No response on Ticket #5361800
Hi, a month ago I opened ticket #5361800 because of a problem with the german translation but still there is no response and I've to redo the fix after every hotfix we apply to our DC instance.
Upgrade your Desktop Central server for continued management of Apple devices!
With just a few days to go for Apple's release of their latest iOS 13 (releasing on September 19th) and macOS 10.15 Catalina operating systems, there's plenty of productivity as well as security driven features to explore. However, it is required to upgrade your Desktop Central server preceding the public release to ensure you can continue managing your Apple devices without any hassles. If your build number is below 10.0.413, click here. If your build number is between 10.0.421 and 10.0.432, click
Migrate Desktop Central Database to AWS Aurora or RDS Native postgresql
Is it possible to migrate the DC Database to Aurora with postgresql compatibility or to RDS native pgsql? I only see an option for MSSQL in the migration wizard. Thanks!
Desktop Central Agent OS Deployment
Do we need to do any special steps prior to creating and pushing an image for the Desktop Central agent if we use the Desktop Central OS Deployment tool? Or do we need to deploy the agent after?
Rename the Desktop Central database during migration to MSSQL
Hello Support. According to this procedure (https://www.manageengine.com/products/desktop-central/using-mssql-database-how-to.html). Is it possible to migrate the Desktop Central database to MSSQL using the database name other than "desktopcentral"? We need to migrate the Desktop Central database with a custom name. Regards. Rafael Vega.
High Disk Space Usage - Agent Logs
Hi All, I've been looking at disk usage by the ManageEngine agent, and found the log directory is between 300 and 700MB on most of my machines. Is there a way to clean these logs up? Thanks!
OS deployment with bitlocker encryption
Hi, We have a use case to take an OS image from a system. Once the image is taken , it is pushed to the machines and then bitlocker has to be enabled for 'C' partition.
Dev environment
Is there a dev enviroment that i can test the latest upgrade - last time it was upgraded we was down for 4 days?
When Desktop central will support update the drivers for any laptop or server
When Desktop central will support update the drivers for any laptop or server
Changing default email message for reports
Good Afternoon, When I run an automated report and have it sent, the email everyone receives has text elements that we do not need, such as: Regards, Desktop Central Team. How would I go about changing/removing parts of the automated report email template? Thanks In Advance, Garrett
Desktop Central - Service won't start
Hi, I have noticed that my Desktop Central service is unable to start since 16th July. So not sure what is going wrong here. Could you please help me to figure out this issue? Thanks, Marco
Agent upgrade from 10.0.387W to 10.0.411W failing
Hello, I upgraded my MeDC server to 10.0.411 this morning (from build 387). And this time, agent upgrade is not working. And even worse, I cannot uninstall the agent from MeDC server (to manually upgrade). Communication between agent and server seems OK. And strangely enough even the MeDC server itself cannot upgrade its own agent. Translation of the error is "Connection closed. Unexpected error" The only way I have found to upgrade is to manually uninstall the agent (directly from the computer,
System Manager > Command Prompt typeface on Macs
I'm using a Mac with the latest version of Chrome, and when I use System Manager > Command prompt to get to the command prompt of a Windows endpoint, the font it uses is a non-monospaced serif font. Chrome on Windows displays using a monospaced sans-serif font which is much easier to read, and output lines up much better. It'd be really nice if this font could be used on Macs as well :) Many thanks, TK
Ability to use find/search from the web browser with build 10.0.396
Hello, After installing build 10.0.396, my ability to use the embedded find/search function (ctrl+f) from a web browser with ManageEngine has ceased functioning (latest versions of IE11, Chrome and Firefox). For example, searching for a computer name or user under Inventory will only display results if they are visible on the scrolling window. It seems as if I can now only use the built-in search function from ManageEngine(magnifying glass icon that offers search capability within the columns) Furthermore,
Delete a computer from database
Here is my situation: I have a computer named AppTest1. I use it to test configurations on. Every couple of weeks I reimage the computer using our imaging software. Part of the imaging process installs the Desktop Cetral Agent on the computer. Once the computer comes up, Desktop Central begins to deploy every configuration to the machine. So now I don't have a clean machine. This is not what I want. My question is, is there a way to remove a computer from the Desktop Central database? The
LDAP over SSL
Does Desktop Central support LDAP over SSL?
