SupportCenter Plus Hotfix 7803 released
Dear Customers, Today we have released our latest patch 7803. Performance & Security related issues are fixed in this release. Here you can download the patch http://www.manageengine.com/products/support-center/service-packs.html If you have any issues mail us at supportcenterplus-support@manageengine.com or contact our support at +1 408-352-9115 Regards, Arun SupportCenter Plus
SupportCenter Plus Build 7801 released!
SupportCenter Plus build 7801 is available for upgrade in the link below, http://www.manageengine.com/products/support-center/service-packs.html Please find the list enhancements provided in the link below, https://supportcenter.wiki.zoho.com/Read-Me-7801.html For any assistance upgrading, please do call us at +1 925 965 6886 or mail us to supportcenterplus-support@manageengine.com Jai Anand K SupportCenter Plus
NetFlow Analyzer 9 BUILD 9000 - New Version Release
Dear Users, We are happy to announce the release of NetFlow Analyzer 9 (BUILD 9000). Version 9, a major release, has some excellent features like Cisco IPSLA based WAN RTT monitoring, IPv6 support and Cisco WAAS reporting. Check the below link to view the complete list of features: http://www.manageengine.com/products/netflow/netflow-analyzer-new-features.html We have also come out with a 64 bit version of the product. EXISTING CUSTOMERS : Fill THIS FORM to request for the service pack to upgrade
DeviceExpert Build 5560 Released!
Hi, We are glad to announce the release of DeviceExpert build 5560. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5560 New Features & Enhancements Out-of-the-box policies to check configurations for compliance to SOX and HIPAA regulations Home Page Dashboard Enhancements Dashboard now depicts the top five configuration changes in summary view Summary of the devices whose configurations were backed up and
SupportCenter Plus Version 7.8 released!
Dear Customers, Please find the new enhancements of the version 7.8 using the link below, http://www.manageengine.com/products/support-center/whats-new.html To download and upgrade, http://www.manageengine.com/products/support-center/service-packs.html For any other queries about this version, please do call us at +1 925 965 6886 or mail us your query to supportcenterplus-support@manageeengine.com Jai SupportCenter Plus
ASA NetFlow- Service pack Available for NetFlow Analyzer Version 7.5
Hello All, Thank you very much for you continued support and inputs. We thank you all our community folks who helped us with the ASA packet capture. Preliminary support for ASA-NSEL(NetFlow Secure Event Logging) is available in the form of patch. This patch can be applied on the latest version NetFlow Analyzer 7.5 (Build 7600). Kindly check the build number by clicking on "About Link" at the top right corner of the user interface. If your build number is NetFlow Analyzer 7.5 (Build 7600), kindly
Want new features to be included in the next release of Firewall Analyzer?
Hi esteemed customers, We want the product to address the real world requirements, the challenges security administrator is facing in the day to day life to keep the network secured. Here is an opportunity to get your ideas implemented in the product. Use this URL to pour in ideas/requirements. https://forums.manageengine.com/firewall-analyzer/type/ideas Warm regards, Ragavan S Marketing Analyst
ServiceDesk Plus 8011 RELEASED !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / changes addressed in this hotfix ( 8011 ) release. Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp README for Version 8.0 Performance/Changes in 8011 (Released on: 25th April, 2011) Request In requests list view,
ServiceDesk Plus 8010 RELEASED !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Following are the list of issues / enhancements addressed in this hotfix ( 8010 ) release. Enhancements in 8010: Home SDF-36468 : Based on globalconfig table entry, PendingApprovals in the Home tab will
ManageEngine® Firewall Analyzer 7.1 Released
ManageEngine ® Firewall Analyzer 7.1 Released We are glad to announce the release of ManageEngine ® Firewall Analyzer 7.1 (GA) Distributed Edition and Standalone Edition Download Standalone Edition Distributed Edition Read More What's new in this release? Build 7001 - Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Admin Server The general features available in this release include, Provision to give Collector Name during installation Build 7001 Standalone
ManageEngine - Free Exchange Health Monitor 2.0 Release
