Error while unpacking - Asset Explorer
Hello, We are trying to install Asset Explorer in a server but when we try to do the installation we get an error saying “Error While Unpacking”, we have run the program as administrator, the proxy is disabled. What could be causing this? And how can
Error while unpacking - Asset Explorer
Hello, We are trying to install Asset Explorer in a server but when we try to do the installation we get an error saying “Error While Unpacking”, we have run the program as administrator, the proxy is disabled. What could be causing this? And how can
ntermittent “Scanning Timed Out” errors on macOS devices
What we’ve confirmed so far: The issue is intermittent and device-specific Network connectivity is healthy Required ports are open and reachable to the cloud servers Other Macs on the same network are scanning successfully Because of this, it doesn’t
How to automatically restart services when down and be alerted?
I would like to know how to be alerted if a windows service like RDP for example, goes down, and how to have endpoint central restart it after X amount of time, and be alerted if that fails also. Is this possible?
Force Client to switch Remoteoffice
Hello We have several remote offices, each defined by its own IP scope, and everything works fine in general. However, I need to know how I can manually trigger the IP scope check on the client — either through a parameter in an executable file or by
Asset Explorer won't analize device.
Hello, We have Asset explorer, and we're using Endpoint Central's agent to add devices to it. The issue we're having is when we manually try to analyse devices, we get the following error: The version of Asset Explorer is 7.6 7650 and the Endpoint Central's
Computer without EC agent installed report in AD
Hello, I was searching for this feature for a while. Is there a way to get this report? AD sync is running.
Agent linked to DS cannot upgrade from WAN ?
Hi, Is anybody can confirm me that a computer agent attached to a distribution server can upgrade its agent version through WAN or it must be done with the Distribution server ? I mean I have a lot of remote offices, where a distribution server is installed
Issue with Naming Sequence Overwriting in ManageEngine
Dear Team Kindly need your usual support in resolving an We have an issue related to overwriting when we add a new Linux server to our ManageEngine asset. For example, we have list of servers devices : when we add a server to ManageEngine, it automatically
Incorrect software listed in inventory
When I look at the software listed in Inventory, there is software that is not installed but yet it is in the inventory list. A good example would be Adobe Acrobat Reader. The inventory states that there are 2 versions on my workstation, Adobe Acrobat
is asset management feature covered in end-point central or asset explorer?
hello, im pretty new at manageengine products, im bit confused with asset management solution provided by manageengine. i think read somewhere that asset management feature are covered in end-point central license, but i found another product called asset
Time-Saving Tips for Buying Rare Arc Raiders Items
In Arc Raiders, the thrill of exploring post-apocalyptic environments, scavenging resources, and completing high-stakes raids comes with one major challenge: acquiring rare and valuable items. From crafting materials to legendary gear and limited-edition
Clarification on Managing 80,000–100,000 Endpoints and Hierarchical Distribution Server Setup
Hello everyone, We are planning to migrate our infrastructure to ManageEngine Endpoint Central with the goal of implementing a Unified Endpoint Management (UEM) solution for our entire organization. Our environment includes approximately 80,000–100,000
status offline after upgrading to Build : 11.4.2528.10
After updating to Build 11.4.2528.10, some Windows computers and servers are shown as offline. Even though they are online and accessible. Of the 70 servers, 28 are offline.
error after updating to Build : 11.4.2528.10
Dear support, After updating to Build 11.4.2528.10, some computers and servers are shown as offline. Even though they are online and accessible. Of the 70 servers, 28 are offline.
ADD COMPUTER RIGHT
Hello, I want to delegate the right to install agent to a user without giving him administrator right. As I can see in Agent/Computers menu, the option Add Computer(s) isn't available : So, how to delegate the Add Computer right ? Thanks. Regards.
End of Support announcement for Windows XP, Vista, Windows Server 2003, Windows Server 2008, macOS 10.11, macOS 10.12, and macOS 10.13
Dear Customers, This forum post is to inform you of a significant update regarding our support for legacy operating systems. Effective December 31, 2024, Endpoint Central will officially discontinue support for Windows XP, Vista, Windows Server 2003,
PXE BOOT
Hi, am I right in thinking I should be able to test TFTP by using tftp -i "ip address" get EFI\Boot\bootx64.efi As I cannot get a response from it, it says connect request failed ?
Domain criteria for dynamic groups
Is it possible to use the "domain" criteria for dynamic groups not only for Windows but also for Linux and Mac?
Uninstall unwanted or prohibited software
How can we use Endpoint Central to uninstall unwanted or prohibited software from a computer/all users.
Entra ID - Remote agent installation cannot be performed
I'm currently in the midst of trying to integrate our Entra ID with Endpoint Central Cloud, I managed to integrate and the Sync Status shows success. However, when I want to add computers to Endpoint Central, I got the following error; Remote agent installation
Setting up IP Printers
I have the following printer models setup in my office. Each one has a fixed IP. I would like to assign printers to devices as IP printers. I don't have a print server. Would it be possible to set these up as IP printers and assign them to computers by
Postpone intervals
Hi! I'm configuring a new deployment policy for patch management. I want to allow the user to select up to 8 hours as an interval option. Currently, all I'm able to configure is 15 mins, 1 hour or 2 hours. How do I go about enabling the 8 hour optio
Locking Thread
Good going locking all the 16-year-old threads. All you succeeded in doing was bumping them to the top of the pile and burying all of the current ones....