Customer support chat button missing from console
Customer support chat button missing from console today customer support isn't picking up the phone either, 30+ mins on hold Whats going on?
OS Deployment
Can I upgrade OS with Desktop Central? In place upgrade of Windows 7 to Windows 10?
Adding Domain
When creating a domain, can I use a regular user instead of a domain admin account, will this create an issue with installation of agents?
Firefox and 10.0.394: inventory - upper left bar/links don't work
After upgrading from 340 to 394 clicking e.g. "computers" in the inventory tab doesn't work. Internet explorer works as expected. Additional question: With IE it's easy to change the column width, e.g. in the inventory/computers view. This is not offered with Firefox. Is there a way to adapt the column width in firefox?
Distribution Server Stopped After last upgrade
After last Desktop Central Upgrade (10.0.394) my distribution servers are in stopped status. Services are running in every distribution server. We restart the service and the distribution started again but stopped again after few minutes or seconds. The event viewer shows a dcreplication.exe fail.
Desktop Central build version
Hi, I have DC version installed 10.0.394. When I click on build version it says me that Desktop Central is up-to-date. But when I go to this link https://www.manageengine.com/products/desktop-central/service-packs1.html - it says that the latest version is 10.0.395. The question is why my server says that it is up to date if it is not?
Weird bug in latest version (10.0.395)
Just updated to the latest version as above and most things seem to be working fine and look ok. I am hitting a strange bug that seems to occur across all browsers and on different machines. Basically - If you search for a computer name using the main search button (greenbox spyglass icon) and type in a machine name and select computer name it will show you the result. Then click on the computer name and it takes you that computers inventory. If you then click on the search button again and type
OS Deployment
Hello, Currently, I am in charge of automating a Windows upgrade from Windows 7 to Windows 10 and the company utilizes ME Desktop Central. I have attempted to utilize the OS deployment option and created a base image of one of the computers on the network, but I am having some trouble. After attempting to create an image, the main hard drive has "shrunk" in terms of total capacity. The SSD installed on the machine has a total space of 256GB, but when I access the file system on the machine it states
Desktop Central License Association to Computers
I am trying to associate licenses to a specific software with no success. The amount of licenses is correct and I have filled in all the other information and added the license file. When I click to associate to machines nothing shows. Not sure If am doing wrong but the summary page doesn't show the license as used.
How can I disable offline files (Sync Center or mobsync.exe)?
I have an AD domain, and I want to disable offline files (Sync Center in Windows 10 or mobsync.exe in Windows 7) on all my end user's desktops. How do I accomplish this in DesktopCentral?
Desktop Central (high cpu usage on Server 2012)
Hello, I am testing Desktop Central on a small group of machines on a local Workgroup. I have installed a fresh copy of Windows Server 2012 on my ESXi server. Upon installing Desktop Central, my CPU usage spikes to 80-90%. The process taking up most of it is postgresql. I can't seem to figure out why this is as this doesn't happen on a local machine. This is a simple test installation, nothing else on the server. Any advice is appreciated
Fetching Mac address and serial number of mobile device in MDM
Hello What are the variables to fetch Serial number and Mac Address of the Mobile devices in MDM? Thanks Hassan Al-Kas Dynacare
Server is automatically rebooting
One of my servers is logging everyone out and rebooting. There is no option to postpone. It is part of my Dynamic Group server test group, but that group is set to "Deploy during business hours(Do not reboot)". Why would the server be ignoring the deployment policy and forcing a reboot? Custom Group Group Name : Test Servers Created Time : May 7, 2019 11:51 AM Group Type : Computers Last Modified Time : May 7, 2019 11:51 AM Selected Domain : MyDomain Members Count : 3 Task Details Task Name
Alerting on Server Start up Failure
Does anyone know where the alerts for "Desktop Central Server Start up Failure" come from or are set? At the moment we have one old employee getting the alert and one who isn't an admin getting it. I checked in Admin - Server settings and the notifications settings point to an admin directly. So i am guessing there is another alerting feature that isn't dynamic since it's going to an old employee long gone. Header info doesnt have much to go one but are there other suggestions? Remote Server returned
Differences between Desktop Central and Desktop Central MSP
Hi, What is the main difference between Desktop Central and Desktop Central MSP? Is there any differences in functionality? Thanks.
