problem with .111 build
problem with .111 build is you CANNOT manually update, just returns you to same screen. so auto updates APPEAR to work but no way to follow process like before to verify. also mentioned here https://forums.manageengine.com/topic/patch-sync-failed-5-8-2017
Patch Sync Failed!
Patch Sync Failed! Your Patch Database is not up-to date. To synchronize your Patch Database, contact support with server logs. this is from 2 systems in 2 different states, seems to fail on Syncing security updates section CORRECTION it immediately fails when it gets to checking for new updates both systems in both states do this last vulnerability update was 8-4-2017
Inconsistent in License Key for Software Excel 2010
Hi Support, We already been informed that license key for Microsoft Products are encrypted into only the last key provided in the system. But we encountered another problem with Microsoft 2010 product, take example Excel 2010. The license key provided by Desktop Central Agent in the SDP system are various with complete license key and also partial one (encrypted). Screenshot attached. Please help us which is the correct one, and how to make them uniform. Please respond to us ASAP as this is affecting
Join our NYC User Conference this September 12th and 13th!
Hi Folks, This two-day event focuses on sessions to help you get the most out of your ManageEngine software, dive deep into our various products, and learn about feature updates, best practices, trends, and integrations. But in addition to that, we'll also have plenty of time for one-on-one sessions with industry and product experts, networking, and much more. Register now. We'll give you a sneak peak of new products and features, and even look at our roadmaps for the future. On top of it all,
report on Agent install
I need a report or a way to view which machines in the domain do not have the manage engine agent installed on them. is there an easy way to find this out ?
Please provide a way to be notified about udpates and hotfixes
Hi I asked it already before and I'm going to do it again here because it's quite important for me, and undoubtedly other customers too, that I have a way to be efficiently notified about new updates for Desktop Central. Neither the software, neither by mail, neither by any other way we can be notified about new releases, which sometimes contain important security updates too. I'd rather not want a newsletter subscription as a solution, which will only increase the amount of unwanted mail in my mailbox.
dcagenttrayicon.exe has stopped responding
This has happened to a few of our users and we can not determine the cause. Agent version 9.2.112.W DC build 92113 It does not appear to be network-related. The agent troubleshooter does not show any errors, but does advise adding the agent to antivirus exception lists. However, I have not seen any warnings from our antivirus software when the agent crashes. I have run SFC to check the faulting module "ntdll.dll" but it passed the integrity check. This error appears in the event viewer: Faulting
After logging in, just a blank page
First, I'm unsure what version I'm using. I know it's 10 - but I don't know the exact version #. The problem I have: After I log in, the webpage is just blank and leaves me at the URL: http://localhost:8020/upgradeLicense.do?actionToCall=loadDetails&showInline=true Not much I can do here. Just a blank page. I've logged in using IE, Chrome, Firefox. Cleared my cache. Even downloaded Opera and tried that. Nothing but a big blank page. Any suggestions on what I can do here, aside from uninstalling/re-installing?
Desktop Central MSP Public FQDN no NAT Local DNS Pointer
Do I have to use a NAT on my firewall for Desktop Central MSP. I have ServiceDesk Plus MSP setup on the same server as my Desktop Central MSP " Just Setup Testing". I have a Public FQDM for both and both are setup on the public DNS. SDP.mydomain.net DTC.mydomain.net. I have setup my local DNS to point SDP & DTC to local server address " 192.#.#.#". From a public computer, I can access SDP using Http://SDP.mydomain.net:8070 and everything works great.. But from the same public computer if I use Http://DTC.mydomain.net:8040 I
Every uninstall fails but uninstalls?
