Cannot copy technician anymore
Hello, Since the last upgrade in build 8033, we cannot copy help desk technician anymore. It returns the error : "Error in adding 1 help desk technician(s).. Error in adding technician, {0}" Can you fix this bug for the next patch please ? Regards,
Scripts not working after upgrading to 8030
After upgrading to version 8030 our scirpts to create users are not creating exchange mailboxes. Also our user disable scirpts are failing to do anything.
No Changes in Active Directory made after installing version 8030
After installing version 8030 there are no changes made in active directory with ad manager plus. For example: remove a user from a group in ad manager plus does not take effect in active directory. Connection to domain controllers looks ok. Need he
Build 8022 tries the email server connection over proxy
we have configured AD Manager build 8022 to use a proxy for managing m365 etc. since this new version admp tries to connect to our internal mail server over the proxy connection to send a mail. that doesn't work. internal smtp server over web proxy ???????
LDAP Attributes missing from Custom Reports
Hi, Since we upgrade ADMP to the lastest build, 8021, the LDAP attributes went missing from our existing custom reports. This report had the extensionAttribute7 selected below but now it is gone. When I checked the LDAP Filter dropdown button, none of
New Feature dynamic group rules
There is a big problem with dynamic group rules. When i filter users to it´s manager, in the preview there are the correct users. After saving the rule, the manager name switches to a uid and nothing happens. There are no users matching the rule. Second
Keep getting an error when trying to run a new Automation
Hello! I keep getting this error when trying to run a new automation I have created for User Creation: Unable to find the specified file location.Ensure that you have the necessary NTFS/Share permissions to access the specified file. I have tried following:
Having issues making API calls from Jira automation
We are trying to have AD user creation driven by a Jira form that a user submits with the new user's information. When the form is submitted, Jira Automation pulls data from it (First name, last name, email, etc) and then is configured to make a HTTP
Field Error custom HCM integration
Hello, we are currently trying to implement a custom HCM integration to automatically update our accounts. With the latest Build (8000) most of the steps were done easily but we encounter a problem while trying to sync the accountExpirationDate. After
Updating computer description field while running an automation
I am building an automation to disable all computers that were not active during the last 90 days. As part of this I want to update the description field to the date the computer account was disabled. I have set up an Automation and Automation policy.
Adding technicians through an AD Group
Hi , Currently trying to add technicians through an AD group with the users already part of it ,however when they try to do login .. they all getting : Your Account is not configured either as help desk technician or as workflow technician. Please note
Can delete AD Group added to workflow
How do I delete an AD group that has been added to a workflow? I see no option to delete it. I can delete "direct users", which are ME accounts, but no the AD groups. Thank you
Change date format on input from API
Hi there, I have an UltiPro API that is working fine however, I am trying to update the AD AccountExpires data value to match the DateLastWorked in UltiPro. The format of the date filed in UltiPro is YYYY-MM-DDT00:00:00 and I believe the format needed
Updating DepartmentNumber field
Hi, We have a SAP SuccessFactor CSV export with details needed import ta AD. Automation is correctly configured and for new employees works without any problem. But for existing employees it does not update DepartmentNumber AD field after employee changes
Result of creating an account via REST API.
The USER_EMAIL return result is incorrect. It's look like samaccountname @domainname not mail attribute.
How do i fix this issue
Hey All Get this issue when i try to make a repport in Admanager plus - Share mailbox reports What is the probs? is it rights ore some easy going solution :-)
ADManager plus Account Expiry Sync with AD
I've reported an issue with ADManager support about this issue and wanted to place this in the forum for wider discussion if possible. Before upgrading to 7200+ version of ADManager plus, when we change the account expiry in a template, it reflects the
Automaiton/Orchestration profile not working with "Disable user" action
Hello, I would like that when I disable an user, it is automatically moved to an other OU. To do so i created an orchestration profile mapped to an orchestration template. The profile looks like this. However, when i disable an user via admanager plus
Webhook problem.
Hi.- I doing some research to send the information recopiled on "Create Single User" template via webhook to azure Automation account. The final porpouse is created a RPA to fill this values on another webpage. The problems is when i doing a test, webhook
User Account Expiration Display
I have a problem where the Account Expiration data displayed in AD Manager is incorrect. AD shows a user account with a account expiration date but AD Manager shows the account Never Expries. Anyone else seeing this?
