issues with installation - connection to mysql
I cant follow very well is mysql installed together with the last version , i wanted to install yesterday when i open the db setup wizard , i enter the info like attached and then i get an error when saving i want to test the software asap Jef
where to find online chat helpdesk
i'am looking for the online helpdesk chat option can't find it anywhere paul
Do you have to be a technichian to approve a PO?
Hello, Do you have to be a technichian to approve a PO? I mean does the ceo need to be a technician to approve a purchase request from one of the users? Jacob
NEED HELP WITH EMAIL NOTIFICATION
I need help with email notifications.... i have tried everything including groups and rules......but every time a ticket is sent to the helpdesk technicians are not getting emails stating that the ticket has been sent in to the help desk ....can someone plz help with this issure......step by step procedure would be appreciated......
Removing the login details from login page
Hello, I have recently purchased this software and I have been busy modifying it to suit our specific needs. However I a not able to remove the login details from the main login page. I am getting a Javascript error. The error message reads as follows: Line: 54 Char: 3 Error: Object doesn't support this property or method Code: 0 URL: http://support.studon.com Has anyone come across this before? Is there a fix? Could it be that we have aliased it to go to support.studon.com? Any and all help is greatly
ITIL Demo comments
I've been waiting to but into ServiceDesk for almost a year now. Something we really need is an ITIL based version. I'm therefore been pleased to see the demo up and running at http://itildemo.servicedeskplus.com. It looks promising. Since ITIL is undoubtedly the way forward for all levels of the industry (large or small), I'm surprised that the product may split into two streams. Even the smallest company can make full use of the change and problem management features. I believe it would be a real
Problems creating new technicians
Hi Guys, Just got Service Desk into a production environment after successful testing but I have had problems trying to create new technicians after I have deleted old ones. I am using the same user names as the previously deleted users but can't as the application keeps informing me the user name already exists. Can anyone help, can I manually delete from the MySQL DB? Thanks in advance. Manish
All SD6+ MSSQL Users Must Read!! (Backup/Disaster Recovery)
All, We sucessfully migrated to MSSQL and are currently utilizing version 6005 of ServiceDesk Plus. More importantly, we currently are performing SQL backups of all of our ServiceDesk data along with the rest of our company data. We had our web front end ServiceDesk server crash due to a hard drive / raid failure. We failed over to our development ServiceDesk server and repointed the database. Everything seemed to be working fine. It turns out though that we had NO access to any of our file attachments
External E-mails
Is there a way to turn off sending e-mails to external addresses? We are using ServiceDesk for our internal users but some external customers also email to the e-mail group that ServiceDesk generates requests from and we don't want the e-mail notifications going out to our external customers. Thank you. Kimberly
Cannot change SD to use my own mysql DB
Hello I cannot change sd to use my own mysql db. I installed sd and made sure it worked fine. Then i ran the changedbserver.bat and configured it to point at my mysql server. tested the connection and hit save. Now after changing the database i cannot start the sdserver. it crashes with the error ManageEngine ServiceDesk Plus started. INFO | jvm 1 | 2007/06/27 16:14:22 | Unable to start MySQL server on port 3306. Please free the port. ERROR | wrapper | 2007/06/27 16:14:23 | JVM exited unexpectedly.
Notifications Working as Intended?
Howdy, First i must say fantastic piece of software. Now back to my issue. Someone please correct me if im wrong, but the email notification in the notification settings, should be sending an email to the technicians i specify (myself) when i or anyone else creates a new request? (yes ive ticked the lil box) So lets say 9 users submit tickets i should get 9 emails saying: A new request with request id $RequestId has been created by $RequesterName. Short info on the request is : Title : $Title Category
Tickets re-opened when user replies via e-mail
-- ServiceDesk+ 6.0.0.3 running on an MSSQL database -- Hypothetical situation: A requester creates a ticket with a 4-hour priority. I close the ticket 1 hour before it is due (because I'm awesome). SD+ notifies the user via e-mail that the ticket has been closed. 3 hours later, the user replies to the e-mail with "Thanks!" This causes SD+ to re-open the ticket and causes it to go over-due immediately. That's bad. I've messed around with the e-mail templates and no matter how much the user modifies
Entering a Resolution Problem
I can't enter a resolution for some problems (which in turn does not allow me to close them); the strange thing is some problems I can enter a resolution and other I can't. Has anyone ran into this problem before?
I have managed to create a technitian i cannot delete?
Hello, Im setting up SDP and I have managed to create a technitian i cannot delete. there is not red x next to the user. how can i delete that person? JAcob
Users can view all Contracts
I've setup a group of users who only have access to the contrats tab. under roles i've checked full control for contracts and selected the option Assigned to him for Requests technician is allowed to view. However when the tech logs in they are able to see all the contracts no matter which user created them. How can i get it so they can only see the contrats they make.
program doesn't recognise workstation in workgroup
hello, i'm using the program for a few days now (first the free now the trial version) the inventory module doesn't see my ccomputers. i'am running the program on xp pro (sp2) i have one xp machine and a vista laptop i don't have a domain but a workgroup (mshome) i made sure i have full admin rights at both pc's but the program says "no response from workstations probably the workstations are switcht of or not existing. can somebody tell me what i am doing wrong?
