I am having problems starting the ManageEngine ADSelfService Plus Service. This is installed on Windows 2003 Web Edition, Service Pack 2
When starting the service using services.msc it may start for a few seconds and then show error 1067: The process terminated unexpectedly. The application and system log do not show anything other than the above message. The server has also been rebooted several times.
Could you please let me know how I can resolve this problem
The contents of the wrapper.log file
INFO | jvm 14 | 2009/08/26 00:16:17 | #
INFO | jvm 14 | 2009/08/26 00:16:17 | # An unexpected error has been detected by HotSpot Virtual Machine:
INFO | jvm 14 | 2009/08/26 00:16:17 | #
INFO | jvm 14 | 2009/08/26 00:16:17 | # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000000, pid=620, tid=2692
INFO | jvm 14 | 2009/08/26 00:16:17 | #
INFO | jvm 14 | 2009/08/26 00:16:17 | # Java VM: Java HotSpot(TM) Client VM (1.5.0_11-b03 mixed mode, sharing)
INFO | jvm 14 | 2009/08/26 00:16:17 | # Problematic frame:
INFO | jvm 14 | 2009/08/26 00:16:17 | # C 0x00000000
INFO | jvm 14 | 2009/08/26 00:16:17 | #
INFO | jvm 14 | 2009/08/26 00:16:17 |
INFO | jvm 14 | 2009/08/26 00:16:17 | Server started in :: [4765 ms]
INFO | jvm 14 | 2009/08/26 00:16:17 |
INFO | jvm 14 | 2009/08/26 00:16:17 | Connect to: [ https://localhost:8888 ]
INFO | jvm 14 | 2009/08/26 00:16:17 | # An error report file with more information is saved as hs_err_pid620.log
INFO | jvm 14 | 2009/08/26 00:16:17 | #
INFO | jvm 14 | 2009/08/26 00:16:17 | # If you would like to submit a bug report, please visit:
INFO | jvm 14 | 2009/08/26 00:16:17 | # http://java.sun.com/webapps/bugreport/crash.jsp
INFO | jvm 14 | 2009/08/26 00:16:17 | #
ERROR | wrapper | 2009/08/26 00:16:17 | JVM exited unexpectedly.
STATUS | wrapper | 2009/08/26 00:16:22 | Launching a JVM...
INFO | jvm 15 | 2009/08/26 00:16:22 | Starting Server from location: C:\Program Files\AdventNet\ADSelfService Plus
INFO | jvm 15 | 2009/08/26 00:16:22 | Problem while Starting Server !!
STATUS | wrapper | 2009/08/26 00:16:25 | <-- Wrapper Stopped
STATUS | wrapper | 2009/08/26 00:17:25 | --> Wrapper Started as Service
STATUS | wrapper | 2009/08/26 00:17:25 | Launching a JVM...
INFO | jvm 1 | 2009/08/26 00:17:26 | Starting Server from location: C:\Program Files\AdventNet\ADSelfService Plus
INFO | jvm 1 | 2009/08/26 00:17:26 | Problem while Starting Server !!
STATUS | wrapper | 2009/08/26 00:17:29 | <-- Wrapper Stopped
STATUS | wrapper | 2009/08/26 00:18:29 | --> Wrapper Started as Service
STATUS | wrapper | 2009/08/26 00:18:29 | Launching a JVM...