UEMS CONSOLE LOGGED ON USERS
Hi, Is there a possibility to know if some users are connected to UEMS Administration Console ? If I need to restart the server for maintenance purpose I want to inform them and ask to logoff. Thanks.
INVENTORY SOFTWARE
Hi, I want to check end of life software version and I can see some differences between software list obtains from Invetory>Computers>Software tab (27 applications) and Threats & Patches>Systems>Scan Systems>Installed Software tab (19 applications). The
SoM not deleting computers that have been removed from AD OU's
We have two OU's that sync with DC. We moved 131 computers to our disabled OU, which has no ties to DC. We forced an AD sync this morning, then the normal AD sync happens every afternoon at 1pm eastern. I received 14 emails after this. Of these 14 emails,
EC > Inventory > Software | Where is this information pulled from? Incorrect Software Reporting
I have recently been tasked with patching & cleaning up our EC inventory and have run into a few scenarios that leave me with questions. The first is where does Endpoint Central pull the information from for the Software Inventory? I have several listings
Deleted computer still appears in custom reports
In these custom reports a computer appears that does not exist for more than a year. This computer has been removed from active directory and does not appear in the Inventory view or in the All systems view of Patch Mgmt or in the SoM view. Neither it appears in pre-built reports like the "All computers" report. But in existing custom reports and also when I create a new custom report - type 'computer' or 'software' does not matter - this computer still appears. This is a problem for us because I
Network Adapter Information
Want to know if it is possible to view the mac address of the Wireless network adapter in Desktop Central? We have got the agent installed and the inventory details pulled into DC, but when we drill into the system the only thing we see is the Ethernet adapter details and no Wireless adapter details.
HP Computers Warranty Scan
Hello, I have a problem while deploying Desktop Central Professional. As I tried to find and scan all the HP computers in my AD, the system alert me that the system was not able to sync the information of the computers warranty for this brand. Had no problem with all other brands, but not particularly with HP models. Is there any problem with this model? Is it a restriction directly from HP? How can I resolve this issue? I will greatly appreciate your help, I would not like to deploy the warranty
Inventory scan issue after update 92002
I recently updated my version of desktop central and after that my server started to have issue with inventory scan. I start to scan the inventory the agent is showing that it is in progress but after some time i just get msg Failed to initiate scan task for PC. Scanning timed out. The weird thing is that path scanning work fine the problem is only with inventory scan. Before the update everything was working fine. Can you help?
Computer Hardware report
Is there a report to list what hardware the computers have? I want to run a report to see all the desktop monitors on computer in a certain remote office. I found how to just see all monitor in a remote office but it does not list the computer name I want to see that report but with what computer has what monitor. Is there a such a report?
10.0.240, DPO Dashboard, great and wish for main page
Hello I try the last 10.0.240 version, and see a new function "DPO Dashboard": great new dashboard!!. I would just suggest to have on the main page, directs shortcuts of dashboard's available (from patch management, inventory, Dpo dashboard and other). see attachment thanks! Regards
Warranty/Shipping Details not populating
The vast majority of the assets in my site are not populating with the shipping or warranty expiry date, despite having the appropriate service tag loaded in. It has a mix between mostly Lenovo, Dell, and HP PCs. The odd thing is that it DID load for some of the Lenovo and Dell PCs. Please help! Having this load properly would help tremendously in our lifecycle management process.
Windows Backup / File History monitoring
With Desktop Central is there anyway to make sure things like File History and/or automated backups/images are running on user machines?
Scheduled Inventory scan not working on 90199
Ever since upgrading to 91099, my scheduled Inventory asset scan has not worked (over the last week or more..) I have 4 different domain groups and the results for all 4 are 'Not Scanned'. I can run a manual scan that works. When I first go to the Inventory tab, there is a banner up top saying the "Inventory Summary Reports are not up-to-date". When I generate the new report, the last scan dates are still from when I've done the last manual scan. Has anyone else seen this? Any fix? Thx.
Software License Question
Good day, I setup Manage License to track how many Microsoft Office 2013 Pro Plus installation we had (these were incorrectly installed by a contractor) so we could begin the process of uninstalling them and install O365 Pro Plus. This worked well and picked up all the computers with the incorrect version installed. It showed me that there were 113 under licensed computers out there. However, when I do a reconcile I find that there are several computers showing as installed, but they no longer are
agent not auto updating
I have a few servers in a remote office that will would not update the agent. Is there a way to reinstall the latest agent form the machine? I can not manage the servers from the web console because it show as if the computers are offline, so i can not remotely uninstall the agent. When I try to push the new agent it tells me that it first needs to be uninstalled which I can find how to do. I have tried running the install script but it does not work.
Internet checkin of PC's?
Does Desktop central allow for internet checkin, where PC's are not on the corporate network?
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