Support?
Has anyone out there had any success whatsoever with support? I have been trying to resolve an issue and gotten no call backs, on chat they end after 60 seconds of "no response" Check out the time stamps - I got a whopping 60 seconds to respond to the tech before he closed the chat session?
Report for monitors and connected computers
I'm trying to get a report that lists all computers and then specifically the monitor make and serial number that is attached to them. Any ideas if this is possible?
Third Party Patches Missing
Hi Desktop Central Patch Team It looks like you're missing a few third party patches: 7Zip: http://www.7-zip.org/history.txt Notepad++ https://notepad-plus-plus.org/download/v6.8.7.html Team viewe r: https://www.teamviewer.com/en/download/changelog/windows/ Thanks
MDM/Containerization
We.ve had Desktop Central for about a year now. I'm just now using the MDM feature and was wondering does Desktop Central MDM support Containerization? Thanks....Jonathan
remote view multiple computer in single browser
HOW TO OPEN MULTIPLE REMOTE CONTROL ON SINGLE BROWSER IN MULTIPLE TAB?
Switching to 64bit
Hi, I see from the 9_SP2 readme that it states "Desktop Central is now available as 64-bit exe". Doesn't say much more than that. Can someone tell me how to a) see if I am running the 32bit or 64bit version of Desktop Central, b) if it's 32bit, how I upgrade it to 64bit? Cheers, Fernando
Auto Patch Deployment, Can Anyone Help?
What we want to know is if there is a good way to go about this...We have a "Test Group" created to scan, download and deploy all windows and third party apps. After about a week without any issues we would like to deploy those patches to the rest of our network. As of right now we are doing this by selecting all machines in "All Systems" and deselecting the patched machines.We then push the remaining updates out that way. I feel like there must be a more automated way to accomplish this. Can anyone
Changing password globally
Is there a way in desktop central to globally change all computer wireless password of a SSID when we change the password. So we do not have to do this manually. Any help would be great.
HP Computers Warranty Scan
Hello, I have a problem while deploying Desktop Central Professional. As I tried to find and scan all the HP computers in my AD, the system alert me that the system was not able to sync the information of the computers warranty for this brand. Had no problem with all other brands, but not particularly with HP models. Is there any problem with this model? Is it a restriction directly from HP? How can I resolve this issue? I will greatly appreciate your help, I would not like to deploy the warranty
Linux agent keeps going offline
Hi, In January I deployed the Linux agent to a small server I have running Fedora 23 Server (fully updated) - it went well and I thought nothing more of it. This week I upgraded DesktopCentral to 92002 but just before I noticed that the Linux server was showing as offline and had not been scanned/contacted since January. After upgrading to 92002 I attempted to fixed this by uninstalling the old agent using the instructions with the agent and the agent unregistered itself from DesktopCentral without
Patch Approval Status
Is there any possibility of adding a third option to status of patches - Testing under review - so that it is easier to test patches. At the moment I have automated jobs that roll out approved patches to a custom group of test workstations. I would also have a job to rollout approved patches to production but if I approved the patches to test they also get rolled out to production. I know I can push unapproved patches but then I lose track of what is in test as new patches arrive. If I could assign
Free % in "Hard Disk Space Detector"
It would be great if we can also see the Free % in the csv that is exported. Thank you. Saurabh
Manageengine Desktop Licence
i want to is it free for 25 computers. ????????
Patch Reporting - Scheduled for Compliance purposes.
Hey all, I tried to leave feedback on the link given in DC, but the website could not be found after hitting submit. In regards to patch management, having a scheduled, regular report drop into the department email helps not only keep us in compliance with our regulatory bodies, but is available for my backup should I not be around to take care of it. We need this report to maintain compliance and has become part of our procedure. The only thing I would like to request in addition is to have the
Software deployment problem
Hi. we are using Desktop Central MSP 91113 in our company We have faced a big problem with our network bandwidth When we set a pre deployment activities for example check for already installed software we have found that the agent first download the package and then check for pre deployment activities. This cause a lot of bandwidth usage for nothing. Another important problem with software deployment is when we have 1 configuration for install software that include more than 1 package we found that
Reconfigure your Patch Database Sync Schedule
During our patch database update last week, patch sync schedule might have stopped for a few of the users. If you find that your patch sync has stopped, please reconfigure your patch sync schedule to resume synchronization from Patch Mgmt --> Patch Database Settings For further queries, contact desktopcentral-support@manageengine.com Cheers, Ananth
Run Check Disk on a schedule
I was wondering is there an easy way to run a check disk on all pc. I would like to schedule at a check disk to run once a month on our pc. Can I have this command run in the background of a pc at scheduled times? I looked in the configuration and didnt see anything to schedule a command to run silently.