An Important fix for Credential usage in Configuration & OS Deployment is now available
Is there a written release on this fix? This banner is all over my Desktop Central. What's the issue and what is it fixing? I need to put in a request in order to justify the upgrade.
Linux agent - README file
Hi, when you unpack the Linux agent installer there's a LINUX_README.html file, but if you're working via a terminal this is very difficult to read. I think it would be an improvement if the readme was a simple text file, so that you didn't need a graphical interface to view it. Thanks!
End of Support for MAC OS 10.6 - Snow Leapord
Hi Everyone, As you might all know Apple has stopped supporting MAC OS 10.6 - Snow Leapord by 2014 itself and did not provide any security patches after that. However, we still continued supporting them from Desktop Central till date to make use of other functionalities apart from patch. We started working on a Agent revamp with New technology in place of all agents and to support this new technology on MAC OS 10.6 - Snow Leapord we are having failures on them. So, we decided to stop supporting
Disable/postpone agent upgrade?
I'm looking at drafting a rollback policy for the event that a desktop central server version upgrade goes wrong (this has never happened, but I like to be paranoid) A potential problem is that as soon as the server is upgraded, it will automatically start upgrading agent versions (I have had a problem in the past where there was a bug in the agent upgrade process - support gave me a fix right away so it wasn't a big deal, but I did need to deploy it via other means) and I am concerned that if I
OS Deployment Licensing
I inherited Desktop Central and was wondering how OS Deployment licensing worked. I see I have the following licensed: OS Deployment - Add on Number of Server Machines : 1 Deployed Server Machines : 0 Number of Workstation Machines : 4 Deployed Workstation Machines : 0 Does that mean I can deploy only one Server and one Workstation or does it mean I can only deploy one server and 4 workstations at a time? Looking to better automate and standardize our workstation deployments for
Custom Groups not showing up in Announcements
I have created several Dynamic Groups but when I try to use them in the Notifications area, they aren't an option. Static ones appear but no Dynamic ones. How can I get this to work? Thanks, Frank
Display real name of users + search for usernames
At the moment, desktop central refers to users via the windows/active directory user name (e.g. "jsmith") - this is shown in places like the "logged on users" column and in the "logged on user" field for patch info, etc. In our environment usernames are sequentially generated based on starting department (e.g. "tech0183") so it's not obvious who a user account refers to. It would be exceedingly useful if there was another column and field for "AD User Name" that would display "Joe Smith". It would
DC and Servicenow integration roles
Hi, We are in progress fo integration Desktop Central and ServiceNow and we want to allow itil users to manage and view all the DC dashboards. I've assigned x_manen_medc.DCIntegrationUser role to the ITIL group but members not able to see dashboards. Also, DC dashboard has several UI pages that also restricted by roles: "Security constraints prevent access to requested page" What roles should use for non-admin users in Desktop Central application? Thanks in advance
DC Free Training
Desktop Central training is spread across 5 weeks with each week focusing on a specific module. At the end of this training series, you will be conversant will all the features, the best practices in using the product and the tips & tricks for effective desktop management. Here is the schedule of the training: We conduct training in 2 different time zones. 6:30 AM GMT & 11:30 AM EST Week 1: Automating Patch Management - Apr 3, Week 2: Software Deployment - Apr 10, Week 3: Asset Management - Apr
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