ServiceDesk Plus 9231 Released

Dear Users,

SDP 9231 has been released and can be downloaded from the URL below,

New features in 9231 :

SDF-64374: ServiceDesk Plus is now integrated with AD Manager Plus. Administrators can reset password, create, delete, unlock, enable, disable users in AD from Request details page of ServiceDesk Plus and thus efficiently manage their Active Directory in both the Applications. This feature can be configured under Admin >> ME Integrations >> AD Manager Plus. SDP-ADMP integration is compatible with ADMP build number 6500. Refer this link for more details on this feature.

After upgrading, users need to re-configure the ADMP details in order to display the ADMP actions.

SDF-62411: Option to notify Technicians on any action in which he/she is associated with, through SMS Gateway Provider. Earlier SMS could be sent as mails through Mobile service provider. Now, Technicians can be notified through SMS Gateway Providers like Click-a-tell, Bulk SMS and Site 24x7. This feature can be configured under Admin >> Organization Details >> SMS Notification Settings. Refer this link for more details on this feature.

SDF-61840: Configuring Organization Roles: Feature to create and associate organization roles to the users to enable the role based approval process in service requests. Once the organization roles are created and users are associated to it, the role based approval process can be configured from the service templates.This feature can be configured under Admin >> Organization Details >> Organizational roles. Refer this link for more details on this feature.

Behaviour changed in 9231:

Revamp on Header and Theme configuration: UI for Header section has been changed. Any theme configured earlier will not be retained. Users are requested to reconfigure the themes after upgrading.
Theme configuration for subsections has been removed. Users will not longer be able to customize the subsection colors. It is set to grey by default.
Custom logo size has been modified from the earlier (168*46 ) to (155 * 38). Logos which are greater or lesser than this size will be shrunk or expanded accordingly with the current size.
Support for Browser version IE8 and below will no more be supported.