DC Agent Issues with Panasonic Tablets and Dock
We are having consistent issues after deploying the Desktop Central agent to some of our machines. We support public safety officials that use Panasonic FZ-G1 (mk1) ruggedized tablet devices. These users have docks in their vehicles and on their desks. When docking or undocking the tablet they are losing keyboard input. Restarting the machine resolves the issue, but we cannot accept this as a workaround. We have verified that removing the DC agent resolves the issue permanently as well. All
DC service pack download site says 92003 still points at build 92002
Hi, I downloaded and installed the latest service pack last week for DC which was build 92002, but yesterday I see the page https://www.manageengine.com/products/desktop-central/service-packs.html shows build 92003. However the links all appear to still point at 92002, the download file is the same as before (the Updater refuses to accept as well), and the read-me link only shows changes up to 92002. What is going on? I've had some strange things happen with 92002, such as all my Windows agents tray
Remote Control stopped working
I cannot remote to any Computer. Tested telnet (telnet ip port) all worked cleaned JAVA temp items RDP works Symantec Endpoint Protection, Been using this for years now and created exceptions I have updated to the latest Desktop Central do not know what to look for in the logs Please advise
Make a Configuration run continuously?
Hi, I have set up a configuration but it doesnt seem to run the way it should. Here is what I did. I went to Admin \ Custom group \ Create New \ "Dynamic" The I selected "Software name" - "not equal" - "7-Zip 15.14 (x64 edition)" So now I have a dynamic group set with all pc's that dont have 7zip. I checked and this does update itself. Then I create a configuration, then I select "Apply to Specific Target" and pick "Dynamic custom group" and pick my 7zip group I made above. When I deploy this it
Is there a way to do multiple file copies in a collection?
I have a process that requires two different file copies to two different file locations in one collection, but a collection only lets you set one destination for a file or group of files. So I'm looking to find out...is there a way to do two different sets of file copies in one collection? Since you're just checking a box, I'm guessing not.
Pop-Up window or Task Manager Notification for expired windows password?
We have some policies in play that normally block the expired password message for our domain users. Is there a way Desktop Central can display a notification to the end user telling them their password will expire in 'X' amount of days? If not can a Auto e-mail be sent? Thanks, Josh
Version Downloads
I just downloaded and installed DC on a test server so I could try it out for another company I work for. How come the version I downloaded from the 30 day trail link is version 92025 and the version I'm running in my other offices is still at 92002? The hotfix links only go up to 92004 and when I download that it looks to be just SP2 and the updater says "this version is not compaitble with your product"? Good news is the the remote control seems to be working again in the 92025 version:). Any
Configure DC Mobile App to connect to Remote DMZ Server?
Feature request. Allow Mobile App to connect via a Remote Office Server DMZ? Our Phone/Tablets do not touch internal networks.. And we do not allow VPN service on iOS/Android/ect. Thus the app is un-usable. Since we have a Remote Office DMZ Server already for Desktop Central & Field staff. If we could point the iOS app to that server.. It could prove useful. I've tested it with the standard 8383. HTTP: 8020, DSHTTP 8021, & DS HTTPS 8384. Thanks,
Yet another define target problem
After updating to Version 91122, in the "define target enhancement", I can't find any option to insert a comma separated list with computer targets. The previous version allowed to paste a list into the target field. Now I have to select those 100+ targets from a drop down list. Did I overlook something, or is this option really gone?
Desktop Central webpage not coming up - Apache crash error
Hi team, We came in today and desktop central MSP is not working. From the logs and event viewer, we can see that the apache server is not running and keeps crashing. dcserverhttpd.exe , faulting module: libhttpd.dll . How can we fix the issue? I can upload the logs if required.
