Problem with installation
Hi
I had SD+ installed and working ok.
I then purchased ADmanager and was advised by my reseller that it was ok to install these two products on the same server.
Once i did this neither product worked.
I have uninstalled both and reinstalled SD+ as i need my helpdesk back!
However, i cannot start sd+ server; i receive the following errors in the wrapper.log...
INFO | jvm 1 | 2007/06/18 13:58:18 | Server Started.
INFO | jvm 1 | 2007/06/18 13:58:18 | Please connect your client at http://localhost:8080
ERROR | wrapper | 2007/06/18 13:59:18 | JVM appears hung: Timed out waiting for signal from JVM.
ERROR | wrapper | 2007/06/18 13:59:18 | JVM did not exit on request, terminated
FATAL | wrapper | 2007/06/18 13:59:19 | There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up.
FATAL | wrapper | 2007/06/18 13:59:20 | There may be a configuration problem: please check the logs.
STATUS | wrapper | 2007/06/18 13:59:20 | <-- Wrapper Stopped
STATUS | wrapper | 2007/06/18 14:00:54 | Starting the ManageEngine ServiceDesk Plus service...
STATUS | wrapper | 2007/06/18 14:00:54 | --> Wrapper Started as Service
STATUS | wrapper | 2007/06/18 14:00:54 | Launching a JVM...
INFO | wrapper | 2007/06/18 14:00:59 | Waiting to start...
STATUS | wrapper | 2007/06/18 14:01:02 | ManageEngine ServiceDesk Plus started.
INFO | jvm 1 | 2007/06/18 14:01:03 | This evaluation copy is valid for 29 days
INFO | jvm 1 | 2007/06/18 14:01:36 | Unable to start MySQL server on port 33366. Please free the port.
ERROR | wrapper | 2007/06/18 14:01:37 | JVM exited unexpectedly.
FATAL | wrapper | 2007/06/18 14:01:37 | There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up.
FATAL | wrapper | 2007/06/18 14:01:37 | There may be a configuration problem: please check the logs.
Can someone advise how i resolve this please
Many thanks
I had SD+ installed and working ok.
I then purchased ADmanager and was advised by my reseller that it was ok to install these two products on the same server.
Once i did this neither product worked.
I have uninstalled both and reinstalled SD+ as i need my helpdesk back!
However, i cannot start sd+ server; i receive the following errors in the wrapper.log...
INFO | jvm 1 | 2007/06/18 13:58:18 | Server Started.
INFO | jvm 1 | 2007/06/18 13:58:18 | Please connect your client at http://localhost:8080
ERROR | wrapper | 2007/06/18 13:59:18 | JVM appears hung: Timed out waiting for signal from JVM.
ERROR | wrapper | 2007/06/18 13:59:18 | JVM did not exit on request, terminated
FATAL | wrapper | 2007/06/18 13:59:19 | There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up.
FATAL | wrapper | 2007/06/18 13:59:20 | There may be a configuration problem: please check the logs.
STATUS | wrapper | 2007/06/18 13:59:20 | <-- Wrapper Stopped
STATUS | wrapper | 2007/06/18 14:00:54 | Starting the ManageEngine ServiceDesk Plus service...
STATUS | wrapper | 2007/06/18 14:00:54 | --> Wrapper Started as Service
STATUS | wrapper | 2007/06/18 14:00:54 | Launching a JVM...
INFO | wrapper | 2007/06/18 14:00:59 | Waiting to start...
STATUS | wrapper | 2007/06/18 14:01:02 | ManageEngine ServiceDesk Plus started.
INFO | jvm 1 | 2007/06/18 14:01:03 | This evaluation copy is valid for 29 days
INFO | jvm 1 | 2007/06/18 14:01:36 | Unable to start MySQL server on port 33366. Please free the port.
ERROR | wrapper | 2007/06/18 14:01:37 | JVM exited unexpectedly.
FATAL | wrapper | 2007/06/18 14:01:37 | There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up.
FATAL | wrapper | 2007/06/18 14:01:37 | There may be a configuration problem: please check the logs.
Can someone advise how i resolve this please
Many thanks