Notifications Working as Intended?
Howdy,
First i must say fantastic piece of software. Now back to my issue.
Someone please correct me if im wrong, but the email notification in the notification settings, should be sending an email to the technicians i specify (myself) when i or anyone else creates a new request? (yes ive ticked the lil box)
So lets say 9 users submit tickets i should get 9 emails saying:
A new request with request id $RequestId has been created by $RequesterName. Short info on the request is :
Title : $Title
Category : $Category
Description : $Description
Click for details : $RequestLink
Where the $'s are filled in by the requesters name etc...
I cant seem to get this feature working OR am i thinking its supposed to do something that it isnt?
The reason i ask is. I have created a new AD user named ITSupport this will be my support email. I can email this user (via outlook) and it fetches that email correctly and puts that into the New requests. However i get no notification at all. Nor do i get a notification if i create a new request from within servicedesk.
Anyone have any idea why my notifications wont work?
We run ISA Server and McAfee Groupshield & Mcafee VirusScan 8.0.
I did see another post regarding mcafee but it only mentioned that it was blocking ports. I guess i was struggling to understand how it does not block any of my other emails from around the domain or outside of the domain yet it seems to block the servicedesk ones?
Anyone got any ideas?
Cheers
First i must say fantastic piece of software. Now back to my issue.
Someone please correct me if im wrong, but the email notification in the notification settings, should be sending an email to the technicians i specify (myself) when i or anyone else creates a new request? (yes ive ticked the lil box)
So lets say 9 users submit tickets i should get 9 emails saying:
A new request with request id $RequestId has been created by $RequesterName. Short info on the request is :
Title : $Title
Category : $Category
Description : $Description
Click for details : $RequestLink
Where the $'s are filled in by the requesters name etc...
I cant seem to get this feature working OR am i thinking its supposed to do something that it isnt?
The reason i ask is. I have created a new AD user named ITSupport this will be my support email. I can email this user (via outlook) and it fetches that email correctly and puts that into the New requests. However i get no notification at all. Nor do i get a notification if i create a new request from within servicedesk.
Anyone have any idea why my notifications wont work?
We run ISA Server and McAfee Groupshield & Mcafee VirusScan 8.0.
I did see another post regarding mcafee but it only mentioned that it was blocking ports. I guess i was struggling to understand how it does not block any of my other emails from around the domain or outside of the domain yet it seems to block the servicedesk ones?
Anyone got any ideas?
Cheers