ADSelfService Plus 4.4 SP 3 Released
Hi! We could not have asked for more than this: to give you the good news of an improved version of ADSelfService Plus 4.4, while wishing you a happy New Year! We wish you all a very happy and prosperous 2010, and present you an improved version of ADSelfService Plus 4.4 – the build 4430. We also take this opportunity to thank you for your feedback and suggestions, which helped us improve the product. Following features are the highlights of this release: Drag and Drop user interface customization
HowTo change the user domain name example: John?
Hi, When trying to reset or unlock an account, you need to input the username. Next to this field, there's a example: John I need to change this example to something else like: j.shefield Greetings, Ivan Pudic
No logon screen after servicepack upgrade
After upgrading adselfservice to the lastest version via update manager i cant logon on. after restarting the service and then starting the application i just get a blank page. (no logon prompt) Help !
GINA for Windows 7
Does GINA work on W7?
2008 Support
When will the AD Self Service support 2008 domains?
Backing up SelfService
If I want to Backup SelfService as well as the db of user log q & a's what should be backed up. Basically what should be backed up for Self Service to be able to restore it to a workable state from a disaster. Also is the Q & A information encrypted in the DB? Thank you.
STEP notification doesn't work
Actually it works on schedule but not sending emails. No presence of email attempts found in log. Smtp server is configured. Here a piece of log: [17:00:00:077]|[11-10-2009]|[ReportLogger]|[INFO]|[23]|: Scheduling the Soon-To-Expire Password Report Task............| [17:00:00:077]|[11-10-2009]|[SYSOUT]|[INFO]|[23]|: THE HASH DOMAINS :{dnDomainNameMap={DC=telecom,DC=ru=telecom.ru}, telecom.ru=[DC=telecom,DC=ru]}| [17:00:00:077]|[11-10-2009]|[ReportLogger]|[INFO]|[23]|: Execute Task Started | [17:00:00:077]|[11-10-2009]|[SYSOUT]|[INFO]|[151]|:
ADManager Plus
Exactly what does adding in a connection into ADManager Plus do for ADSelfService Plus? In the admin section, you can connect ADSelfService Plus into ADManager Plus but there is limited information as to what purpose or benefit does this offer.
Generating Reports
I need to be able to generate an audit report, per month and year to date of users who have reset their password through the ADSelfService Password Reset program. Currently I can only pull data for the current month. thanks.
ADSelfService Plus 4.4 (Build 4420) Released
Dear All With immense pleasure and pride, we announce the release of ADSelfService Plus 4.4 Build 4420. With this release ADSelfService Plus extends its GINA based password self service capabilities to workstations, desktops and laptops running Windows 7 and provides complete support for Windows Server 2008 Active Directory; Thanks to your valuable feedback and suggestions, which helped us address this important requirement in quick time. Following Features are the highlights of this release Support
Connection to AD servers through firewalls
Hello Starting evaluating ADService Plus Connection to AD servers through firewall Is there a list of ports to open on the firewall ? I have already gone through: - LDAP (389) - NT4-RCP-tcp (135) - and now 1026 (strange, unknown) - ... And what else ?Hervé
Cannot Upgrade to build 4400 or 4410
I am currently on build 4310 and whenever I attempt and upgrade using the Update Manager the progress indicator stops at 98% and say something about post incantation process. I have left the update running for up to 30 minutes with no change in this status and have been forced to delete the SelfService Plus directory and recover from a backup ZIP file. Any suggestions on how to resolve this problem would be helpful. Is it possible to just uninstall version 4310 and install version 4410, while preserving
I cannot get the SD+ to be seen from the outside world
how do I force sd+ to act as a normal site? I have created a virtual site and set it to forward to sd+:8080 but I still cannot get it to work. please help
Error input string : unlimited
After applying the license.xml file for unlimited users and domains, i get the following error - Input string error:unlimited
Customizing the website title
Hi, Is it possible to change the title of the ADSelfService website from 'ManageEngine - ADSelfService Plus' to something else? We're working to rebrand/customize the site to fit in with our company standards and have been able to do most of it but have fallen short when it comes to changing the webpage title. I've found several <TITLE>xxx</TITLE> HTML tags but they don't seem to change the page. I'm guessing it might be buried in mysql but I'm not confident enough to start digging down in to that.
