Support Request
More problems. Upon performing a scan of the entire system, the scan NEVER completes. It simply hangs at the scan screen after completely nearly all the scans and never shows that it is complete. Bryan Dent
Support Request
Bloated memory usage. It appears there is a serious memory leak within the application. Just doing simple things such as setting up scheduled patch configurations causes the java.exe runtime to exceed 207MB of memory usage. This is terrible as many large scale e-commerce applications don't even need this much memory and considering this is a simple website it's even worse. Bryan N. Dent
Patch Mgmt Page did not refresh
Dear All, I just install SP 5 build no up to 40500. Everything seem to be working ok for me. except on Patch Mgmt page did not refresh. I tried to push installed patch update to all clients. it is completly installed but client still in highly vulnerable. TIA Leap
Message on clients machine
I am configureing Desktop central on my computer, last step as me to install Desktop central agent on all other computer available on network, just wondering to know will this pop up a message on other computers or not.
Remote Desktop Connections fails.
I have tried everything to get this to connect. Put in ports into the firewall 6100 and 8021. I also even put my IE to LOW and turned off the firewall. When I try to connect it brings up the blue screen and then says "failed to connect"? Any suggestions would help. I am able to push things to this client. Thanks, Ed.
Remote Desktop Connection Problems.
I have tried everything to get this to connect. Put in ports into the firewall 6100 and 8021. I also even put my IE to LOW and turned off the firewall. When I try to connect it brings up the blue screen and then says "failed to connect"? Any suggestions would help. I am able to push things to this client. Thanks, Ed.
Agent problem
hi i have a problem wen install the agent in Windows XP, down de Windows XP firewall, and apply all steps in the support page (case 1,2,3 of the question N� 18)but i can�t install , Download Agent For Manual Installation but noting, this problem not ocurred in the pc�s wit windows 2000 help me
Support Request
when i try to install the client agent from the web server (desktop central) using SOM, i always take the same message "failed due to remote machine is down Liru
Service Pack 5 Released for Desktop Central
Service Pack 5 for Desktop Central Released Service Pack 5 for Desktop Central has been released. We take immense pleasure in announcing this, also we would like to thank our customers and evaluators who had contributed their valuable feedbacks and requirements for this release. Service Pack 5 Download | Read More Service Pack 5 has been released with the fixes for the issues which were reported in earlier builds along with additional features. Highlights of the release are 1. Support for Computers
Support Request (Cannot C AD or Network)
I have just installed the latest release of desktop central, And now I can no longer see the network or active directory. AD Screens all shoe Not available Network Browse Scree\Computer Serach screens are all blank. I have uninstalled and reinstalled software with no change
power management
I hope I am in the right place. My power options properties on my computer, windows xp home sp2, is telling me the ups service is currently stopped. Is this what it should be or is it an error? My computer restarts itself often and i was thinking this could be the reason?
Debian 64 bit Support
Sir, Can i use Application Manager for Monitoring Debian 64 bit OS and Mysql and Apache running on them. Please confirm.. Regards, Rajesh
Missing Reports from Free Version
I installed the product a while ago for evaluation and it has now lapsed into the free version. Most of the reports are no longer available. I'm only managing the IT support guys for now, and I was going to show a few of the reports to our director, but they are no onger available. I thought that most of the AD reports would be available. Is there something I need to do?
Support Request
We are having issues with updates being sent to the machines and run and after performing the update, the machine still reports that the update is missing. This has been tested several times and has failed every time. The update we are currently having an issue with is Patch ID: 90092 PatchName : WindowsXP-KB920872-x86-ENU.exe Is this normal to have all the problems we are having with this tool? It almost seems easier to just install the updates ourselves without the use of this tool. Bryan Dent
Support Request
New Install - Seems that after 3 hrs of the product being installed, the Patch Mgmt feature is now done !!! I have add config;sec policies;install software;desktopsharing;SoM .. Where is the patch mgmt ? I was under the impression this was included with my 200 seat user license nserafini
DST patch for Desktop Central
Daylight Savings Time changes in 2007 will affect Java applications in the United States. This leads to improper reporting of applications, which handles time related data. Updated Java Runtime Environments contain updated rules to report appropriate time with respect to the time zone. Existing US customers who are running build number lesser than 40404 are requested to patch the JRE. Please follow the instructions below to patch the JRE. 1. The Windows OS of the MEDC installed machine needs to be
Workstations are shown as down when they are actually up.
Why are workstations shown as down when they are actually up? I am unable to install agents on these workstations (even manually).
Support Request
I have install and 67 computers on my system still not working also there is a problems with some computers that are not on the system and still showing as a active computers Leonardo Solha
Support for DST and Non-Security patches included
ManageEngine Desktop Central supports Microsoft's DST (Daylight Saving Time) patch. It is made available through the hotfix available in the below given URL http://bonitas.adventnet.com/desktopcentral/22Feb2007/ManageEngine_Desktop_Central_4_0_0_SP-4_4.ppm Important : It has to be installed on Service Pack 4. Service Pack 4 is available in the website. Instructions to Apply Service Pack/HotFix 1. Shut down Desktop Central. 2. Execute the UpdateManager.bat, from <Desktop Central_Home>/bin directory.
Windows Vista Support?
Any ETA on next version of Desktop Central, which support Windows Vista?