We take immense pleasure in announcing the Release of ManageEngine Free Exchange Health Monitor 2.0 The new features in this release are: The tool monitors Exchange 2010 along with Exchange 2007 and Exchange 2003 Servers. For Exchange 2010,additional parameters such as MailBox/RPC details and Client Access Server Details can be monitored with additional transport parameters and default parameters such as cpu,memory,disk parameters mailbox parameters POP/IMAP parameters Memory parameters can be monitored
Upgrade to 7704
Hi, Customers who are in the version 7.7 (7702,7703) please upgrade your server to 7704 build. As mentioned earlier , once you delete a sub account, it will delete all the contacts in the system. Here you can download the Hotfix http://www.manageengine.com/products/support-center/service-packs.html regards, arun
Hotfix 8009 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8009 ) release. Issues fixed in 8009: 1. SD-36985 : Reply from mail client is not getting added as conversation when To and CC contains same Email Address has been fixed. 2. SD-36381 : Technician cache was not getting updated while changing Requester as a Technician
ManageEngine - Free VM Configuration Tool Release
We take immense pleasure in announcing the release of ManageEngine Free VM Configuration Tool. This tool will monitor & manage VMware ESX- Virtual Servers (VM) from remote. ManageEngine Free VM Configuration Tool provides an exclusive configuration solution for VMware ESX server. Using the free tool, the administrator can increase or decrease the RAM capacity, or allocate more number of virtual processor(s) for the VM, or execute 'power operations' on the Virtual servers like 'power On' the VM ,
SupportCenter Plus Hotfix 7704 released
Dear Customers, Hotfix 7704 released today.This release fixes the problem "Contacts getting deleted, when a sub account is deleted".People who use Sub Account feature, please upgrade to this build. Please follow the link below for the list of issues addressed, http://www.manageengine.com/products/support-center/sp-readme-7_6.html For upgrade instructions and to download the patch, please use the link below, http://www.manageengine.com/products/support-center/service-packs.html Thank You Regards,
Applications Manager Training (Best Practices & Tips) for $299 at the User Conference
You may be aware by now about the ManageEngine User Conference to be held in New York and San Francisco. Get Applications Manager Training (Best Practices & Tips) for $299 at the User Conference in New York or San Francisco. You can also talk to the product experts and other users at the show. You can now get ManageEngine Applications Manager Training(Best Practices & Tips) for $299 at the User Conference. Register now. Each registration for $299 includes: Entry for the ManageEngine User Conference
ManageEngine - Free Hyper V Configuration Tool
Dear All, We take immense pleasure to announce the release of ManageEngine Free Hyper V Configuration Tool. ManageEngine Free Hyper V Configuration Tool provides an exclusive configuration solution for Hyper-V server, a Virtual Machine, running on Windows 2008 R2. Using the free tool, the administrator can increase or decrease the RAM capacity, or allocate more number of CPU processor for each VM, or execute "power operations on the Virtual servers like 'power-on' the VM's, suspend the VM's, "Power
Hotfix 8008 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8008 ) release. New features in 8008 SDF-30571 : If a technician replies for a request from his notification email(from his mail client), and included the requester email in the to/cc list, then that reply will be considered as response for the request. And if it is
Hotfix 8723 Released
We are glad to announce the release of Hotfix 8723 for OpManager 8.7. Here is the detailed list which has many fixes and few enhancements too. Feature Enhancements Community page enhanced to reflect industry benchmarks for resource performance. An option is included to configure subject for the email-based SMS profile Provision to add STM files besides .edb in Exchange Mail and public store A new report to reflect total bytes transferred is included in the Reports tab. You can now specify match
Timesheet Module - Need Inputs
Hi All, Thanks to all the customers for keeping this forums content-rich & informative. We appreciate your contribution towards that. The purpose of this post today is to draw your inputs for the new "Timesheet" module that we are building. I understand that time sheets are core to most businesses and the ability to manage them better would make things a little easier. Features that would be available are : * Billable & Non-billable time entries * Approval Process for time entries (optional) * Ability
ManageEngine User Conference NewYork(March 22nd - 23rd, 2011)\San Francisco(March 29th - 30th, 2011)