After Upgrade To 4410 Can Not Login to Web Interface
After following the process to upgrade from build 4100 to 4410 I am unable to login to the web interface. Users are able to click on "Forgot your password" or "Is your account locked" and work through their account issues but the general login to change profile information does not work. I get the following Java error when trying to login: java.lang.UnsatisfiedLinkError: authenticateUser at com.adventnet.sym.adsm.common.server.ADHandler.authenticateUser(Native Method) at com.adventnet.sym.adsm.common.server.ADHandler.DomainUserAuthenticate(ADHandler.java:542)
What happens if a User changes his password while "off net"?
If a password is changed from a location where the machine cannot reach a domain control what is done about the local SAM database on the machine? If I can't connect to VPN because my account is locked and used the Self Service portal over the web to reset my password, what is the password on the local machine? Is it the old one? Is there any tool to fix this or do they have to connect and than change their password a second time?
Minimum response length for enrollment questions
Minimum response length for enrollment questions is 5 characters. The first question on the list is, "What color is your car?" We can't have a 'blue' or 'red' car, since that is less that 5 characters. Same with, "What is your favorite color?" I can't find a way from the web console to change the minimum response length -- I'd like to make it 3 characters. Am I just missing it? Randy Clements
Gina reset/unlock does not work at CTRL-Alt-Del
We have Ad self service 4.4 4410 build on DMZ windows server 2008 . Everything works Ok apart from the ability to reset the password from Gina at CTRL-Alt-Del screen. The page cannot be displayed comes up. According to the client logs Gina tries to open URL: http://server:8888/AgentStatusUpdate.cc? This URL is not reachable through the IE7 too from the client after login. This URL only works from the Ad selservice server. The URL redirects me to :https://server/html/ResetUnlock.html This
Closed button is not available/missing in user web portal.
Closed button is not available in user web portal. Anyone have this similar problem in ADSelfService Plus?
ManageEngine ADSelfService Plus 4.4(Build 4410) Released
Dear All With immense pleasure and pride, we announce the release of ADSelfService Plus 4.4 Build 4410, an ensemble of all that you desired in a password self-service software. Thanks to your valuable feedback and suggestions, this new version includes some exciting features that are first of their kind in the industry. Following features are the highlights of this release: GPO-based GINA/CP installation 64-bit support for GINA Block User (prevents users – who fail security Q&A authentication – from
“Problem in Connecting with ADSelfService Plus server” message
I’m having some problems with ADSelfService Plus so I need your help. I upgraded to 4.4 and now when users click on the Reset\Unlock Account button on the Windows login screen, a message appears saying “Problem in Connecting with ADSelfService Plus server” Therefore, users cannot unlock their account or reset their password from the Windows login screen. It seems that the machine cannot connect to the sever to do the operation. Do you know what is the problem with this? I need some help as soon
Setting mandatory question is available?
Can the selfservice tool allows to set mandatory question instead of displaying all?
Flag being set after Password Reset
Hi, Ok, I'm trying to understand the behaviour of the Self Service when users change their password. Everyday, I have someone calling me saying that they were able to successfully change their password but they can't use it afterwards. Everytime I check their account the flag "User must change password at next logon" turns itself on. Why is ADSSP doing that? Is there anything I can do to keep the ADSSP from turning that on? It happens everytime you change your password. This ruins the password changing
Using a Test OU Password Policy
I want to test ADSelf service on a customer site using a test OU and several test Users. I have created a new Password policy for this OU but is it possible to get ADSelf Service to look at Only this OU Policy (Instead of the default domain policy) when reporting on expiring passwords etc. At the moment I keep getting default domain policy not configured and not showing any results Cheers Paul
Deployment query
In an enterprise level does AD Self Service Plus have to be deployed on a server machine or a domain controller itself? Also are client installations necessary on all the machines in domain if the target audience is all the users in the domain?
