ServiceDesk Plus 9240 Released
Dear Users, SDP 9240 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9240 SDF-62529: You can now configure a setting on the Self Service Portal to automatically delete system-generated notifications, such as acknowledgment or assignment mails, that are older than a certain time period. Issues Fixed in 9240 Request SD-60716: Unable to reopen a request when the site to which it has been associated has
Desktop Central supports new Mozilla Firefox patch
Hello everyone, Firefox has released a fix for 0 day vulnerability which allowed attackers to execute code on Windows workstations. We are happy to announce that we support the released patch! Our customers can deploy the patch immediately to the systems using Mozilla Firefox and stay secure from this vulnerability. Stay Secure! Happy patching. Regards, Jangveer Singh Desktop and Mobile Device Management Solutions Direct Support : +1 408 916 9886 Toll Free: +1 888 720 9500 (US) | 0800 028 6590
Script Master - 8: How to automatically assign users to different roles in a change request.
Change managers often decide who plays different roles in implementing the change effectively in an IT infrastructure. For a frequently carried out change request, the team involved may be the same. This can be based on the services affected or the change type. As a result, the change manager has to repeatedly assign the same set of technicians for a frequently occurring RFC. This Script Master post will help you do away with repetitive technician assignments and automate the process of adding users
Hotfix 8015 released
Dear Customers, We have released our hotfix 8015 today. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of issues fixed in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8015 Thank You Regards, Arun Kumar - Tech Support Lead ManageEngine- SupportCenter Plus Direct Number : + 1 408 352 9115 X 7213
ServiceDesk Plus 9238 Released
Dear Users, SDP 9238 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9238: SD-65361, SD-65269: Issue with Desktop Central integration when the option 'Enable to access Desktop and MDM Plugin Functionality' is chosen and certificate error while running DC in https mode. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Solving bandwidth woes with NetFlow Analyzer 12.2
Hello everyone, With the start of new year, we have come up with a series of webinars for every month. We invite you to attend our first webinar on "how to solve your bandwidth woes with NetFlow Analyzer 12.2", without wasting much time. Attend this webinar to learn: About the recent trends in bandwidth management How NetFlow Analyzer is unique from other tools How to troubleshoot bandwidth issues with NCM add-on About new enhancements - exporting flows from web UI How to generate custom reports
ServiceDesk Plus OnDemand Enhancements and Fixes
Dear Users, We have released an updated today with a bunch of enhancements & fixes. Kindly go through the What's New page to know about them : https://ondemand.manageengine.com/service-desk/whats-new.html Below are some of the release in the immediate pipeline : Dashboard customization & Reports enhancements for request Asset Enhancements & Credential Library Bar-code scanning of assets RTL support for locales Arabic & Hebrew Kindly do check out these enhancements and please let us know your feedback's
Boot Camp Dec'16
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Webinar: How to Master Request Management using ServiceDesk Plus.
Hello everyone! Wish you a fabulous 2017! Keeping our promise to make IT easy for you, this year we bring feature-specific webinars every month accurately fashioned to further your expertise in ServiceDesk Plus. I'm glad to invite you all for the first webinar encompassing the basics of request management, related best practices, and latest updates on 17th of January. For your ease, we will conduct this webinar at three different time-zones. So set apart 40-mins of your time and join us either
Regarding the new left panel in ManageEngine forums
Dear PitStoppers, Currently there are over 40 different product forums facilitating discussions among various ManageEngine product users. One request put forth by many of our users is easy navigation across different product forums. Our latest update caters to the same. Please refresh your browser and check the left panel. What you see is a solution based categorization of various ManageEngine product forums. For example, the Help Desk solution includes the product forums of ServiceDesk Plus, ServiceDesk
Hotfix 8014 released
Dear Customers, We have released our hotfix 8014 today. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features and the issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8014 Any technical assistance, please mail us at supportcenterplus-support@manageengine.com or you can call our support number + 1 408 352 9115 Thank You Regards, Arun Kumar - Tech Support Lead ManageEngine-
ServiceDesk Plus 9237 Released
Dear Users, SDP 9237 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9237 SD-63274 : Support for SNMP V3 scan has been introduced. Issues fixed in 9237 Requests: SD-65225 : Reply windows gets over-written when trying to reply multiple requests simultaneously. SD-65190: Request page gets slowly loaded when the resource section contains lots of questions with check box options. SD-63552: Alias mail ID does
ServiceDesk Plus 9228 Released
Dear Users,
SDP 9228 has been released and can be downloaded from the URL below,
https://www.manageengine.com/products/service-desk/service-packs.html New features in 9228: SDF-63023: Service Catalog can now be obtained as an Add-on for Standard edition. SDF-63419, SD-61445: Field and Form Rules Enhancements: Ability to copy rules to multiple templates Action to add/remove options from the Pick List field through UI (except Site & Group fields) Action to set values for fields through UI Action
Boot Camp Dic '16: ¡Desenreda guirnaldas en esta Navidad!
