SupportCenter Plus Hotfix 7704 released
Dear Customers, Hotfix 7704 released today.This release fixes the problem "Contacts getting deleted, when a sub account is deleted".People who use Sub Account feature, please upgrade to this build. Please follow the link below for the list of issues addressed, http://www.manageengine.com/products/support-center/sp-readme-7_6.html For upgrade instructions and to download the patch, please use the link below, http://www.manageengine.com/products/support-center/service-packs.html Thank You Regards,
Applications Manager Training (Best Practices & Tips) for $299 at the User Conference
You may be aware by now about the ManageEngine User Conference to be held in New York and San Francisco. Get Applications Manager Training (Best Practices & Tips) for $299 at the User Conference in New York or San Francisco. You can also talk to the product experts and other users at the show. You can now get ManageEngine Applications Manager Training(Best Practices & Tips) for $299 at the User Conference. Register now. Each registration for $299 includes: Entry for the ManageEngine User Conference
ManageEngine - Free Hyper V Configuration Tool
Dear All, We take immense pleasure to announce the release of ManageEngine Free Hyper V Configuration Tool. ManageEngine Free Hyper V Configuration Tool provides an exclusive configuration solution for Hyper-V server, a Virtual Machine, running on Windows 2008 R2. Using the free tool, the administrator can increase or decrease the RAM capacity, or allocate more number of CPU processor for each VM, or execute "power operations on the Virtual servers like 'power-on' the VM's, suspend the VM's, "Power
Hotfix 8008 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8008 ) release. New features in 8008 SDF-30571 : If a technician replies for a request from his notification email(from his mail client), and included the requester email in the to/cc list, then that reply will be considered as response for the request. And if it is
Hotfix 8723 Released
We are glad to announce the release of Hotfix 8723 for OpManager 8.7. Here is the detailed list which has many fixes and few enhancements too. Feature Enhancements Community page enhanced to reflect industry benchmarks for resource performance. An option is included to configure subject for the email-based SMS profile Provision to add STM files besides .edb in Exchange Mail and public store A new report to reflect total bytes transferred is included in the Reports tab. You can now specify match
Timesheet Module - Need Inputs
Hi All, Thanks to all the customers for keeping this forums content-rich & informative. We appreciate your contribution towards that. The purpose of this post today is to draw your inputs for the new "Timesheet" module that we are building. I understand that time sheets are core to most businesses and the ability to manage them better would make things a little easier. Features that would be available are : * Billable & Non-billable time entries * Approval Process for time entries (optional) * Ability
ManageEngine User Conference NewYork(March 22nd - 23rd, 2011)\San Francisco(March 29th - 30th, 2011)
We are happy to announce our next big event in the US - ManageEngine User Conference 2011 - in New York and San Francisco. Two days of power-packed product sessions, training, and more. ManageEngine User Conference New York City March 22nd - 23rd, 2011 | San Francisco March 29th - 30th, 2011 Don’t miss the first ManageEngine User Conference. Two days of power-packed product sessions, certification trainings, and practical lessons from the leaders in IT. Network with peers and product managers. Get
Report Module - Enhancements & Issues
Hi All, Of late we have been getting a lot of queries regarding the Reporting module. And therefore we thought it would be useful for everybody to discuss these issues on a common thread. Please post your suggestions/queries regarding the reporting module here. Regards, Vinu Sreedharan
List of enhancements / issues that is getting fixed in 8008
Dear Users, Following are the list of enhancements / issues fix we are planning for the upcoming hotfix release. And the tentative time frame for the release is by end of this week. Thanks for your understanding, Regards, Srikrishnan ServiceDesk Plus. New feature in 8008 SDF-30571 : If a technician replies for a request from his notification email(from his mail client), and included the requester email in the to/cc list, then that reply will be considered as response for the request. And if it is
DeviceExpert Build 5550 Released!
