Dear Customers:

Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update.

A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city. All offices and schools in the region remained closed. ManageEngine’s Chennai office was closed yesterday, with the exception of our customer support staff who came in before the storm hit.

 Customer support has been spotty as communication links have been impacted. We have been rerouting calls to other locations around the world, and from landlines to mobile networks, but we still have a backlog of unanswered calls, a backlog that may have impacted some of you. We sincerely apologize for any inconvenience to your businesses.

The worst of the storm has passed (although it has left some damage). We expect to get ahead of the backlog over the next 24 hours and achieve normal response times soon. Our employees are OK. We thank you for your support and will keep you posted.

Gabriel