We are happy to announce our next big event in the US - ManageEngine User Conference 2011 - in New York and San Francisco. Two days of power-packed product sessions, training, and more. ManageEngine User Conference New York City March 22nd - 23rd, 2011 | San Francisco March 29th - 30th, 2011 Don’t miss the first ManageEngine User Conference. Two days of power-packed product sessions, certification trainings, and practical lessons from the leaders in IT. Network with peers and product managers. Get
Report Module - Enhancements & Issues
Hi All, Of late we have been getting a lot of queries regarding the Reporting module. And therefore we thought it would be useful for everybody to discuss these issues on a common thread. Please post your suggestions/queries regarding the reporting module here. Regards, Vinu Sreedharan
List of enhancements / issues that is getting fixed in 8008
Dear Users, Following are the list of enhancements / issues fix we are planning for the upcoming hotfix release. And the tentative time frame for the release is by end of this week. Thanks for your understanding, Regards, Srikrishnan ServiceDesk Plus. New feature in 8008 SDF-30571 : If a technician replies for a request from his notification email(from his mail client), and included the requester email in the to/cc list, then that reply will be considered as response for the request. And if it is
DeviceExpert Build 5550 Released!
Hi, We are glad to announce the release of DeviceExpert build 5550. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5550 New Features & Enhancements Provision to add custom columns to depict any desired additional information about devices in device properties. Custom columns can be added from Admin ---> Custom Column tab Provision to pick desired attributes alone from the hardware inventory and create custom
Applications Manager 9.4 released; includes support for Microsoft Hyper-V
ManageEngine Applications Manager 9.4 is now available for download on our website. The highlight of this release is out-of-the-box support for monitoring performance of Microsoft Hyper-V servers and their guest virtual machines. Applications Manager already supports VMware monitoring, which means you can now track the performance of your VMware and Hyper-V servers from the same management console. The other highlights of release 9.4 are: Server process templates/Windows service templates: A pre-defined,
Contracts Module - Enhancements & Issues
Dear All, Now that the 7005 is out, we are back on feature enhancements. Previously, based on your suggestions, we improved the reporting module & it has come out well with lot of issues getting fixed. I would like to do the same for the Contracts module. Contracts module, as you all know, is an integral part of any customer support software. We have a couple of suggestions for enhancements of the same. And therefore, I would like to invite suggestions for enhancements to the Contract Module, the
Hotfix 8722 Released
Hi Everybody, Wishing you a Merry Christmas and a Prosperous New Year on behalf of OpManager Team. While you are enjoying your vacation, we finally have the much anticipated HotFix 8722 release. Once again we slipped the release dates but we compensated it with more fixes and nice enhancements. Here is the list in detail. Feature Enhancements: Support for adding non ping-able device is included now. Support for scheduling downtime for consecutive days is provided in Monthly Day-wise option. WAN
NetFlow Analyzer Enterprise Edition 7.5 Released
Hi All, We are happy to announce the release of NetFlow Analyzer Enterprise edition version 7.5 BUILD 7500. Below are the list of features available in the new release: Feature list : 1. Site-to-Site Traffic Monitoring in IP Groups 2. Single click email reporting 3. CSV export for reports in GUI 4. Option to assign Interface Groups to Users 5. Enhanced search option under License Management 6. Alert Profile Configuration for Operator accounts 7. Global SNMP setting for Routers
OpManager NCM Plug-in 5450 Released
Hi, We are glad to announce the release of OpManager NCM Plug-in build 5450. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of NCM Plug-in 5450 New Features & Enhancements Provision for viewing the configuration versions of all/any device(s) by specifying a custom date range Provision to mark configuration changes as authorized/unauthorized in bulk New Device Models: Cisco Nexus 7000 10-Slot Switch (N7K-C7010) Cisco Nexus 5010
Hotfix 8006 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8006 ) release. Issues fixed in 8006 (Released on: 22nd December, 2010) SD-35077: Unable to associate a service request to a change from change details page. SD-35237: Performance issues addressed in "Request list view page", "My Schedule page" and "Technician Availability
DeviceExpert Build 5520 Released!