Register for "ManageEngine User Conference at San Francisco Bay Area
Mark your calendar for two days of unlimited learning and fun at the ManageEngine User Conference in Pleasanton, CA. Check out new product features and updates, integrations, and product launches, all aimed at keeping you ahead of the curve. Attend live demos to understand the product and learn about the latest trends through customer case studies. Participate in one-on-one sessions with our experts and network with peers. Register Now!
Mail fetch issue - Office 365 users
Hi, Lately we are receiving multiple requests with mail fetching issue. We have found that it occurs particularly with the Office 365 users. The issue is due to an update in their SSL certificate. Here's the error trace we see on the logs, Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target;
Planned maintenance of our US Data Center: December 23rd to December 30th, 2016.
Dear Customers, As a part of our annual infrastructure maintenance, we are upgrading our US data center infrastructure from Dec 23rd to Dec 30th, 2016. While we carry out this upgrade, we would like to inform that Mobile Device Manager Plus - Cloud edition, as well as other Zoho services, will be fully operational. We do not expect any major interruptions and you should be able to use all our services during this upgrade. We will update this forum post once the data center maintenance is complete.
Service Interruption - Limited Support
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
Announcing the latest release of Applications Manager - Version 13.0
Applications Manager has been updated with new features and enhancements and is available for download here – Version 13.0 and for update here – Service Packs. We’re really excited to introduce you to our newest goodies so, without further ado, here they are: Key highlights of version 13.0: Apache ZooKeeper Monitoring: You can use Applications Manager to manage your Zookeeper clusters and Znodes, collect all the performance stats and get alerts automatically of potential issues pertaining to resource
ServiceDeskPlus 9236 Released
Dear Users, ServiceDeskPlus 9236 is released and can be downloaded from below URL. https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9236: SD-64437: Exception while approving the final stage of a request. SD-64108: XXS vulnerability issue in showing the auto suggestions while creating request. SD-65254: Error while running query report with column name /alias name containing the keyword 'from' and function 'longtodate'. SD-65245: Unable to assign Technician
Webinar - Nuevas funcionalidades de la versión 9200 de Servicedesk Plus
Hola a todos! Queremos presentarles las nuevas funcionalidades de la versión 9200 de ServiceDesk Plus. Únete a este webinar en vivo donde mostraremos las características más importantes que se agregaron en esta versión 9200. La cita es el miércoles 6 de diciembre. Para inscribirte, por favor accede aquí. Te esperamos! Saludos cordiales,
Script Master - 5: How to send custom SMS notifications to users
Hello folks, Do you guys remember the Script Master's post about sending custom email notifications? In case you've missed it, you can visit the post here. Today's Script Master's post will help you send custom SMS notifications to users through SMS gateways. To demonstrate, I've preferred the Clickatell SMS gateway in this post. How it works: The SMS is sent using the Clickatell SMS API along with an authorization token, against an existing account. In the application, you can use either Request
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have
ManageEngine Support is experiencing a slowdown
Dear Customers: Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city. All offices and schools in the region remained closed. ManageEngine’s Chennai office was closed yesterday, with the exception of our customer support staff who came in before the storm hit. Customer support has been spotty as communication links have been
ServiceDesk Plus 9235 Released
Dear Users, SDP 9235 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9235: SD-65253 : Unable to perform agent based scan when SSO is enabled in server. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Complimentary webinar: Reinforcing IT security with privileged account management
Join us as we explore strategies to combat cybercrime and reinforce IT security. Date: December 1, 2016 Time: 1) Australia - 2:00 PM to 3:00 PM AEDT (Register here) 2) United Kingdom - 10:00 AM to 11:00 AM GMT (Register here) In this webinar, we will cover: 1) The access points through which criminals can enter your IT kingdom 2) How to identity thefts and sabotages 3) How privileged account management can protect the door to your IT kingdom 4) A live demo of Password Manager Pro
ServiceDesk Plus 9234 Released
Dear Users, SDP 9234 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9234: SD-60295 , SD-63336: Solution Auto Suggest for Technicians: Suggesting solutions for requests based on the keywords found in the requests. This allows the Technicians to try different solutions from the suggestions, copy them as resolutions if applicable, or add comments to the solutions that didn’t work while keeping track of
SharePoint Manager Plus Build 4102 released!
Hi everyone, We are happy to roll out the new SharePoint Manager Plus Build 4102. Build 4102 highlight: In addition to the product authentication, users can now use their Active Directory credentials to login to the product. For better user experience we have included the below enhancements: Operation ID based search Export of results and logs of management operations An option to remove "Site collection Administrators" Additional details have been included in the copy/move permissions results
OpManager 12.2 service pack released!
