Scheduled Restart Task Saves Wrong Computer Selection
We have about eight different servers (let's refer to them as serverA thru serverH) that each have a scheduled task for restarting; these restarts are staggered out about 5min each so they are not all restarting at the same time. The problem is, it constantly displays serverA in the TASK for serverF, even though we continually select serverF for that task. In our list of computers/servers in Desktop Central, the eight servers show up correctly (correct server name, correct IP, etc). We have tried
Reset admin settings
Hi, i have a problem. I have add multiple column "Feed Custom Data for Computer" and when it reload the page it produces this error: [ServletException in:/jsp/admin/feedCustomData.jsp] java.lang.IndexOutOfBoundsException: Index: 41, Size: 41' If I enter in the system as another account with administrator role all runs ok. There is a way to reset admin settings about columns visibility? Thanks
Vulnerable Systems that really aren't.
I have several systems on my network that consistently show up as either Vulnerable Systems or Highly Vulnerable Systems. When I investigate the missing patches they inevitably are patches that don't apply to the systems (Security Update for CAPICOM (KB931906) on a server that has no media software installed, for instance). How do I clean these up so the machines no longer show up as blue or red?
Installation failing on Windows 7 64 bits, but not on 32 bits.
I am evaluating Desktop Central and I have a 3rd party application I am testing the installation, it did install fine on a Windows 7 32bit SP1 workstation, but on others Windows 7 64bit SP1, I am getting the error below: “This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.” I have been looking at your KB and in Google and have not been able to find
Firefox Proxy Settings
I am using the Internet Explorer template for setting proxy settings. Is there a template available to set proxy setting for Mozilla Firefox? Thanks, Robert Adams
File in use
When deploying a software is there a way to know if the software is currently being used (file opened) at a workstation and notify the user to close the application before the deployment occurs?
Bug: Page listing, defaults, and select all
Tools > Wake on LAN > Wake Up Now I currently have 58 PCs added. When I go into Wake up now, it shows 1-10 of 58, even though the default is 25 per page. Selecting 25 does nothing and still only lists 10 per page. If I go back into Wake Up Now, and select 50, I get 50 per page. When clicking into Wake Up Now, I get 10 per page. I can do a select all by checking the box next to Name and it will select the 10 PCs listed. If I change the view to 50, 75, or anything higher per page, the select all
Add a pocket pc to Desktop Central devices
Hi, I want to add and monitorize a pocket pc but I haven't the correct Category/Type in DesktopCentral. The pocket PC is a Symbol Pocket PC 8800 with Windows Mobile. Could you help me? Best regards, Rita Azevedo
change local password on all computers
Dear all, I'm looking for a way to change the password on all computers of my organisation in one shot using DC. Is there a way to do it? Regards.
Add a pocket pc to the DesktopCentral
Hi, I want to add and monitorize a pocket pc but I haven't the Category/Type in DesktopCentral. The pocket PC is a Symbol Pocket PC and has the Windows Mobile. Could you help me? Best regards, Rita Azevedo
Installed Client Software
Hi, I want to create a report that can tell me if a certain piece of software is installed on a client machine. The issue is that it cannot use from Add / Remove Programs as the program has a generic name but lots of components. I want to report on a certain executable being on a folder on a machine. Is this possible? Thanks Paul
Drag Drop Remote Session Screen
Hi, On Desktop Central; I have a 2 monitors and i want to drag drop Remote Session screen to my second monitor. Im using active x It's not working, could you help ? Regards,
Wake on LAN tool in desktop central
It won't save more than 10 computers/targets when configuring a scheduled task for wake on lan. I can add more than 10, but once I submit the task, only 10 are saved. If I edit the task and add computers again, when selecting, I can select all again and it lists fine, but once submitted, only 10 are saved.
7.000sp2.246 minor annoyance
Today I decided to add an extra IP so my users laptops can connect to a public IP when out of the office. I thought it moist logical to do this in the DC server migration settings and simply put the original name and IP in the Server IP box and my public (firewall mapped) IP in the secondary IP box and push it out to all clients. Effectively migrating to and from the same server but advising clients that a second IP is available for when they cannot see the primary IP. It will not let me do this,
Prohibited software report update - shows old data
Once prohibited software has been removed from the computer, it still shows that software as being installed on the user's computer. For example; John-PC installs uTorrent.exe which is banned. We remove the software from John-PC, but when we load up the Systems with Prohibited Software tab within the Configure Prohibited Software option it still shows John-PC as having uTorren.exe installed. I have clicked the Refresh View and Generate Asset summary, but it still shows John-PC as having the prohibited
3rd Party SSL Woes
Build 70234 of DC. I'm able to enable HTTPS with the selfsigned certs and connect to via port 8383. Generated csr, submitted and received official cert (used 2048 in command line as we cannot get 1024 certs from InCommon setup). However, after copying the .key and cer, renaming cer to crt and re-starting server, I get no response from server at the previous 8383 port. I verified the service started and as far as I can tell all is OK. Did the same process for our OpManager install and the server
Configuration not working...