Hi, We are glad to announce the release of DeviceExpert build 5520. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5520 New Features & Enhancements Option to specify a particular IP or all IP addresses of an interface to bind TFTP, SSH and SCP servers when DeviceExpert is running in multi-homed machines. Same option is provided for transferring configuration files also. Provision to generate filtered reports
ManageEngine Free SQL Health Monitor Release
We take immense pleasure in announcing the release of ManageEngine Free SQL Health Monitor. The tool provides complete solution for SQL Monitoring. The ManageEngine SQL Health Monitoring tool monitors the important parameters of MS SQL database. The tool helps to monitors the MS SQL 2005 server and MS SQL 2008 servers. The tool fetches comprehensive data about the SQL database servers and present them as a visually elegant graphs and reports. Using the tool, the administrator can also monitor the
ManageEngine Free SQL Health Monitor Release
We take immense pleasure in announcing the release of ManageEngine Free SQL Health Monitor. The tool provide a complete solution for SQL Monitoring.The ManageEngine SQL Health Monitoring tool monitors the important parameters of MS SQL database. The tool helps to monitors the MS SQL 2005 server and MS SQL 2008 servers. The tool fetches comprehensive data about the SQL database servers and present them as a visually elegant graphs and reports. Using the tool, the administrator can also monitor the
SupportCenter Plus Hotfix 7609 released!
Dear Customers, Hotfix 7609 released today. This build is more focused on correcting the database errors for a trouble-free upgrade to Version 7.7. For more information visit, http://www.manageengine.com/products/support-center/service-packs.html Jai SupportCenter Plus
ManageEngine - Free Ping Tool 2.0 Release
We take immense pleasure in announcing the Release of ManageEngine Free Ping Tool 2.0. The Features are : TraceRoute : The traceroute helps to find the full trace path of the server⁄host internally and externally. Tool also shows Round trip time, Number of hops it takes to reach remote destination. These parameter are presented in a neat graphical view. Email Option : Administrator can send email from this tool about the snap shots of the ping , Traceroute details. Save Option : Take
HotFix 8721 for Service pack 8.7 is Released.
Hi, Its our pleasure to announce the release of HotFix 8721 for SP 8.7. Though it got delayed due to some unavoidable reasons, it has got fixes for many reported problems with few enhancements too. Here is the detailed list. Feature Enhancements: The Downtime Scheduler now has an option to schedule a downtime on a monthly basis Monitoring of Exchange 2010 is now supported The notification criteria for the Printer and UPS includes variables like paper jam, low toner, low battery etc. The threshold
Hotfix 8004 Released
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8004 ) release. Issues fixed in 8004 SD-34474 : When a requester replies to a request through Self Service Portal and if the notification is enabled for the technician, then the description sent in the notification is that of the original request and not the latest
Fix for issues related Graphs in Desktop Central.
Hi Team Greetings. Recently we found some issues related Graphs shown for the status update with some exception like shown below /jsp/configurations/common/configurationDetails.jsp] com.adventnet.sym.webclient.configurations.<someclassname> Please follow the steps to resolve this issue. The fix for this would be available in the upcoming release which would be sent through Desktop Central Newsletter. 1. Stop Desktop Central Server service (Services.msc or Start -> Programs -> ManageEngine Desktop
Release Updates 2010
Hi All, Since the post "Release Updates" has almost 114 updates/replies, we are moving to an year-based release updates post. We plan to track the release updates for the year 2010 in this forum. Note : Please subscribe to this new post as there would be no more updates to the old post. Regards, Arun SupportCenter Plus
SupportCenter Plus 7.7 released
Dear Customers, We are glad to announce the release of SupportCenter Plus 7.7. Please download the build 7700 from the following link to upgrade to this version. http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Here is the link to track the list of issues fixed and the features available in this release https://supportcenter.wiki.zoho.com/Read-Me-7700.html Please contact
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