Hi, We are glad to announce the release of the much awaited OpManager 12.2 service pack. This is one of the biggest service pack release in the history of OpManager and hence the delay. However, we thank all our customers for waiting paitently for the release of this service pack. What 12.2 has to offer for customers using OpManager 11.6 (or lower versions)? Unified network management: OpManager 12.2 allows customers to upgrade to a unified network management software that includes various network
ServiceDesk Plus 9233 Released
Dear Users, SDP 9233 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9233: SD-63813 : Vulnerability issues fixed in agent. Note: Users are requested to upgrade to latest agent version to resolve scan issues. SD-64239 : All XSS vulnerabilities are fixed in "Purchase Request" module. SD-63222 , SD-63215 , SD-63210 , SD-63211 : XSS Vulnerability issues fixed. SD-63930 : Struts related vulnerability fixed.
OpManager12 Webinar - Register Now!
Hello Everyone, We are organizing a webinar for our customers to educate how to upgrade from OpManager version 11.6 to 12.2. The webinar's Agenda includes: Evolution of OpManager Version 12 and its significance Benefits of an integrated tool Existing users - How to migrate in three simple steps? Webinar details: Speaker: Suresh Bagavathy When: Tuesday | 22nd November 2016 Time Zone: 10:00 AM EST | 3:00 PM BST If you are interested in attending, please register here. Cheers, Suresh
NetFlow Analyzer 12.2 service pack released!
Dear Users, We are glad to announce the release of NFA 12.2. NetFlow Analyzer 12 comes in new UI to make navigation much more easier and faster along with new features and enhancements. Existing customers, kindly note, that the upgrade to 12.2 can be done from 10250 onwards. To upgrade to the latest version, fill the form so that we can assist you with the upgrade steps. Customers in earlier builds can move to build 10250 by applying the service pack available at https://www.manageengine.com/products/netflow/service-packs.html.
What is supported in November 2016 - Patch Tuesday? status update
Hi Folks, Greetings from Technical Support Team. Since many customers are getting confused with this month's 'Roll-up' patches and the release process (November 2016). Here is what the team has done for a better understanding. A security-only quality update Bulletin ID Released Updates (KB) MS16-130 * 3197867,3197873 MS16-131 3197867,3197873 MS16-132 3197867,3197873,3197876 MS16-134 3197867,3197873,3197876 MS16-135 3197867,3197873,3197876 MS16-137 3197867,3197873,3197876 MS16-139 3197867 MS16-142
ServiceDesk Plus 9231 Released
Dear Users, SDP 9231 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9231 : SDF-64374: ServiceDesk Plus is now integrated with AD Manager Plus. Administrators can reset password, create, delete, unlock, enable, disable users in AD from Request details page of ServiceDesk Plus and thus efficiently manage their Active Directory in both the Applications. This feature can be configured under Admin >> ME
ServiceDesk Plus 9230 Released
Dear Users, SDP 9230 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9230: SD-64082 : Unable to fetch mails due to connection exhaust. SD-64270 : Connection error occurs while trying to fetch mails using IMAP. SD-64061 , SD-64084 , SD-63886 , SD-63821 : Duplicate 'New PO' and 'Delete' buttons appear in the PO ListView page. SD-63997 : Unable to search Purchase Orders from global search using PO's item
ServiceDesk Plus 9232 Released
Dear Users, SDP 9232 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9232: SD-64457: Admin Page gets misaligned in the Arabic language. SD-65033: Desktop Central Action names appear garbled in Non-English Languages. SD-64461: Unable to perform translations using the developer tool. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Hotfix 8013 release
Dear Customers, We have released our hotfix 8013. Please find the list of issues fixed in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8013 Please refer the below link for the upgrade instructions https://www.manageengine.com/products/support-center/service-packs.html#upgradeinstruction For any technical assistance, please contact us the below numbers or send a mail to supportcenterplus-support@manageengine.com Thank you Regards, Arun Kumar - Tech Support Lead ManageEngine- SupportCenter
ServiceDesk Plus Android app 3.0 Released
Dear User, ServiceDesk Plus Android app 3.0 has been Released. Please find the play store link below, https://play.google.com/store/apps/details?id=com.manageengine.sdp Features included in 3.0 are: 1. Tasks feature supported from build version 9203 & above. 2. Support to add, edit, view & delete tasks. 3. Add work log & attachment support for tasks. 4. Option to include start time, end time & non-operational hours in work log. 5. Consider as first response dialog shown while adding notes &
Everything You Need to Know About ITSM Analytics: Industry Insight 2016
Recently, ManageEngine Analytics Plus conducted a survey of 160 ServiceDesk Plus customers to understand what they want from an analytics solution when it comes to deriving insights from their service desk data. Here are the results: http://ow.ly/FYT9304Hcrd Full press release: http://ow.ly/d29m305xuyR
Contest: Win an iPad Mini 2 or a $200 Amazon gift voucher!
Hello! It's that time of the year when we remember all that's spooky. Over the years, we have all come to fear several things. The dark, monsters under the bed, zombies, computers, wires, hackers...you get the drift. Network security has given us all a fright or two (or a hundred, but who's counting?). In the spirit of Halloween, we thought we could share our IT nightmares. Do take up our survey and let us know what scares you the most about network security. We're giving away an iPad Mini
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