OpManager NCM Plug-in Build 5500 Released
Hi, We are glad to announce the release of OpManager NCM Plug-in build 5500. We take this opportunity to thank all our customers and users for their feedback and the continued support. New Features & Enhancements Support for MSSQL back-end (Note: If you are looking to make use of MSSQL back-end, please upgrade to OpManager 8.7 and apply the latest version of NCM Plug-in over that). Support for additional Syslog message formats for real time change detection for Cisco and Enterasys devices Support
Top Virtualization Problems - A Survey
Hi All, We wanted to take a quick survey and find out the virtualization pain points in your network. For instance, it could be disk capacity utilization, snapshot monitoring, or over-burdening of ESX/i resource.. Let us know the top problems you face managing your virtual infrastructure. The survey results will also help us align our development priorities. Best Regards Vidya OpManager Team
Make remote connection from anywhere - Service Pack 7512
ManageEngine Servicedesk Plus - MSP has released its latest upgrade pack over 7500 and is available for download now. We are glad to introduce a Remote control functionality with the capabilty of making connection over internet and access any computer across networks.This feature will be a added value for Managed Service Providers to access client's desktop from a remote location. ServiceDesk Plus - MSP has integrated with Zoho Assist, and one concurrent session with unlimited number of meetings
End of support for OpManager Versions 6.x and 7.x
Hello Users! With the release of OpManager 8.x version in February 2009, and the work for the next major release well under way, we are announcing the end of support for the older versions- OpManager version 6.x and 7.x. The specifications of the announcement are available here . We will be happy to assist you with any queries you have. So feel free to post them here or write to us at opmanager-support@manageengine.com. Best Regards Vidya OpManager Team
ManageEngine - Free Ping Tool
We take immense pleasure in announcing the release of ManageEngine Free Ping Tool. ManageEngine Free Ping Tool provides an exclusively monitoring the availability of the server, switch, router and websites as a desktop tool dashboard. It shows the actual round trip time of servers internally and also for the external websites. In case of non availability of servers then alert signal are shown in the dashboard . If at all, server goes down or non availability of server due to other network problem
Hotfix 7604 released !
Dear Customers, We are pleased to announce that our hotfix 7604 is released. Please follow the link below for the list of issues fixed, https://supportcenter.wiki.zoho.com/ReadMe---7604.html To download, http://www.manageengine.com/products/support-center/service-packs.html For any trouble/assistance, please do contact us at +1 925 965 6300 or mail us to supportcenterplus-support@manageengine.com Jai SupportCenter Plus
Are your devices classified as 'Unknown' types in OpManager?
Hi , We are happy to announce the support for over 25 new device types with monitors in addition to the existing 600 + , in the upcoming ServicePack. They are : F5-BIGIP loadbalancers(around 20 types), Riverbed(Steelhead) WAN Accelerator, BlueCoat WAN Accelerators (around 6 types), Citrix-NetScaler LoadBalancer, HP Proliant server Monitors, Dell Poweredge Monitors Work to support Watchguard firewalls and D-LINK switches are in progress. If you have any other device types getting classified as 'unknown'
Hotfix 7603 Released
Dear Customers, Our latest Hotfix 7603 released today. Here is the link to download the Hotfix http://www.manageengine.com/products/support-center/service-packs.html List of features and issues fixed are updated in our Wiki page https://supportcenter.wiki.zoho.com/Read-Me---7603.html Thank You. Regards, Arun SupportCenter Plus
Support for Cisco IPSLA - VOIP Performance Monitoring
Hello All, Now NetFlow Analyzer supports Cisco IPSLA based VOIP performance monitoring. Please send a mail to netflowanalyzer-support@manageengine.com to try this feature. Thanks Raj
NetFlow Analyzer 8 and Upgrade status
Hello NFA users, Thank you so much for overwhelming response to NetFlow Analyzer 8. We wish to acknowledge and extend our sincere thanks to Matt Goli from American Foods Group for sharing his views on NetFlow Analyzer 8 in our press release. Our support team witnessed more than 1000 upgrades last week without any issues. We have seen a lot of customers interested to evaluate our VOIP add-on and some of them shared a couple of feature requests after looking at it. Couple of issues has been reported
Hotfix 7608 released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . We have made an internal release 7607 which is not exposed / uploaded in our website, is also included in the 7608 release. Issues fixed in 7608 SD-28975 : Problem in starting the servicedesk plus if we have tables other than the default tables say systeminfoowner, systeminforequester or if any other systemtables present has
