Re: Block EXE
Hi Guys, I'm trying to create a configuration from "Block EXE" template. I'm unable to make it work. In the Block EXE template, I'm making the following changes. sample1.exe to cmd.exe sample2.exe to calc.exe After log off/restart it shows executed and I can even see the values in registry but it's not working as expected. Though, I can make it work if I add registry settings by logging as Administrator. Please help me to deploy Block EXE successfully. Cheers.
Customize patch deployment/approval
Currently patches can be approved or rejected, but this applies to all machines in a domain. It would be useful to be able to deploy specific patches to specific machines or groups as well as exclude specific machines from specific patches. Right now, I have two machines that can't get a specific patch, so I have to exclude them from all automated patch management and patch them manually. Customization would also be useful so patches could be deployed to test machines or groups before they are deployed
Archive computer inventory?
I go through a multi-stage process with workstations that get decomissioned. First they are pulled from the network, and then eventually they are sold or discarded in some other fashion. Is there a way to exclude those machines from all scans in desktop central but maintain the computer in desktop central so I have its history until I'm ready to physically get rid of the machine?
How do i add a phone number to the Device Details
How do i add a phone number to the Device Details as i can't see an edit button to put this in manually. Cheers, Jamie Cameron | Service Desk Engineer | Central Otago District Council TEL (03) 440 0699 MOB (027) 221 5993 FAX (03) 440 0661 EML Jamie.cameron@codc.govt.nz WEB www.codc.govt.nz
Cant delete APPS, PROFILES OR GROUPS
Hi there guys, Our company recently purchased Desktop Manager 8 to support various computers, laptops and mobile devices. I have a problem – I cannot delete a group since it is complaining about a profile that is still associated with the group. Even after disassociating the profile from a group it is still there, and again it complains that I cannot delete the group as there is a profile associated with the group. There are also several APPS that are link to a profile which I cannot delete as
Installing Windows Service Packs
Is it me or do I just not see the install service pack option that you show in a link from our admin console. this is your link to the image http://www.manageengine.com/products/desktop-central/images/windows-service-pack-deployment.jpg we are on build 80354 I go to that same page and I do not see install service pack
Windows Updates & Patch Management compatibility
Dear all, I would like to know what is the best practice for windows updates when patch management is managed through Desktop Central. Should I disable (for instance with a group policy) Windows Updates on computers side and let Desktop Central manage the deployment of those updates. Or Should I let them both enabled (Windows Updates & Patch management in DesktopCentral) ? are they compatible together or if I enabled patch management in DesktopCentral it will affect Windows Updates? Thanks
More false positives on Win 7 + SP1 (x64)
This morning I found three more false positive detections in Desktop Central 8 (80354) on all 142 of our Win 7 + SP1 (x64) Enterprise workstations: Patch ID Bulletin ID Patch Description 500029 SP-013 MS Office 2003 Web Components SP 1 98951 MSWU-631 Security Update for Win 7 x64 (KB2861855) 11958 MS12-036 Security Update for Win 7 x64 (KB2685939) They hadn't been showing as missing yesterday; updated the vulnerability DB overnight. I downloaded the three patches
iTune_11_x64 deployment to Win 7 64 Fail with Incorrect function
Dear All would like to check if anyone have the same issue? The error message I got is incorrect function. I'm using the template without any additional changes. What does that meant?
installing agents for clients at Distribution Servers
Hi, I currently install the Local Office agent.msi for all clients via a DFS share. Does it really make any difference on what agent.msi I install or should I always install the msi for the Remote Office that the client will mainly reside in? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Dynamic Custom Groups
I've created a custom group that;- 1. Checks is peace of software is installed 2. If that peace of software if exists isn't a version 3. If another peace of software isn't installed This group seems to work but when attached to a configuration and deploys it, it does have the correct number of clients based on the custom group at the time of creation but the configuration isn't checking the custom group for new clients. Configuration just states it's: Ready to execute' Is this normal and if so how
Cannot see RDS Blue Bar when remoting into computer
Many of our users that we support use RDS to remote into a server for programs. When we remote into their computers for support, the blue bar at the top does not appear. This is needed to minimize or resize the RDS window. The DC Remote banner covers the area, so I shrink it but there is no blue bar under it. If this was visible, it would eliminate the need to call the user and tell them to minimize the RDS window. Attached is the blue bar I am referring to and what it looks like now when remoting.
Dell CAPTCHA preventing warranty date fetch?