Desktop Central Build 92004
We are running DC Build 92003 on Windows server 2008 R2 with MS SQL 2008 R2: I just download Build 92004. But when I try to apply it, I get this error: The ppm file that you have specified is not compatible with this product. I refreshed the download page and re-downloaded the build. I am still getting the error above. JMichelD
Old Office Updates Trying to patch when no longer installed
Is there a way to fix this? We have several users who upgraded from 2013 to 2016 office (or older versions, 2007, 2010), and for some reason desktop central doesn't recognize the office versions were updated and tries providing patching for both. The uninstalled one fails each week on several machines, making our weekly patch report look sloppy and I need to document each failed office patch for products that aren't even installed on the machines (even the error says "no product found", so why is
Java install failing
Recently I have been given the responsibility to handle all of the Java updates in our organization because the admin that was doing them in the past is no longer with us. I remember that he has had issues installing/updating Java with Desktop Central in the past but I don't know if he was ever able to resolve them. An issue I ran into was when trying to install a 32 bit version of Java (Java 8 u73) on a 64 bit Windows 7 machine the install/update would fail. This does not happen with the 32bit version
I cant change the Display Language
the options are shaded. thank you.
Turn off access to all WIndows update features
Would enabling the group policy "Turn off access all Windows update features" on our end point machines cause issues with Desktop central sending OS and 3rd party patches to them? We want to stop windows machines getting updates directly from Windows as they should be centrally managed by desktop central.
Detailed list of Disk Cleanup, and able to use it as a Configuration?
Is there a detailed list of descriptions of the Disk Cleanup items? I see "old chkdsk files", but is that a raw "*.chk" anywhere on the drive, or the checkbox option on cleanupmgr? Same goes for Service Pack Cleanup and Windows Update Cleanup. It isn't particularly clear what those do - is either a dism cleanup command? For that matter, does that simply invoke cleanupmgr, or does it run it's own thing? Many of the machines I support don't have cleanupmgr installed. Lastly, is there a way to use
Windows Vista security updates
I have 1 vista machines that both this months windows security updates patches and last month patches give an error Incorrect function. Has anyone else had issue with these updates on vista? Also not sure why 20290 MS16-035 Security Update for Microsoft .NET Framework 2.0 Service Pack 2 on Windows Vista Service Pack 2 and Windows Server 2008 Service Pack 2 (KB3135982) This patch is marked as not approved? I have it set to auto approve all patches.
Patch Mgmt - actual Adobe reader patches not working
Windows 7 64bit Enterprise edition installation (German Windows). Adobe Reader MUI XI installed. Last with DC patchable version was 11.0.12 -> 11.013 Version 11.0.14 (patch ID 303121) and also actual security update 11.0.15 (patch ID 303268) state "not applicable for this target" When I try to install the msp files from the repository manually, installation works fine. So it is not an issue with the installation files. I suggest a problem with the conditions set in DC for the patch installation.
Logon Failure. The target account name is incorrect
I am new to Desktop Central and in the process of adding computers. When adding some of them, I am getting the failure in the above subject line. This has happened on servers. I also get "the system cannot find the path specified" when adding WIN7 pcs. I have checked the firewall and turned it off and the systems are turned on. in the case of the subject line, I can RDP into the machine with the login credentials set in the Edit Credential button. But when trying to install the agent still resists.
Inventory scan issue after update 92002
I recently updated my version of desktop central and after that my server started to have issue with inventory scan. I start to scan the inventory the agent is showing that it is in progress but after some time i just get msg Failed to initiate scan task for PC. Scanning timed out. The weird thing is that path scanning work fine the problem is only with inventory scan. Before the update everything was working fine. Can you help?
Pending Reboot Status
Does anyone have a good suggestion on how to see all workstations/servers which have a pending reboot status? I'm not very good with the report builder, but is it possible to generate a report showing which machines need a reboot to finish installing updates? I'm sure this is already a view somewhere in here, but I can't find it.
reset software inventory and rescan computer
I have uninstalled some software that had different versions installed. Upon removal the software inventory still shows the older version even though it is removed. Is there a way to reset the software inventory and rescan the computer? I can remove the agent and reinstall to update and correct the inventory. That seems too cumbersome. Perhaps editing the database?
Computer Hardware report
Is there a report to list what hardware the computers have? I want to run a report to see all the desktop monitors on computer in a certain remote office. I found how to just see all monitor in a remote office but it does not list the computer name I want to see that report but with what computer has what monitor. Is there a such a report?
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