Hi, We are glad to announce the release of DeviceExpert build 5550. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5550 New Features & Enhancements Provision to add custom columns to depict any desired additional information about devices in device properties. Custom columns can be added from Admin ---> Custom Column tab Provision to pick desired attributes alone from the hardware inventory and create custom
Applications Manager 9.4 released; includes support for Microsoft Hyper-V
ManageEngine Applications Manager 9.4 is now available for download on our website. The highlight of this release is out-of-the-box support for monitoring performance of Microsoft Hyper-V servers and their guest virtual machines. Applications Manager already supports VMware monitoring, which means you can now track the performance of your VMware and Hyper-V servers from the same management console. The other highlights of release 9.4 are: Server process templates/Windows service templates: A pre-defined,
Contracts Module - Enhancements & Issues
Dear All, Now that the 7005 is out, we are back on feature enhancements. Previously, based on your suggestions, we improved the reporting module & it has come out well with lot of issues getting fixed. I would like to do the same for the Contracts module. Contracts module, as you all know, is an integral part of any customer support software. We have a couple of suggestions for enhancements of the same. And therefore, I would like to invite suggestions for enhancements to the Contract Module, the
Hotfix 8722 Released
Hi Everybody, Wishing you a Merry Christmas and a Prosperous New Year on behalf of OpManager Team. While you are enjoying your vacation, we finally have the much anticipated HotFix 8722 release. Once again we slipped the release dates but we compensated it with more fixes and nice enhancements. Here is the list in detail. Feature Enhancements: Support for adding non ping-able device is included now. Support for scheduling downtime for consecutive days is provided in Monthly Day-wise option. WAN
NetFlow Analyzer Enterprise Edition 7.5 Released
Hi All, We are happy to announce the release of NetFlow Analyzer Enterprise edition version 7.5 BUILD 7500. Below are the list of features available in the new release: Feature list : 1. Site-to-Site Traffic Monitoring in IP Groups 2. Single click email reporting 3. CSV export for reports in GUI 4. Option to assign Interface Groups to Users 5. Enhanced search option under License Management 6. Alert Profile Configuration for Operator accounts 7. Global SNMP setting for Routers
OpManager NCM Plug-in 5450 Released
Hi, We are glad to announce the release of OpManager NCM Plug-in build 5450. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of NCM Plug-in 5450 New Features & Enhancements Provision for viewing the configuration versions of all/any device(s) by specifying a custom date range Provision to mark configuration changes as authorized/unauthorized in bulk New Device Models: Cisco Nexus 7000 10-Slot Switch (N7K-C7010) Cisco Nexus 5010
Hotfix 8006 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8006 ) release. Issues fixed in 8006 (Released on: 22nd December, 2010) SD-35077: Unable to associate a service request to a change from change details page. SD-35237: Performance issues addressed in "Request list view page", "My Schedule page" and "Technician Availability
DeviceExpert Build 5520 Released!
Hi, We are glad to announce the release of DeviceExpert build 5520. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5520 New Features & Enhancements Option to specify a particular IP or all IP addresses of an interface to bind TFTP, SSH and SCP servers when DeviceExpert is running in multi-homed machines. Same option is provided for transferring configuration files also. Provision to generate filtered reports
ManageEngine Free SQL Health Monitor Release
We take immense pleasure in announcing the release of ManageEngine Free SQL Health Monitor. The tool provides complete solution for SQL Monitoring. The ManageEngine SQL Health Monitoring tool monitors the important parameters of MS SQL database. The tool helps to monitors the MS SQL 2005 server and MS SQL 2008 servers. The tool fetches comprehensive data about the SQL database servers and present them as a visually elegant graphs and reports. Using the tool, the administrator can also monitor the
ManageEngine Free SQL Health Monitor Release
We take immense pleasure in announcing the release of ManageEngine Free SQL Health Monitor. The tool provide a complete solution for SQL Monitoring.The ManageEngine SQL Health Monitoring tool monitors the important parameters of MS SQL database. The tool helps to monitors the MS SQL 2005 server and MS SQL 2008 servers. The tool fetches comprehensive data about the SQL database servers and present them as a visually elegant graphs and reports. Using the tool, the administrator can also monitor the
SupportCenter Plus Hotfix 7609 released!