ManageEngine - Free Exchange Health Monitor Tool
We take immense pleasure in announcing the release of ManageEngine Exchange Health Monitor Free Tool. ManageEngine Exchange Health Monitor Free tool provides an exclusive Exchange 2003 server and Exchange 2007 server monitoring, as a desktop tool dashboard. It shows the actual resource utilization of the Exchange servers along with exhaustive information about the Mail Queue details of the Exchange Server . The dashboard quickly shows Mail Box parameters like Queue size , User Count , Logons and
ASA NetFlow Support Available in NetFlow Analyzer Enterprise Edition
Hi All Thank you everybody for your continued support and inputs. ASA NetFlow support is available now in NetFlow Analyzer Enterprise Edition BUILD 7200 onwards. This BUILD also supports the Billing feature pack in Enterprise edition. New users please fill this form and download our latest build 7200. To upgrade with data and configurations to BUILD 7200, please fill this form to get the service pack. Please check the following post for details on how to configure your Cisco ASA: https://forums.manageengine.com/#Topic/49000003577055
Hotfix 7606 Released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Issues fixed in 7606 SD-25099 : When the request is created and assigned with an SLA and its DueByTime, and then editing the request and update in such a way that the request do not fall under any SLA. Then the overdue flag gets set has been fixed. SD-28219 : When the request is created and assigned with an SLA and has first
NetFlow log support available in Firewall Analyzer for Cisco ASA v.8.2 devices
Season Greetings from ManageEngine Firewall Analyzer team!! We are happy to announce the private availability of Cisco ASA v.8.2 NetFlow logs support in Firewall Analyzer. If you are interested to evaluate, get in touch with us. Please furnish your contact details in the form. We will provide you the link to download the service pack and the procedure to configure Cisco ASA v.8.2 appliance. Prerequisite: Cisco ASA appliance running on Version 8.2 Firewall Analyzer v.6 (build 6000) installed.Note:
7605 : Hotfix Released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Enhancements in this Service Pack SD-25985 : Quick search to view the request details based on Request ID from the request list view. NOTE : Behavior change : Request ID based search has been removed from the request search in the left panel. SD-25168 : Adding 'Employee id' column in the requester search window which appeared
Applications Manager version 9.1 released
Folks, Applications Manager release 9.1 is now available for download on our website. This release offers some new capabilities as well as enhancements to our existing set of features. Here is a quick glance at what 9.1 offers: Anomaly Detection to help you detect potential threats to application or server performance. The 'Anomaly Dashboard' facilitates viewing all the performance metrics in one place. Real Browser Monitor for proactively monitoring the availability, response times and page loading
HotFix 8052 Released
Hi All, We took more than a month to release this upgrade and we are glad to see a huge "fixed issues" list more than any other hotfix release. Yes, you can find fixes for few long pending issues and few feature enhancements. Please download the hotfix from the below link and follow the instructions to apply it. You can apply this on or above 8050 build. http://www.manageengine.com/products/opmanager/service-packs.html Feature Enhancements: A new CLI-based monitor for Partition Details of a device
Release Updates
Hi All, From now on you can get to know the issues/enhancements that will be addressed in the upcoming releases and the updates on their progress. We will update you shortly about the issues that are getting fixed in the hot fix (7004) Thanks for your co-operation. Regards, Priya K SupportCenter Plus
Our latest version 7.6. released
Dear Customers, Our latest version 7.6. released.Please download the build 7601 from the following link to upgrade to this version. http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Here is the link to track the list of issues fixed and the features available in this release http://www.manageengine.com/products/support-center/sp-readme-7_6.html
Hot Fix 7509 Released
Dear Customers, We are glad to announce the release of Manage Engine SupportCenter Plus 7509 with Twitter Integration and Intelligent response System. Hot Fix 7509 can be downloaded from http://www.manageengine.com/products/support-center/service-packs.html List of enhancements and Issues fixed in 7509 http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7509 Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice
OpManager Hotfix 8051 is now live !