Hey, I'm just rolling out build 80354 in our business and one of the things we're eager to monitor is warranty end dates. However there seems to be an issue fetching the data. If you click the service tag, it takes you to the dell site and shows you the machine spec and ship date. However, to view the warranty end date you need to verify by entering a CAPTCHA. Is this what's preventing DC fetching the date automatically? If it is, how do we get around it? can we enter a Dell username and password
How to update installation of product
Hi all, i'm new with desktopcentral. I downloaded Software-Templates and created Configurations. But, how can I update a installation on the client? Can I take my created configuration and put the new Softwarepackage in it or create everything new? Perhaps you can tell me, where I can find this in the manual. Greets Manuel
WSUS reporting different status than Desktop Central
Hi, I have been testing Desktop Central as a replacement for WSUS. I notice that on one of our servers, DC reports no missing security updates. WSUS however, reports that KB2807986 (MS13-027) is still required for installation. The patch is definately approved in DC, and I have run the scan successfully a few times just in case. Is there something wrong with this Microsoft update? Or is the problem with WSUS.
Push Apple Apps
I’m testing MDM and so far when I distribute an App, Desktop Central send the user an email asking them to install the App. Is there a way for me to install the app without involving the user (push it to the device)? I’d like it to work similarly to the software deployment for PCs in Desktop Central.
BLOCK USB Storage DRIVES but not charging capabilities. EG. Mobile phones.
Anyone tried this setup and worked?
Padlock appearing on OU when adding computers to SOM
Hi, I'm getting this when adding computers to my SOM: I've updated to a known good domain admin credential. Help!
Desktop Central Log Review
Hi Friends We have installed a Desktop Central 8 with ServiceDesk Plus V. 9. During these days, the server which are installed these tools has been slow. I have been reviewing the log files and I found as following: [08:39:38:149]|[02-19-2014]|[com.adventnet.sym.webclient.patch.PatchDetailsAction]|[INFO]|[72]: patchTuesdayMsg : Microsoft released 10 bulletins on May 14, 2013 addressing 33 vulnerabilities in Microsoft Windows, Internet Explorer, Microsoft Office, .Net Framework etc.,| [08:39:38:149]|[02-19-2014]|[com.adventnet.sym.webclient.patch.PatchDetailsAction]|[INFO]|[72]:
Blocking devices other than Apple
Hello, is there anyway to block Android devices? In the UBS block setup there is for Apple devices, what setup can I use for other phones as well?
Problem in remote control connection
Dear Team, In desktop central when I am connected to users by "view desktop". On connecting I can view user desktop and can control it. I saw another option of file transfer there but on clicking it no response observed. So is there something missing?? Prashant Mangal
ME MDM Does not download or accept MDM Server Name
Hi, We have recently configured MDM for Desktop Central. I can enrol a device either by email or auto enrolment fine without any problems. The app catalogue downloads onto the phone and information is passed back to the console with no problem. When we push the ME MDM app via the App catalogue the app downloads but does not populate any of the server, port or email fields. More importantly when I try to manually enter these details I get a warning stating "Error You are not authenticated
Inactive users report has errors due to not interrogating all Domain Controllers
Hi there. We have our domain configured in Desktop Central. However, we have three Domain Controllers all at the same site. Desktop Central only supports the entry of one domain controller, with your Help system stating to use the 'nearest' one. Running the 'inactive user accounts' report results in the wrong data being displayed. Desktop Central interrogates just one Domain Controller and receives the logon data from that one DC. If the user has been authenticated by any other DC, the data does
Error Code - Show as success
Hi, I'm setting up a configuration for a removal/install of a software. This is a 2 part process 1. Uninstall software 2. Install new software. The problem is that some machines do not have the original software, so that part of the script returns an error code "this action is only valid for products that are currently installed." error code is 1605. I would like to be able to make that error code marked as a success, and not have the system attempt a retry and eventually mark as a failure.
Turn off Deployment Polices
Okay, so we have just updated our Desktop Central to the latest build (80340) and everything is working fine, but we're not too keen on the new Deployment Policies when trying to push out updates. We were wondering if there was a way to disable that feature and push updates the way we did with your previous builds?