Dear Customers, Hotfix 7609 released today. This build is more focused on correcting the database errors for a trouble-free upgrade to Version 7.7. For more information visit, http://www.manageengine.com/products/support-center/service-packs.html Jai SupportCenter Plus
ManageEngine - Free Ping Tool 2.0 Release
We take immense pleasure in announcing the Release of ManageEngine Free Ping Tool 2.0. The Features are : TraceRoute : The traceroute helps to find the full trace path of the server⁄host internally and externally. Tool also shows Round trip time, Number of hops it takes to reach remote destination. These parameter are presented in a neat graphical view. Email Option : Administrator can send email from this tool about the snap shots of the ping , Traceroute details. Save Option : Take
HotFix 8721 for Service pack 8.7 is Released.
Hi, Its our pleasure to announce the release of HotFix 8721 for SP 8.7. Though it got delayed due to some unavoidable reasons, it has got fixes for many reported problems with few enhancements too. Here is the detailed list. Feature Enhancements: The Downtime Scheduler now has an option to schedule a downtime on a monthly basis Monitoring of Exchange 2010 is now supported The notification criteria for the Printer and UPS includes variables like paper jam, low toner, low battery etc. The threshold
Hotfix 8004 Released
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8004 ) release. Issues fixed in 8004 SD-34474 : When a requester replies to a request through Self Service Portal and if the notification is enabled for the technician, then the description sent in the notification is that of the original request and not the latest
Fix for issues related Graphs in Desktop Central.
Hi Team Greetings. Recently we found some issues related Graphs shown for the status update with some exception like shown below /jsp/configurations/common/configurationDetails.jsp] com.adventnet.sym.webclient.configurations.<someclassname> Please follow the steps to resolve this issue. The fix for this would be available in the upcoming release which would be sent through Desktop Central Newsletter. 1. Stop Desktop Central Server service (Services.msc or Start -> Programs -> ManageEngine Desktop
Release Updates 2010
Hi All, Since the post "Release Updates" has almost 114 updates/replies, we are moving to an year-based release updates post. We plan to track the release updates for the year 2010 in this forum. Note : Please subscribe to this new post as there would be no more updates to the old post. Regards, Arun SupportCenter Plus
SupportCenter Plus 7.7 released
Dear Customers, We are glad to announce the release of SupportCenter Plus 7.7. Please download the build 7700 from the following link to upgrade to this version. http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Here is the link to track the list of issues fixed and the features available in this release https://supportcenter.wiki.zoho.com/Read-Me-7700.html Please contact
Hotfix 8003 Released
Dear Users,Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8003 ) release. Issues fixed in 8003 (Released on: 16th November, 2010) SD-34250: When a requester replies to a request through email and if the notification is enabled for the technician, then, the description sent in the notification is that of the original request
Cisco WAAS reporting in NetFlow Analyzer - Feature Pack Available
Hi, We have had some inquiries on including Cisco WAAS reports in NetFlow Analyzer in the near past. Considering user demands, our development team has worked on this feature and it is now available as an Early Access. NetFlow Analyzer can report on the WAAS compression stats for each WAE application and allow this to be compared with NetFlow Analyzer's in-depth application and conversations report. Anyone interested in trying this feature, feel free to email us at netflowanalyzer-support@manageengine.com
SDP 8.0 released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 8.0 SDP 8.0 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html Existing SDP customers can move to the latest 8.0 version by applying the migration pack available at http://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_7_6_0_SP-2_0_0.ppm Existing customers, kindly note, that upgrade to 8.0 can be done only over 7611. Customers in earlier builds
NetFlow Analyzer Enterprise Edition - Widget Dashboard available from BUILD 7400
Hi All, We have released NetFlow Analyzer Enterprise edition BUILD 7400. This BUILD introduces the Widget based Dashboard in our Enterprise edition. The following are the list of widgets available in the dashboard: * Top IP groups based on the %utilization by the IN or OUT (whichever is higher) traffic * Top interfaces based on the %utilization of the IN or OUT (whichever is higher) interface * Top conversations based on the amount of traffic * Top applications * Top QoS *
Hotfix 8002 Released