Hi, We have just moved our DTC server and reinstalled from scratch with a fresh database and everything seems to working fine apart from uninstalling packages. Everything i push out to install installs fine which is great. The problem is whenever i run an uninstall on a package i installed through DTC it starts the process and then ends up with retry in progress. When i check the machine i have asked to uninstall the package from the application is not listed in the add remove programs. Some of the
Wake on LAN
How can I go about properly using the wake on LAN feature in desktop central? I have enabled wake on magic packet in my NIC properties on my PC and also enabled it in the BIOS of my test machine. When I go to wake a PC from a powered off state via Desktop Central it does nothing. Am I missing something here? Thanks
Blank page after logging in
I'm using Desktop Central Server 10 - but I don't know what service pack or update I'm on. On the login screen, it just says a new hot fix is available to build 10.0.111. When I log in, I just get a blank page. It takes me to this URL: http://localhost:8020/upgradeLicense.do?actionToCall=loadDetails&showInline=true Nothing to see though. Just a big ol' white screen, totally blank. Does any know how to fix this? I need to get into this software so I can do some work and start working on migrating
Changing IP Address Central Server
I tried migrating my new installation of DC to a new server, but failed horribly and had to start over. Now I have about 20 clients that are pointing to the old server. I successfully changed one by running the script here: https://www.manageengine.com/products/desktop-central/desktop_agent_change_ip.html and following the example. I'm trying to run it through Task Scheduler, but the windows script is not running the VBS. I have it copying the script file then executing it locally. I tried
Slow overall performance in Desktop Central
Hi, We have an in house Desktop Central server and lately I've noticed significant decrease in performance there is a delay accessing pretty much any of the tabs in the console. Is there a way to improve speed in DC with MSSQL 2012 db? We have about 500 managed computers and use DC for pretty much everything. The box itself has plenty of resources Has anyone seen anything like this? any ideas?
Desktop Central service wont start
Hi I have just installed Desktop central 10 on server 2012 r2 and everything was working fine after install. I have now changed the database to sql via the script in the bin folder which completed all ok. I now have the issue where the service just wont start. I keep getting the prompt that the service has stopped. Not sure why this, I have attached all the log files and would be grateful if someone could lend me a hand. Many Thanks Liam
.101 to .111 not compatible with my network
Before hand had no issue upgrading to latest now I can't because of error that "This build 10.0.111 is currently not compatible with your network. Click here to upgrade to latest compatible build. "Click Here" link point me to 10.0.0.93... in what kind of logic I should be upgrading 10.0.101 to 10.0.93... I though this check was fixed after reading couple old posts.. why is this happening still?
Minor Tweak Suggestion To System Tray Menu
So this is a suggestion that is very minor, nothing critical, it's just to address an annoyance. So in my company's environment, when we go to open up Desktop Central we go to the system tray area, right click the DC icon and choose the open web console option. It's great. Except that stop service is immediately above this. There have been a few instances where someone, myself included, has accidentally hit the stop service option. It's not a huge deal, you just start the service back up hooray,
User Administration - Member Server access
I'm looking to segregate workstations & member servers within the console. I would like our Help Desk to install/uninstall software from workstations but not member servers. Or limit the restart/shutdown function or any other tools to workstations only. Can I achieve this now or is it on the road map?
Desktop Central Server Patches on error
Hi Have for some time problems to install new patches on my desktop central server. Have over 2 years no problems with version 9. Switching to version was a problem because the database migration was not possible. At some point, I decided to reinstall the server completely. Fortunately, is only a small network. Also a multiple new installation brought nothing. If an patch is available the installation stop with error. Win2008 R2 server V: 10.0.89 to 10.0.93 Is there an uninstaller available or are
Desktop Central server updater won't run - black command window flashes quickly
Currently running DC version 10.0.93 on virtualized VMWare server running Windows 2012R2. Have been routinely applying update patches thru use of the UpdateManager in the bin folder. Went to do the latest update and nothing happens when I run UpdateManager, either by double clicking or by right clicking and "Run as Administrator" or by opening a command box and typing in UpdateManager. If I run it by double clicking or right-click-RunAsAdministstrator then I get a quick flash of the command window
User Administration
When creating new users for administration they are unable to log in. Authentication type is domain but for some reason newly created users are showing up with authentication type DOMAIN vs. domain. Not sure that has any bearing on authentication or not. All other domain users can authenticate just fine. See attached.
Free Webinar : Deliver better IT services with ServiceNow & Desktop Central integration!
Perform more than just handling tickets on ServiceNow! Join us for a free webinar to learn how to get started with Desktop Central's new ServiceNow add-on. Date & Time: July 27th at 11:00am EDT Seats are limited, Register now: https://goo.gl/TiW2cz Better Help Desk software, Better business, a happier you!