GINA GPO Installation, 64-bit support, Email Notification and much more
Hi, We are happy to announce the availability of ManageEngine ADSelfService Plus 4.4 Build 4410, an improvement upon all its previous versions. Enhancing security and GINA/CP service has been the prime objective of this build, which yielded the following highlights: GINA/CP Enhancements: 64 bit support for GINA GINA /CP installation through GPO: To facilitate easy installation and deployment of GINA/CP on client machines. Security specific features: Block Users: This feature prevents any user – who
Need to edit admin login screen
When I open the Self-Service Admin Login screen the user name and password fields are all ready populated with a username and password. Clicking on Login takes me to the user login screen. I need to remove the username and password that are currently in the Admin Login screen fields. thanks,
Service will not start
I am having problems starting the ManageEngine ADSelfService Plus Service. This is installed on Windows 2003 Web Edition, Service Pack 2 When starting the service using services.msc it may start for a few seconds and then show error 1067: The process terminated unexpectedly. The application and system log do not show anything other than the above message. The server has also been rebooted several times. Could you please let me know how I can resolve this problem The contents of the wrapper.log file
user must change password at next logon
If this flag is set, users cannot enroll or if they are enrolled the flag is not removed. How do we fix this?
Emails sent every day for "Notify Users on Soon to Expire Passwords"?
Hi, I am evaluating ADSelfService Plus for my organization. It seems as if when a user's password is going to expire within the selected time frame they receive an email every day. Is there a way to only send an email once? Thanks, Mike Mc.
Windows 7 and IE8
Hey Everyone, I have installed Windows7 and now using IE8 for my browser. I can access ServiceDesk normally except I cannot use the reply and add worktime buttons. I get a java script error with the following details: Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; SLCC1; Tablet PC 2.0) Timestamp: Thu, 20 Aug 2009 23:21:22 UTC Message: Cannot open an anonymous
Satisfaction Scores calculation
On the survey, when a user completes the survey the system shows a satisafaction score, however this score does not seem to be reflected in any survey report and manual calculation of the users satisfaction istime consuming. Is there any way to automatically get the scores in a report?
ManageEngine ADSelfService Plus 4.3 Build 4310!!
Hi All, We are happy to announce the General Availability of ManageEngine ADSelfService Plus 4.3 Build 4310 for immediate download. This release is an enhancement to our Build 4300 which holds the GINA Extension and OU based Policy configuration features. We take this opportunity to thank all those who helped us to improve the product with their valuable comments and suggestions. Download page for the complete build: http://manageengine.adventnet.com/products/self-service-password/download.html Existing
Forum search option doesn't work
Was going to try to search the forums for 'Permission Denied' however I was not able to type anything the keyword field.
remove computers
Hi support, how do I remove computers from "Error occurred on machines" that appear in the 'GINA / CP Installation' ? thanks a lot! Ellen ayala
External connections and AD SelfService Functionality
Is anyone using the ADSelf Service product via a public web interface so that outside contacts who have AD accounts for remote access but do not have a local office can reset their password/unlock account, etc via a public website (securely)? Security is a big concern, I noticed that the demo on the website was not using SSL, does the applicaiton have this feature? thanks for the input!
Deleting computers from the Installed Machines List in the GINA installation
How can I delete a computer from the GINA Installed Machines?, I installed GINA on this machine for testing purposes. Now, this machine was deleted from AD and I never did the GINA uninstall on it. Eventhough this machines is not active anymore, it still shows in the GINA Installed Machines list. How can I delete that machine from my list?
Edit MyInfo Page
I don't want the MyInfo page to be blank when none of the update options are choosen. I just want Change Password and Reset Q&A tabs. How to do this.
Exclude ou
Hi, Is there a way to exclude a specific OU for enrollment ? We have a student account OUs and they are consuming licenses for no reason. thanks, prince kelly
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