I have created the following configuration: Category: Drive Mapping Type: User Total Retry Count: 2 Target: Remote Office (Local Office) Excluded Items: None Disconnect all existing network drives: No Resource to be mapped: \\server\share$ The status always says "Ready to Execute." When looking at the Execution Status window, it does not list any computers--it only says: "For configuration deployed for Workgroup or Remote Office user(s), the targets will be shown only after getting status from client
Software Deployments and Global view
I would like to make a feature request. We have just installed the patch and have DesktopCentral integrated into ServiceDesk. It works well. I was showing the technicians how to use the software deployment and where they could see all the old jobs that had run (by selecting the Global radio button). When we went into one of the configurations, I realized that anyone can run that job using my elevated AD account that is in the job configuration. This would allow someone malicious to..let's say...install
Distribution server file locations.
Hi, I have been using desktop central 7 for almost a year acronn our LAN and am looking to expand to update machines across our WAN. Our remote sites have only 1 DC at each site! - therefore - I have added a remote site and downloaded the agent zip file. Then I have installed the remote distribution server on the DC. This appears to install directly to the C: drive without any options. My problem being there will not be enough space on the c: drive to sync all the updates!! - Could you please
Schedule restart "Reflect Custom Group Changes" don't work
Hello, we use "Custom groups" to deploy and restart our servers. When I add new computers to a "Cutom group" the system don't reflect this change to a schedule restart task. The option "Reflect Custom Group Changes" is on. When I manuell at the custom group again to the restart task all new system are visible. Same problem when we remove computers from a "custom group". No problem with a deploymenttask over "Automatic Patch Deployment". We use the latest public build: 70246 Hope you can fix this
Desktop Central Wins Editors' Best Awards from Windows IT Pro Magazine
The Results of the 2011 Windows IT Pro Editors' Best and Community Choice Awards have been announced. The 2011 Editors’ Best Awards are based on a product’s strategic importance to market, its competitive advantages, and its value to customers. I am pleased to share with you that ManageEngine Desktop Central has been chosen as Editors' Best (Silver Medal) in Best Patch Management Product category and Community Choice Silver Medal Winner in Best Deployment/Configuration Product category. More Details:
Windows Server 2008 Patches : KB2510581 (missing size) and KB2607712 (no patch)
Dear Forum, I would like to ask patches for Windows Server 2008 : 1. KB2510581 (different size) http://catalog.update.microsoft.com/v7/site/Search.aspx?q=kb2510581 2. KB2607712 (no patch availaible) http://catalog.update.microsoft.com/v7/site/Search.aspx?q=KB2607712 Thank you very much for support :)
Desktop Central - migration from MSP Center Lite
Ok, we had the MSP Center Lite solution since before. We upgraded to version 9 - that means MSP Center Plus. By this we lost patch management and more. With this in mind we now have Desktop Central as well. But my question is - how can i migrate the customer settings from MSP Center to Desktop Central. As of what I've heard they should be able to run over the same agent, but how do I do the migration of customer data?
free version of desktop central for server 2008?
just curious... i noticed the free version is for 2000/2003. will there be a version for 2008 anytime soon?