Hi All, OpManager Hotfix 8051 release is now available from this LINK .A brief list of issues fixed in this build are Faster device discovery Improved WMI monitoring on 64 bit Windows server OpManager installations Intermittent issues with OpManager & SDP integration ( both applications in latest builds ) have been handled Smooth alarm escalation configuration French - locale specific issues handled and few more enhancements which can be viewed in the README link Please let us know your feedback
ServiceDesk Plus - MSP is now ITIL ready!
MSPs now have an ITIL ready helpdesk! With the newly released Enterprise Edition, MSPs can now manage Problems & Changes for different accounts. The Enterprise Edition contains all features from the Professional edition as well as Problem and Change Management in addition to other ITIL features like 'Impact', 'Priority Matrix' and 'Change Advisory Board' to name a few. You can visit our website for more details about these features by following this link http://www.manageengine.com/products/service-desk-msp/index.html
7605 : List of Enhancements / Issues fixing
Dear Users, Following are the list of Enhancements and issues fixes that is getting into our upcoming hotfix. Enhancements in this Service Pack SD-25985 : Quick search to view the request details based on Request ID from the request list view. NOTE : Behavior change : Request ID based search has been removed from the request search in the left panel. SD-25168 : Adding 'Employee id' column in the requester search window which appeared on clicking the 'search requester list' icon in new / edit request
ManageEngine DeviceExpert Build 5450 Released
Hi, We are glad to announce the release of DeviceExpert build 5450. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5450 New Features & Enhancements Provision for viewing the configuration versions of all/any device(s) by specifying a custom date range Provision to mark configuration changes as authorized/unauthorized in bulk New Device Models: Cisco Nexus 7000 10-Slot Switch (N7K-C7010) Cisco Nexus 5010
ManageEngine Password Manager Pro 6.2 Released
Hi, We are glad to announce the release of Password Manager Pro 6.2 (build 6200). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of PMP 6.2 SIEM Integration: Provision for generating SNMP traps and Syslog messages upon the occurrence of any activity/event - be it password access or modification or any other activity performed in the PMP application. The traps/syslog messages can be sent to the SIEM tools, which can thoroughly
Hotfix 7604 over 7600 Released
Dear Users, A hotfix to build 7600 has been released. The service pack (7604) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7604 addresses the following Enhancements and Issue fixes. Enhancements in 7604 (Released on: 12 February, 2010) SDF-25908 : Auto Assigning of technicians to the requests in a round robin manner. Technician Auto Assignment can be enabled/disabled by a configuration setting under Admin -> HelpDeskCustomizer->
Desktop Central Passes Windows 7 Compatibility Test
Hi, We are happy to announce that Desktop Central has successfully passed the Windows 7 Compatibility Test and has now been listed in Windows 7 Compatibility Center . This means that Desktop Central can now be installed and run on a computer running Windows 7 operating system. Both 32-bit and 64-bit are supported. Cheers!
Known Issues document available on line..
Dear Users, For the convenience of the users, we have published the outstanding known issues in the product as a document in the link below. This link will be updated fortnight or on a weekly basis. http://www.manageengine.com/products/service-desk/known-issues.html These known issues document is segregated based on the modules. Each issue identified with an unique issue id is also marked in a separate column and some of the issues is updated with a tentative time frame of getting fixed in the hotfix.
