Thew following issue just starting happening with one of our remote sites, the site is on a different domain that the DC server is and agent installation is done via the zip download package. Its been working without issues for the past 2 year.

Our issue is that for some unknown reason the Agent is getting automatically uninstall by DC server, below is the log that appears across all server and pc within this remote office group; I have reinstall the agent and then few hours later the DC uninstalls it

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] Shutdown Progress status ::: 0

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] USBConfigurationAction : Going to apply the Refresh USB Configuration Action 

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] ProhibitedSoftwareUninstallation : Going to uninstall the configured prohibited software ... 

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] execute : Current Working Directory : C:\Program Files (x86)\DesktopCentral_Agent 

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] execute : Executing Application Source : bin\dcuninstallsw.exe 

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] execute : Set Working Directory : C:\Program Files (x86)\DesktopCentral_Agent\ 

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] execute : Process successfully created for application bin\dcuninstallsw.exe 

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] Message : The operation completed successfully.  

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] execute : Remarks from the CreateProcess is The operation completed successfully.  for the executable bin\dcuninstallsw.exe 

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] ProhibitedSoftwareUninstallation : Successfully called dcuninstallsw.exe. Remarks : The operation completed successfully. 

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] [ProcessUSBAction] : After Formation of command "C:\Program Files (x86)\DesktopCentral_Agent\bin\dcusbsummary.exe" -s ET_SUM 

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] execute : Current Working Directory : C:\Program Files (x86)\DesktopCentral_Agent 

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] execute : Executing Application Source : "C:\Program Files (x86)\DesktopCentral_Agent\bin\dcusbsummary.exe" -s ET_SUM 

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] execute : Set Working Directory : C:\Program Files (x86)\DesktopCentral_Agent\ 

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] execute : Process successfully created for application "C:\Program Files (x86)\DesktopCentral_Agent\bin\dcusbsummary.exe" -s ET_SUM 

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] Message : The operation completed successfully.  

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] execute : Remarks from the CreateProcess is The operation completed successfully.  for the executable "C:\Program Files (x86)\DesktopCentral_Agent\bin\dcusbsummary.exe" -s ET_SUM 

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [ERROR] [ExecuteUSBEventAction] : Successfully Executed[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] Main : Error reading from registry for custom refresh.

[ 2017-06-26 11:59:34:411 ] [ 25588 ] [INFO] ------------------------------------------------------------------------------------------------------------------------- 

Log close time: 2017-06-26 11:59:34:411

 

Thanks

Pablo