Free Seminar Series - End Point Management
Join us for our free seminars in the Bay Area, Los Angeles, and Dallas this July! These seminars will focus on enterprise mobility and endpoint management and help you learn how to adapt to a dynamic, mobile workforce and increase productivity with the latest mobile, server, and desktop management trends and techniques. We'll also talk about integrating with ServiceDesk Plus, patch management, OS and software deployment, asset management, remote control, and more (and have plenty of food and drinks
Remote Site Agent get Uninstalled by USBConfigurationAction
Hi all, As of a few days ago my remote site Agent installed on several PC and Server is getting automatically uninstalled, this is only happening on one remote site of 3. This remote site is not part of the same domain the desktop Central server is located on. Its been working fine for the past 2 years, installation of the agent is done using the downloaded file zip package. Below is the log out that show up on all system within the remote office group; Any one has seen this before [ 2017-06-26
DC automatically uninstalling Agent on remote office group
Hi all, Thew following issue just starting happening with one of our remote sites, the site is on a different domain that the DC server is and agent installation is done via the zip download package. Its been working without issues for the past 2 year. Our issue is that for some unknown reason the Agent is getting automatically uninstall by DC server, below is the log that appears across all server and pc within this remote office group; I have reinstall the agent and then few hours later the DC
Failed Patch Deployment
I have a question. I have a computer tagged as Highly Vulnerable that has 1 failed patch to deploy. Is there a way to ignore that patch for that single computer and not globally so when I click on "highly vulnerable", that computer will not show up.
Mobile Device Manager Plus - Free Training
Join us on 13th July 2017 and 20th July 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 13th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on July 20th: App Management and Device Security: Silent installation
MSP integration SDP/DC - Unable to fetch software. DC server version could be incompatible.
Hi When I try to Sync with Desktop Central from SD. I got this error text: "Error while fetching software Unable to fetch software. DC server version could be incompatible." ServiceDesk serverout01.txt - log [SYSERR]|[INFO]|[222]|: org.xml.sax.SAXParseException; Premature end of file.| No errors from DC side. DC version: Build Version:10.0.93 SD version: 9.2 Build 9210
License Renewal
My license expires in a couple days. The expiration notice says to contact sales@manageengine.com, but I'd like to know if I can simply go to the online store and purchase a new license there.
Use Desktop Central in less than ideal small network
Hi, I have a small company network and am looking for software to help manage it and our remote offices. We tried Spiceworks, we've had at least two previous trials of Desktop Central and now it's my turn. I really like the product but I'm having the very devil of a time getting it to work under our circumstances. Here's are the challenges, I would like someone to tell me if any of them are showstoppers so I don't waste any more time: We don't have AD in the office. We do have people signing in
Launch Program on Startup
Can anyone tell me how to make a configuration that launches a specified program to run at every logon/startup of the PC that it is on? Thanks
Delete user admin
sorry, When I try to delete a user, I deleted the user admin. It was a screen refresh problem. I push to delete de user, but it did not work... I try again, and delete two users... ( user and admin ). I recreate again the user admin, but the user was created without administrator privileges .. I have opened ticket in suport but I need to fix it urgently because i need to create two new users... Can yo help me ?? thanks in advance.
Windows 10 creators update & Agent problem
Hi, I compared to this problem today. When i update my system to Windows 10 Creators. My Agent is disable. Then, i looked Windows Control Panel, i saw "agent downloeded pc". But, this is not run. This PC is see RED (Disable&close) in Desktop Center Manager. I try another computers about this problem. Same problem about it. Is there a mismatch about Agent (Windows 10 Creators Update).? Thanks for your interest. Best regards. Tahir
Service desk plus and desktop central integration licensing
Hi, We have a 1 technician and 850 asset license with desktop central. We would be buying 21 technicians with service desk plus. Can these technicians manage features in desktop central, or would desktop central also need 21 technicians? Thanks
Add Custom data for computers - export facility as well as import?
HI DC Admins, Is there an option to export custom data for "Adding custom data for computers" to CSV within the Admin / Inventory menu? Ive seen the import ability which i have used but my problem is now that i have inherited another 1000 users and want to export my original list, add the new users in this format & then re import? Thanks in advance. Rich
number of the latest version available? service pack
Hello is there a page or a link to know the latest DC's version available ? i saw the following page but it"s about 10.0.85 and now i am on the 10.0.106 https://www.manageengine.com/products/desktop-central/service-packs.html maybe you could add in the dc forum as it is present for the servicedesk forum regards Cyril COHU
idle time before logoff
where to add more idle time before desktop central logs you off
Problem Installing Hotfix - Process stalls when selecting "Browse"
Hi all, Is anyone else having an issue where the process of installing the latest hotfix stops completely (screen disappears) when "Browse" is selected to find the hotfix file? I have searched the internet and cannot seem to find an answer. Either I am the first or I just haven't searched hard enough. Thanks!
Difference between Desktop central 9 and 10 ?
Hello team Can you tell me how is it difference? any reason to upgrade? appreciate your answer. Thank you Roy
Citrix Xenapp
Hello, Is desktop central fully Citrix Xenapp compliant? Features like software metering per user, patching, license management (software scans), etc. Thanks
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