Problem in desktop central when adding any PC in domain
Dear Team, Please help me out. I am using SDP 8.1 & DC 8.0 with a feature of integration of each other. But whenever a machine is added in domain, this become a request and forwarded to SDP. So how can I stop this. Your reply are highly appreciated. Regards Prashant Mangal
Bluescreen failure when USB is blocked
Hello We have 160 Windows 7 and 150 Windows 8 ( 10x Windows 8.1 ) Clients and the software deployment works very well. Now we would like to deploy the usb security on user and client sites. With Windows 7 it works good, but on Windows 8 (8.1) Clients after reboot or deploying it shows a bluescreen (sad smily) with no error message or code. Is this a whole problem with desktopcentral and windows 8 or still a config which i must set correctly? So i only use the assistant to block all ports on the clients,
Uninstall MS Office 2010
hi, I have installed, by MSP file, MS office 2010 in one computer;now I need to uninstall it, but i don't understand how? i tried to make another package and another configuration with uninstall operation type, but it doesn't work....:( can you help me, please??? thanks simona
Apple push service
How can I get to check if MDM will communicate on port 2195. Fire wall opened for 2195 and 2196. I can telnet into gateway.push.apple.com : 2195 and get a response from their server. However Desktop Central doesn't seem to want to communicate at all. I have run Wireshark to monitor port 2195 and there is no communication at all from Desktop Central on this port. However, if I do a telnet then the traffic is picked up by Wireshark. I have played with direct access/via proxy, specific persistent static
Announcements feature - choose users across multiple domains/broadcast frequency setting
I am trying to select specific users from each of 3 domains to whom I want to broadcast an announcement. However when I select users from the 2nd domain, it deletes the users I selected from the 1st domain. Also, in the frequency section, it would be helpful to have "weekly" as an option. Right now, I have to set it for every 7 days since I send a weekly maintenance reminder on the same day/time each week. It would also be useful to be able to broadcast to a computer rather than a user.
Script doesn't run after application installation
Hello DC Team, I am having some issues with post Software Deployment using "Run the Script after Installing Software". The application installs fine but then I need to copy a config file to the user appdata folder. I call a vbs file using cscript.exe \\Server\Software\Connection.vbs I know the vbs file works as I am able to run it from a command prompt and the file copies properly. When running the task as a install software for computer the deployment reports installed successfully but when I look
Update Vulnerability DB fails
I had to fall back to a backup of our Desktop Central server, version 80001 (July 2012). I applied successive service packs and releases to bring it back up to version 80262, and I reapplied the new license file so that it's registered through July 2014. Things are almost back to normal, but when I try to manually "Update Vulnerability DB" the process runs, getting to the point of downloading patch SQLs (successfully) and then syncing security updates (fails after a couple of minutes). I tried
Unable to deploy software using delayed deployment
Hi, Build 80347. As soon as I tick "install after" and fill in a date/time I am unable to click Deploy, Deploy Immediately or Save as draft on a software deployment configuration. The buttons do nothing. The same function "install after" is working fine in the Patch Management section. Any ideas? I want to install some software packages after 8am tomorrow. Thanks, Dean
Dynamic groups that span over multiple remote offices
It would be nice to have an ability to create dynamic groups that can cover multiple domains/remote offices: let's say all Windows XP systems in all Remote Offices. In current version of Desktop Central it's only possible to create dynamic group within a Remote Office.
Build 80339 - Configuration save with failed targets not working
Since this update, I create a Configuration for e.g. a Software Deployment and then run it. If I then save as a new Configuration with failed targets, it doesn't populate the selected target area
An Apple push service proxy
I'll throw this one out there just to see if it is feasible. In order to save having all the problems of firewalls etc is there a possibility that one could use port 443 (or whatever port is being used to access DC) to a remotely hosted proxy which would translate the push notification to port 2195 outside of our network. I'm sure this would help a lot of people whose IT departments don't like opening up lots of holes in their security If it is possible, could ManageEngine host such a service?
Remote Shutdown - Schedule Shutdown - Task Details failed to display
Dear ManageEngine, I'm receiving error after upgrading to build 80332 for Tools > Remote Shutdown > Schedule Shutdown. When i click in Task Name, the Task Details failed to display with error : [ServletException in:/jsp/tools/remoteShutdownTaskDetails.jsp] java.lang.Exception: ACColumnConfiguration vs ACTableColumns mismatch. Column name is Resource.NAME' Please advise and thank you for your support Wiwin Adriansyah
UIpdating to Build 80339 breaks all my configuration
We are running DesktopCentral Build 80339 on Windows Server 2008 R2 64-bit. Since updating from Build 80332 to Build 80339, all Configurations no longer work. All Software Deployment packages were manually created without using a template. All configurations are packaged as follows: - - Configuration Name - - Installer type - - EXE or MSI Package Name - - Operation type - - Scheduler Settings: Install after: Time / Date - - Deployment Settings
Software Repository: Invalid location: Access is denied.
Hi Guys, I'm trying to change the software repository location to network share, but I'm getting "Invalid location: Access is denied". Network share has "Read" permission for Everyone. However, if I change Everyone permissions to Full Control then it works fine. I've even tried giving Full Control to Domain Users but still no success. Only Everyone with Full Control works fine. Any help please? Cheers
Query report
Hi, Can I get the text please for a query report in DTC (build 80347) to list all the active users per PC from the system/users tab in the inventory? We are replacing 2,500+ PCs in the next 2 months and would like to know which users are using which PCs as we have a lot of hotdesking. Thank you Dean
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