified analytics platform for ServiceDesk Plus, Desktop Central and OpManager
You may know from experience that applying new security patches causes a spike in incident volume. But do you know what's the correlation factor between security patch updates and incident volume? Likewise, do you know the correlation between technician
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