Dear Users, An Hotfix upgrade over 8000 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Issues fixed in 8002 (Released on: 8th November, 2010) SD-34203: Duplicate requesters being created when a request is raised through email is fixed. This issue will occur when the case of the E-mail Id changes, irrespective of the number of requesters(Only a part of this issue got addressed 8001. So the issue ID remains the
Hotfix ( 8001) over SDP 8000 released
Users, Hotfix (8001) over SDP 8000 got released. The issues fixed in the hotfix are : SD-34203: Duplicate requesters being created when a request is raised through email is fixed. When the user's mail id is configured as Example@test.com and when the user send's a mail to SDP with from address as example@test.com, then a new requester will be created instead of using the existing one.This issue will occur for customers who have more than 1000 requesters. SD-34201: In Mssql set up, approvals sent
ManageEngine Password Manager Pro 6.3 Released
Hi, We are glad to announce the release of Password Manager Pro 6.3 (build 6300). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of Password Manager Pro 6.3 PhoneFactor Authentication ManageEngine has partnered with PhoneFactor, the leading provider of phone-based two-factor authentication for two-factor security for Password Manager Pro. Smart Card Authentication If you have a smart card authentication system in your environment
Two New editions Of SupportCenter Plus
Dear Customers, As you would be aware that SupportCenter 7.7 is planned for release this month. And with the 7.7 release, we plan to introduce the Enterprise & the Unlimited editions of SupportCenter Plus in addition to the already available Standard and Professional editions. Below is the table that provides the list of features in each edition (list also includes upcoming features of 7.7 - Dashboards & API ) : Standard Edition Professional Edition Enterprise Edition Unlimited Edition
NetFlow Analyzer 8.6 (Build No: 8600) Available
Folks, We are happy to announce the immediate availability of NetFlow Analyzer build 8600. It is our immediate release after we had integrated ASAM (Advance Security Analytics Module) in BUILD 8500. We have taken a lot of effort to bring out most of the feature requests in this update and planning to accommodate more in the forth coming updates. We welcome your valuable feedbacks and suggestions always. NFA 8600 Major Features : http://www.manageengine.com/products/netflow/netflow-analyzer-new-features.html
Applications Manager 9.3 released, includes Amazon Cloud Infrastructure Monitoring
Applications Manager release 9.3 is now available for download on our website. The highlight of this release is out-of-the-box support for monitoring Amazon Web services (AWS). This feature helps IT administrators monitor the health and performance of Amazon EC2 and RDS instances as well as attached EBS volumes, as well as gain visibility into resource utilization in the cloud. Other highlights of this release include Availability and Downtime Trend Report which compares the availability of the monitor
OpManager NetFlow Plug-in (8500) now supports Advanced Security Analytics Module
Hi All, We are glad to release the new build for OpManager NetFlow plug-in which now supports Advanced Security Analytics Module. Advanced Security Analytics Module (ASAM) is a network flow based security analytics tool that helps in detecting network intrusions, using the state-of-the-art 'Continuous Stream Mining Engine™' technology, and classifying the intrusions to tackle network security threats in real time. CLICK HERE to know more about Advanced Security Analytics Module. CLICK HERE to download
DeviceExpert Build 5510 Released!
Hi, We are glad to announce the release of DeviceExpert build 5510. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5510 New Features & Enhancements Provision to start and stop TFTP server While starting the TFTP server, provision to choose a specific IP or all IP addresses to bind Export configuration feature enhanced with option to maintain all versions Support for launching DeviceExpert web-interface in
NetFlow Analyzer Enterprise edition - SNMP V3 support available
Hi All, SNMP V3 support is now available in NetFlow Analyzer Enterprise edition. This feature can be availed in your current Enterprise edition install by upgrading to the latest version,which is BUILD 7300. Please fill the form in the below link to request the service pack for upgrade: http://www.manageengine.com/products/netflow/distributed-monitoring/service-packs.html For full installation binaries of NetFlow Analyzer Enterprise edition, visit the below link: http://www.manageengine.com/products/netflow/distributed-monitoring/download.html
ManageEngine® Firewall Analyzer 7 Released
ManageEngine® Firewall Analyzer 7 Released We are glad to announce the release of ManageEngine® Firewall Analyzer 7 (GA) Distributed Edition and Standalone Edition Download Standalone Edition Distributed Edition Read More What's new in this release? 7.0.0 - Build 7000 Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Admin Server The general features available in this release include, Collector server failure notification Display name option for Collector server
Next Page