Reply Template not used when forwarding conversations/Email - No forward template to be found in settings platform
Hi all, we experience difficulties finding where to set-up the template in case of conversation forward (which is in our case different that the reply template). Would you please give me the info where this template choice should be changed, we would
Automated User Creation
Hello! Since update 7185 (also in 7186 this does not work) our automations that create users from CSV files do not work anymore. The error message is as follows: "Some of the values specified for account expires are invalid". Before the update to 7185,
Not syncing with some DCs but successfully with others
We have a total of 22 DC's in our ADManager and syncing data from them all but i have a couple DC's that are just refusing to sync. When i run a report about inactive users, for example, the whole remote site shows up as inactive as ADManager cannot pull
Logs for capturing what went wrong whilst updating ADManager
Hello there, I attempted to update my companies version of ADManager Plus from build 6631, which first means updating to 7000. Unfortunately it failed, and I didn't have the time to collect the logs before I had to restore the server from snapshot. I'm
ADManager
Can run StartDB.bat
Modification templates not updating M365 group memberships
Hi, I have a new user creation template that creates the user and M365 user with Dirsync, this step is run by an admin using the create user screen. The AD and AAD accounts are created with the AAD group memberships required. An hour later using automation,
AD Manager Integration
I cannot integrate our AD Manager to ServiceDesk Plus
AdManager Plus Reports Storage Path Not Working
The UNC path entered to put the csv report and email the link is not working. The csv file is zipped and stored locally on the server in path C:\ManageEngine\ADManager Plus\audit-data\reports\. Any ideas on why not working?
Can't get HA to activate
Followed the documentation and everytime I enter the info for HA it tells me the credentials are incorrect, however I've used the same account on both sides and the password works. I even made a new service account and tried it but then it says the same
error when creating mailbox 365 per template
Hi, When creating a user AD and 365 per template until yesterday everything worked correctly, but today I get this error: "Error al crear el usuario de Office 365. You must call the Connect-MsolService cmdlet before calling any other cmdlets" to what may be due, thank you Regards,
GINA Issue
Hi, we are using the SelfService Plus GINA client, and getting a blank screen. We have policies configured, and it works on some servers, but not others. Cookies are turned on, and the website is allowed. It loads the logo on the screen but doesn't appear
automation disable/delete inactive users
Hello, I created an automation with deprovisioning policy (see image). This automation disables users but deletes them immediately (not after 60 days). What am I doing wrong?
Update on the recent vulnerability in Apache Commons Text library and the impact on ManageEngine on-premise products
Dear Support, Kindly advice for the above vulnerability
Domaindetails disappear
After a while the domaindetails disappear. An admin needs to change the settings. What can we do to solve this?
Unable to see 365 users from within ADManager
We used to have no issues seeing all users/exchange details from within ADManager but now we are getting an eror when trying to generate a list of users or groups from 365 tenant. It states it is connected and we are able to create new users with licences
AdManagerPlus
Hi everyone. I have a problem with reports in this App. All reports always showing only 100 entries. Is it license restriction on something different like specific settings. I have version 7.1.26 now in trial mode
Error editing GPO settings
Hello, When I try to edit a GPO by clicking on the "Edit GPO Settings" option, I get the following error: It happens with all the GPOs even the ones created directly from ADManager Plus. I can correctly do other actions like create/delete GPOs,
Cleartext Submission of Password
With our recent PCI audit it has been discovered that our version of ADManager Plus has a vulnerability with Cleartext Submission of Password. We are currently on version 6.6.5 Build 6659. Is there a way to stop the submission of cleartext passwords? Please advise,
Schedule Automation CSV not updating created tasks
We have a scheduled Automation for our termination process and it suppose to read the appended names in the .CSV (not having to delete prior names associated with tasks) but it won't read the new names when "Select only the appended objects from the file".
ADManager plus GPO editing
Dears, I try to update an existing GPO about Register keys. But i don't have access to the "preferences" settings of the user configuration to edit Registre keys. Without this function i can't work on my GPO from ADManager. Thanks for your help
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