ITIL Feature
I am looking at the online demo of the ITIL version, and it looks quite interesting with the addition of the Problems and Changes tabs. However, I would like to make a feature suggestion. My company currently develops and maintains a incident database program (VB6 front end with Oracle database back end) for keeping track of problem incidents, change requests, and timesheets for our software development division. The timesheets for all the employees consist of entries for time spent on incidents,
No technicians available to allocate
I have just added all the technicians to various groups and now, when entering a request can only allocate a group. "no options available" appears where normally you could select a technican. Also anyone enters a quick request the job seems to disappear when saved. I believe it is connected to the above issue. Could anyone help me out on this please. Many thanks Roger
Hello
when will this Full version be available and what will be the cost.Also we would like to know if we can migrate this with our old Adventnet 5.5.0. Please advise thanks
Closing rules
Hi, I've just upgraded to version 6.0 (the latest) and I'm very disappointed that closing rules don't apply to custom status ... I have setup a few status with type "Completed" and the closing rules don't apply ... so they are useless to me :( Regards, bsod
SD Upgrade build 6003 --> 6008
Hello, I have been trying to upgrade version 6003 to 6008 but have had some problems. SD is configured for MSSQL and all seems to be OK until 98% when it says uninstalling and performs a rollback. Beow is the log. Can someone please help ASAP on this. I need to upgrade to get some consistancy with the mail fetcher and also delete some old categories etc by tomorrow. Output from log: Update Manager Error Dialog server\default\lib\AdventNetPersistence.jar server\default\lib\SDUtils.jar server\default\\conf\buildinfo.xml
IMPORT FROM EXCEL
Hi,, how can i import old requests from excel to ServiceDesk PLus. Thanks for yours help....
connecting to selfservice portal
hello everybody, i just started to use service deks plus (free version for testing) i want to know how i can make a connection from my website (hosted somewhere else) to the selfservice portal. i'am running the service desk plus programma on a XP-professional os and there on is also running de web application. i hope you can give me the answer. as simple as possible, although i'am a systemengeneer i don't know anything about the internet with regards, paul Moolenaar (from the Netherlands)
Notifications - request status incorrect
When I open a new request, but select the status as 'closed', the notification detail showsa status of 'Open'. The request files correctly and is in fact closed, but the notification doesn't update with this info - any ideas? Thanks
Inventory Import Workstation Off-line Network
Hello, How can I import the data materials and software of a workstation off-line to the network. Thank you.
SDP6, How do I set the default Request filter?
It defaults to "Open Requests", but I would like to have it default to another Filtered view. Also, when will the documentation be updated to reflect changes in SDP6?
Remove chart from reports
Is it possible to have a report that doesn't show the chart at the top of the page? The chart takes up almost half a page when printed and not necessary for some reports I need to make. This causes a report that could be one page to print two pages.
Forgotten Admin Password for ServiceDesk Plus
Please can someone help...I have forgotten the admin password for servicedesk plus, not the default one but the one I changed it to.
question about the migration
Hey, I have a problem about the emigration of service desk plus. I have a version 6.0.0 and a build number 5999 and it's impossible for me to migrate to version 6 with a build number 6000 to 6008. How can I do it? Thanks for your help.
Deleting Requests
When a Technician deletes a request, is it gone forever?
Change the Fontstype in Email
hi is it possible to change the fonts-type in the notification-emails. default is times new roman, but in our company we have a CD/CI where the fonts-type is verdana. so, where can i change the fonts from SDplus regards Kurt
new work station
hello, i must ask you, sorry for my english. I want to know if we can add a new workstation with a csv file ? Thank you for your answer.
Edit a technician in a catagory
Does anyone know how to edit the default technician in a category? Even when we select a different technician from the drop down, it defaults to the technician listed in the set up. I can't find where I need to go to change that. Any ideas?? Thanks!
Creating an audit disk
I was wondering if anyone knew if it's possible to manually audit a workstation? For example, is it possible to extract information from an off-line workstation using a USB key?
Summary in the Subject
Hello, I need that the summary information will be included in the subject. That means that if somebody change the subject we could maintain this information. Any idea? Thank you for your support Ghasem
ITIL Beta, sorry in wrong forum
We've downloaded the beta copy of SD+ ITIL and I've come across a few of things with software licenses. There may be a bug when giving a scanned software a minor version. I've tried this twice and both times I end up with the same thing. I loose all options for software licenses or allocating to a workstation. The only thing I see is an option to change type which only list database. 2nd thing I noticed is I ran a scan on my domain and it pulled in two copies of adobe acrobat. Version 7.0 and 7.0.9
Custom report on License quantities
We would like to produce a report on the total of each license that is scanned in the inventory eg. Windows 2000 Pro 23 Windows XP 5 Windows 2003 Server Standard 6 Adobe Acrobat 12 Office 2000 Pro 23 and so on ...... I think you get the gist. is this possible as it would be very useful for audting purposes. TIA Damian
6006: Scanning Workstations
Hi Just wanted to check how this works :). Say my first scan detects 50 workstations on the domain. If I scan a second time and only 40 workstations are detected, are these workstations (which were previously scanned) removed from the list? :)
Problem with installation
Hi I had SD+ installed and working ok. I then purchased ADmanager and was advised by my reseller that it was ok to install these two products on the same server. Once i did this neither product worked. I have uninstalled both and reinstalled SD+ as i need my helpdesk back! However, i cannot start sd+ server; i receive the following errors in the wrapper.log... INFO | jvm 1 | 2007/06/18 13:58:18 | Server Started. INFO | jvm 1 | 2007/06/18 13:58:18 | Please connect your client at http://localhost:8080
set a default value for the 'allocate to' and 'owner name' f
Is there a way to set a default value for the 'allocate to' and 'owner name' fields so that when I receive an item from a Purchase Order, the "Allocate To", and the "Owner Name" to are already filled in? Thanks, Carolyn
Next Page