Desktop Central Agent
Hi Desktop Central agent installed on desktop which is in the workgroup, when we right click on taskbar icon and say send request to helpdesk, its not showing the from email address. the desktop is configured with pop email but agent not picking up the from email address. how we can get that in place so that we can avoid typing from address everytime. Thanks in advance Lorance
Trigger reports
Hi DC team, here I come with an other idea (while using DC, I see a lot of small improvements that would be nice to implement so I just share them for you to decide). Currently, we are able to create custom reports and schedule any report being allowed to send them via an email with an attachment. This is nice but by experience, I noticed that the more emails we receive, the less we pay attention to them. If I receive reports from DC everyday I will pay a lot less attention them than if I just receive
Agent Auto Deletion
Some products have a facility that will auto delete agents from the central server after X amount of days in order to keep the DB clean from stale entries (example: Symantec Endpoint Protection). In case that the agent re-connects back after it has been deleted, it is added again to the DB as a new entry Regards, Admin
Schedule Inventory Scan - Save changes's button couldn't be clicked
Dear Forum, When i use Schedule Inventory Scan menu to make schedule, I've experience the save changes's button couldn't be clicked. I've compare Schedule Inventory Scan menu with Schedule Vulnerable Update menu, the save changes's button in Schedule Vulnerable Update menu could be clicked normally. I'm also attach screenshot of Schedule Inventory Scan menu. Thanks & Regards
USB hard disk in inventory list
I recentky attached a 2 TB USB hard disk to one of the PC under Desktop central management. I cannot find it's information under the inventory, computer, Hardware list. U run scan process on that PC, and I cannot find it update in the hardware list. Any suggestion? Raphael
Feed Custom Data for Computer in Desktop Central
Hi there, I have successfully imported a csv file with custom information for our computers into desktop central. However the only issue I'm having is that there are fields I want to change that I don't seem to be able to do. For example - the Primary Owner field. I want to set this to which branch, department, or job-site the computer is associated to. How would I go about doing that? Also - I primarily started looking into this only because Desktop Central can't seem truncate the product number
Can we see the disk space information in inventory tab with attached USB hard disk
Recently I attached a 2TB USB hard disk to one of the PC, and it will be always ON. After I run scan on that PC. I cannot find the attacched USB disk information under the PC's inverntory on Hardware tab. I wonder, is the current build 70246 support to display attached USB hard disk?
[ERROR] InstallEXEFile : Failed to set the CurrentDirectory
Hello, I am getting an error when trying to deploy software from a network share. The share has the "Everyone" permission, so the agents can Read, Execute and list files in the directory/share. I have also verified (using Start->Run) that the command line arguments I entered in to the Configuration can be successfully executed from a machine running the desktop central agent. What have I missed? The error occurs when the agent attempts to ChangeDirectory, this error causes the installation to fail.
Server in Inventory and SOM as failed install of agent
I am showing multiple servers that have successfully installed the DC Agent, and are showing in the inventory and seem to be working properly, but at the same time, they show under the scope of management under the Installation Failed. If I remove them from the Installation Failed list, they are removed from the Inventory and I have not been able to add them back in (even after reinstallation of the DC Agent). Attached image shows how the server is showing up as having failed the agent install,
A few questions regarding WAN Agents
Hi there, We've been using DC now for about a year, but I keep running into an issue with our WAN agents. Information about our network might help... We are a construction company. Our network is a bit of a piece meal of technology at the moment, the IT department is only about 4 or 5 years old, and in that time there has been some major rapid growth of the company as it acquires other companies and expands. We are across 8 Any computer system that is within our VLAN or is at a remote branch that
Personal Wallpapers and Computer Name Change
Hi, I applied a configuration under the Display option to change the my computer name to the computer name. This applied but it also wiped out the personal wallpapers on each client. I didn't set a wallpaper and want to allow them to keep their personal wallpaper yet change the my computer name. Is there a way to do this? Thanks!
Service Pack for Desktop Central MSP
Hi, From where can we download the latest service pack for DesktopCentral MSP? The website does not seems to be updates with the latest service pack. Thanks, JZ
Inventory not updated correctly
Greetings, Not sure if this is a known issue, or if a ticket should be opened but here's the issue: For many software items, the DCentral inventory is not 'updated' correctly for many software packages that are patched or upgraded. These packages do not have duplicate entries in add/remove programs, or in the registry hive section where it seems DCentral pulls much of its software inventory info from: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall Software such as Adobe
Forgot Admin Account Password
Hello, It was password reset day a couple days ago so I changed all the admin passwords and forgot the local admin account password for DC. Is there a way I can reset it or change it? I read somewhere you can through the command line but I don't know how. Any assistance would be greatly appreciated. Thanks, Ryan
dcconfig.exe application error
I have one workstation giving a dcconfig.exe error. The following is the windows event log entry. Event ID:1000 Faulting application dcconfig.exe, version 0.0.0.0, faulting module dcconfig.exe, version 0.0.0.0, fault address 0x00065150. We are using the following version Product Name: ManageEngine Desktop Central 7 Product Version: 7.0.0 Build Number: 70242 Agent Version: 7.2.41 Distribution Server Version: 7.2.24 Any help would be appreciated
Schedule Shutdown with failed status
Dear Forum, I'm having problem with Schedule Shutdown, i have been monitoring this situation since upgrading from version 7.2.34 to version 7.2.39 (21/09/2011). Using version 7.2.34 the schedule shutdown running smoothly, after upgrading to version 7.2.39 the schedule shutdown is failed in the same day for almost all agents with remarks "Connection refused: connect" or "Agent is not reachabable". After restarting the Desktop Central server the schedule shutdown running smoothly, but i'm having this
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