Support Request
For many machines we are getting an error during the agent installation that says that getting WMI System Directory failed. This in turn causes the installation of the agent to completely fail. Please provide steps, fixes, or workarounds to help resolve this issue. Thanks. Bryan Dent
Support Request
Random Reboots ---- In the middle of the "Download In Progress" status for deploying patches, the DesktopCentralServer just reboots itself for no reason. This has happened at least 3-4 times today. We need resolution on this problem in order to continue use of the product. Bryan Dent
No Response
It has been nearly two weeks since I spoke to someone that was supposed to have an engineer call me to discuss a large amount of issues we are experiencing with your software. No one has bothered to call or send an E-mail to provide an update as to when this is going to take place. I would expect that by the end of the week if we do not have some closure on these issues we will be requesting a full refund for the money invested in this tool that does not seem to be helping us out at all right now.
64-bit Support
It appears that the latest release of desktop central still does not support 64-bit machines. When is this going to be supported. 64-bit machines are slowly being more widely used. Without this support soon, this tool will be useless within our organization. Bryan Dent
Desktop Central SP4 released
MEDC Service Pack 4 Released Service Pack 4 for Desktop Central has been released. We take this opportunity to thank our customers and evaluators who had contributed their valuable feedbacks and requirements for this release. Service Pack 4 Download | Read More SP4 has been released with all the fixes for the issues which were reported in earlier builds along with additional features essential for Desktop Management. Highlights of the release are # Multiple user login support in Desktop Central with
Quick tips to protect USB drive threats
Protect your Desktops from USB threats Quick tips to protect the USB drives through Registry Configuration through Desktop Central. Disable the USB drives from security HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UsbStor double-click Start, in the value data box, type 4 (in Hexa) To DIsable. Reference link : http://support.microsoft.com/kb/823732 Write protect the USB storage device HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\StorageDevicePolicies setting name 'WriteProtect' dword
Desktop Central Knowledge Base
ManageEngine Desktop Central (MEDC) Knowledge base page updated. Now you have the simplified and categorized KB page. Check your updated Knowledge Base here. Feel free to ask your additional technical queries to support@desktopcentral.com Regards MEDC Technical Support Team.
Need to remove a computer from the scope
Dear All, I've inadvertantly during a install of a machine, called the machine the wrong name, I finished, and Desktop Central automatically installed, I've correct the computer name to the correct one, but it is still showing within the scope, I would like to remove it from the list, as it keep showing me it is offline, etc, I know it is, it doesn't exsist anymore. Anyway to do this with ease? Regards Paul.
Configuration can not deployed and Patch Mgt Tab Disappears
I installed DeskTop Cent. in Windows XP and made all basic settings, my problem is when I make a configuration and click deploy , it takes long time and does not confirm , after that I find the configuration in draft mode when I try to click deploy again gives me the same result but the strange thing aftre that the Patch Management Tab disappears and also Proxy Settings , and Mail Settings icon in the Admin page. please help on this the customer uses Ternd Micro Office Scan Enterprise in his network
Need Features
We will be moving to Vista. Will you have that patch support soon? Thanks John Czarnecki
Logging into MEDC from IE7
Whenever I try to login to MEDC from IE7 it will kick me out and I have to login again. After the second login try I can actually get into MEDC but as soon as I try to go to any options IE: SOM page, it kicks me back out and I have to login again. It does this repeatedly. Thanks.
Removing users / pcs
Honest... Have searched the forum... Is there anyway to remove users / pcs that are no longer on the network? TIA
Can not install Windows patch
Dear All, I got some error during I installed window patch update. some patch installed but only two of them following could not install. NDP20-KB917283-X86.exe Failed Fatal error during installation. Today 09:15:19 AM NDP20-KB922770-X86.exe Failed Fatal error during installation. Today 09:15:22 AM anyone can help me Many thanks Leap
desktop management acrosse the internet
Is it possible to control remote desktop across a intenet conection or will it only working in an LAN enviroment?
Desktop Sharing Failed
When tryting to use desktop sharing in desktop central connected through the internet on port :8020 we receive the following error. Connection failed invalid socket. It looks like it is going to work but get this error just before remote desktop comes up.
Patch Management
We are running a demo of Desktop Central. We are trying to deploy patchs to client machines. The server appears to be running well and says it is sending the patchs to the clients, and then waiting in the ready to execute mode. We have rebooted the client but the status does not change. Also when looking at the client in the c:/desktop central/patchs folder we find the patch file in the folder but it is 0 kb. Please Help
Apache server in agent
Is there an apache server in the agent? Why one service is named about apache? Sorry for my bad english....!! :oops:
Failed RDP connection
I am using RDP to connect to remote computer. I also have a ping on that PC while trying to connect. As soon as I enter the my username and password and hit connect, the ping times out and the remote connection locks up and eventually shows a disconnect icon on the top right of the screen. Is there a solution to fix this.
New Build 4044 Updated
New Build Released for Desktop Central - Build Number 4044 A new build for ManageEngine Desktop Central with build number 4044 has been updated and ready for user downloads from site. Download the complete version (Desktop Central 4.0.3) New users can download the complete version of Desktop Central 4.0.3 For more details http://www.desktopcentral.com As usual, this build has all the fixes for the issues which were reported in earlier versions along with additional features. Important features included
Support Request
I have got a pc in my office and i need to connect to it when i am out. Kindly help me out as to how this can be done using this software. Vikas Uppin
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