ServiceDesk Plus 7603 Released
Please find the enhancements and issues fixed in 7603: Enhancements in 7603 (Released on: 29 January, 2010) SDF-21860: Default status names like (Open / Closed / OnHold / Resolved) can be viewed based on the configurable Statusname. Configuration can be done in the Admin -> HelpDeskCustomizer-> Status. This configured statusname will be same across all the users even through their personalized language is different. NOTE : Default / Custom Reports and Custom filters which uses the status names as
Hot Fix 7511 released
Dear Customers, Hot Fix 7511 released today.Please download it from the following link http://www.manageengine.com/products/support-center/service-packs.html List of enhancements and Issues fixed in 7511 http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7511 Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice For Technical assistance, please contact us at +1 925 965 6300 Or mail to supportcenterplus-support@manageengine.com
List of Issues / Enhancements for upcoming hotfix (7603)
Dear Users, Following are the list of Enhancements / Issues that are planned for our next hotfix 7603. Tentative time frame for the next hotfix release is by mid of next week. Enhancements in this Service Pack SDF-21860 : Default status names like (Open / Closed / OnHold / Resolved) can be viewed based on the configurable Statusname. Configuration can be done in the Admin -> HelpDeskCustomizer-> Status. This configured statusname will be same across all the users even though their personalized language
OpUtils 5.6 Released
Dear All, We are pleased to announce the release of OpUtils 5.6. The key features and enhancements of this release include: IP Address Manager 1. Create a hierarchical representation of your network - locate your subnets easily 2. Create groups to denote the location or usage and add subnets under them 3. Drag-n-Drop subnets from one group to another 4. Scan all the subnets in a group 5. Seamless integration with Windows Active Directory to get the device details. Rogue Detection 1. Automatically
Hot Fix 7512 released
Dear Customers, Hot Fix 7512 released today.Please download it from the following link http://www.manageengine.com/products/support-center/service-packs.html List of enhancements and Issues fixed in 7512 http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7512 Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice For Technical assistance, please contact us at +1 925 965 6300 Or mail to supportcenterplus-support@manageengine.com
FIx for gdiplus.dll missing error
Hi Users who are using the Windows 2000 Operating System might have seen this pop-up error, during OS startup and DC Agent refresh cycle (typically every 90 minutes). It can be quickly fixed by applying a Microsoft patch. Please check the new blog post which discusses this http://blogs.manageengine.com/desktopcentral/2010/01/21/fix-for-gdi-popup-issue-on-windows-2000-os Happy reading. ****************************************** R. Romanus Prabhu Lead Technical Consultant Windows Desktop Management
List of Known Issues and Features for ServiceDesk Plus published !!!
All the Known Issues and Feature's reported in ServiceDesk Plus is published on the link mentioned below: https://servicedeskplus.wiki.zoho.com/ We recommend you to check against the above link before you raise an Issue or a Feature and to quote the ID's while raising any questions regarding any Known Issues or Features mentioned on them. Note: We are yet to update the complete list of Known Issues and Features and they will be updated soon in batches and all those new Issues or Features raised,
HotFix 7017 Released
Users, We have released 7017 which fixes the issue 1. Upon editing a request adds a new request. This is applicable for the build from 7000 to 7016. http://bonitas.adventnet.com/servicedesk/16Jun2008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_17_0.ppm (We will be updating the website links shortly). Thanks & Regards, Srikrishnan. ServiceDeskPlus
SDP 7.6 Released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 7.6 SDP 7.6 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html . Existing SDP customers, can move to latest 7.6 version by applying the migration pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html Existing customers, kindly note, that upgrade to 7.6 can be done only over 7514. Customers in earlier builds can move to build 7514 by applying
OpManager Distributed Edition Hotfix 7501 released
Dear OpManager Distributed Edition Customers, Season Greetings !! We are extremely delighted to announce the release of the OpManager DE hotfix 7501 which has enhancements & several issues addressed.You can follow the instructions to take a backup and then apply this hotfix by clicking on this HOTFIX LINK The HIGHLIGHTS of Hotfix 7501 are Enhancements: Increased client responsiveness Support for automatic DB reconnection Reporting granularity set to be in sync with data cleanup interval SDP integration
Alerting via Twitter and MORE! Now available in OpManager 8.3 - Upgrade Now!
Hi Guys, We are very happy to announce the release of the much awaited OpManager 8.3 Service pack, build 8030 today. Loads of new interesting features are added along with a few feature enhancements. Please find the list below. OpManager now alerts via Twitter Direct Messages. Option to access OpManager webclient using Iphone and Blackberry user interfaces. Provision to add custom WMI monitors. OpManager now supports 64-bit Operating System. File and folder monitoring for Windows devices. A new network
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