Application Tables Inconsistency when upgrading Error 1008
I have attached the log file for update manager as we are getting an error 1008 when trying to upgrade to 14200 We recently had some corruption which has been removed. Can you advise what changes need to be made to the updmgr file to bypass these tables
***date field without time***
Hi, It is possible to display a date field only with date, without time?
UpdateManager not opening in 14.2 Build 14201
I am currently running version 14.2 Build 14201 of the ServiceDeskPlus on premis software. I am trying to update to the latest version of the software. When I try to run the UpdateManager.bat I get a command window and the confirmation to run as administrator,
unable to find valid certification path to requested target
We are getting this error message when we try to update a request with a custom function. We do have ldap in our enviornment and an SSL certificate. We do not have any issues with emails it's just when we try to use this custom function. I've looked at
Feature: Export Project to MS Project
Hi ManageEngine, Since ME SDP can import projects from MS Project, can we make the reverse true? Feature Request. Regards, Ana Rodriguez
Technicians can see certain reports
Is there a way to have each technician see certain reports? For example, everyone should see their daily/weekly time spent reports but shouldn't see the reports of other technician
Rest API over HTTPS
Dear all, Based on API documentation provided by ManageEngine Rest API is using HTTP: "REST API acts as a bridge between ServiceDesk Plus and other applications. The Info communication happens via HTTP Request." Is it possible to use it on HTTPS as well?
[ForYourInformation -35] Page Scripts
The UI of ServiceDesk Plus is built over the hundreds of js and CSS contents. Every element/content that you see in the UI is a part of these js files. Wouldn't it be nice if you can customize the UI based on your needs? Would you believe that if you can customize the UI with your scripts? The Page Scripts option is one of the enhancements that was released in the 11100 builds of the application. With Page Scripts in place, you can customize the UI to suit your business needs. Where to access this
unable to reply on request email.. saying sending notification failed
using office 365 email solution, able to fatch incoming mail but unable to send or reply from service desk plus. find outgoing setting screenshot. pls help ...
Service Desk Assets
After building a new virtual machine, I'm able to see the asset in service within 24 hours. I've completed three different builds and they aren't showing up when I search them in assets. Is anybody having the same issue or saw this before/
Discovery - Agent Configuration; General failure while fetching agent configuration.
Hello, Every time I try to open the Discovery - Agent Configuration tab in SD Plus, it is all grayed out and then gives me this red error message: General failure while fetching agent configuration. Thank you.
Task Enhancement
Hi, From working with the tasks in request templates it would be great to have the following features included The ability to format the task description using rich text so we can add bullet points and make text bold so it stands out Would be great to be able to set a task to only create at a specific time of day The option to set rules that a task only creates on a specific day of the week (i.e. we have tasks that only create if its a Monday) The option to create a task template from a task without
Integration between SDP and SDP MSP
Hi, We are planning an integration between SDP and SDP MSP. The purpose is to have the same tickets from SDP to be added to MSP system with the same due by date, SLA, Tasks, Notes, Request Status, Approvals and etc. The all tickets are creating by the
Hide Status to Problem records
Hi Team, I have created a new status and I would like to hide from Problem record. To be used only on incident. Is that possible via script or something ? Thank you
Requests view column "Total Cost" - how does this populate?
We have recently been experimenting with the cost per hour for technicians. While I can see how it applies to work logs, there's one spot that doesn't seem to be getting updated. In the Requests view it is possible to add a column titled "Total Cost",
email reply window slow
Hi When replying to a case, the email reply window misses characters if you type more than 1 character a second (or so). Is there some plug-in or scanning or something going on here, that could be disabled? The service desk server is remote from my LAN, so I wonder if its sending characters back to the server, thus its dependant on latency etc? Its really frustrating!!!! Thanks, James
Disable all notifications from Test Instance
We have a test instance of SDP up. We have mail fetching turned off, but notifications for things like Contract reminders and scheduled reports and what not all still send emails. Is there a quick easy way to disable ALL notifications from an instance?
No task filtering drill down list
Hi ALL SDP 14304. Default Task filter is missing ( How i can fix it ?
Task Trigger Action does not work
Hi before upgrading to 14.3, we added a custom trigger action that executes a script when a task schedule is changed. and it works in the service catalog Flow. After Upgrading, it seems this functionality no longer works. the Task custom trigger action
Masterclass 2023: Season 2 Episode 1 - Crafting dynamic templates in ServiceDesk Plus [On-premises]
Hi there, Hope you and yours are doing well. We are delighted to invite you and your team to the second season's first episode of the ServiceDesk Plus masterclass series 2023. In this episode, we'll look at how IT service desk teams can save time and
task menu doesn't appear
Ta
Additional Fields-Users in Request form
I created an additional field called :"Place of Employment" for users in the Additional Fields-Users section. How can I retrieve this field in the Request form?
service is not showing after configuring service on services catalog
Greetings service is not showing after configuring service on services catalog kindly note that i have activated the requester view and copied all the filed from technician view
Bundling of certificates into a keystore failed.
When trying to import our new certificate we are prompted by the system with the following error message: Since we are not buying the software I got an reply to just post a Community note instead. So here we are, anyone else with the same issue?
[Security advisory] Authentication bypass vulnerability in ServiceDesk Plus versions 11305 and below
Hi there, This is a security advisory regarding an authentication bypass vulnerability in a few application URLs in ServiceDesk Plus, which has been identified and rectified. On-premises users of ServiceDesk Plus (all editions) with versions 11305
Show Database Backup Size
In my opinion, show the size of the old backuped files in the backup settings section Sometimes the hard drive is full and the backup is left incomplete and no email is provided about the failure of the backup
Business Rules - Reporting
Hi, Is there any report that can be done that exports all the details of the Business Rules you have configured ? Would be really handy for triage of issues. Regards Andrew
Description variable in notifications
It appears that $Description in the notification templates can only refer to the ORIGINAL description for a request, i.e., the text of the requester's original email. What I would find really helpful, in addition to that capability, is to have variables that represent the description of the latest update. A practical example: This "Alert(or Notify) technician by e-mail when there is a new reply from the requester." notification to technicians is limited to saying the following: ---- Subject:
Best Prcatice
What is the best solution for designing forms that have dozens of fields? how can you put the title of the date field in multiple forms without defining a new field. For example, for: access start date - access end date - recruitment start date - termination
Change output for $ auto complete variable
Trying to change the output of $requestlink. It's supposed to auto populate the request link as a hyper link but it is not a hyperlink so user can't click to follow the link.
How to email from technician's email address?
Hello, just started a trial and wondering if it's possible that when a technician replies to a request, the email notification to the requester of any notes can come from the technician's email address? Thanks
Add More Options to "Requester Allowed to View" under User Configurations
The current list allow for a user is as below: - Only their own requests - All their Department request - All their Site requests - All requests I would like to suggest to make this list a bit more dynamic and maybe include "Region" in this list. This
Custom Reports with attachments
Hi, How to create a custom report for ticket which has attachments? Regards, Karthikeyan R
Upgrade failed from 11129 to 11200
in upgrade from 11129 to 11200 , got error in every try , the error in section dropping tables & specific UserAdditionalFileds Table , i drop any data in this table and any additional filed in application , but every time run updatemanager , i got this
Customized Survey
Hi Team. Is there a way to send a customized Survey to specific users list without it being based on an incident or request? We implemented a new service and we're testing it with a few select users and we'd like to know their feedback. Best Regards.
Resending an approval
It would be helpful if when resending an approval, you had the ability to add a note to the person receiving the email.
[SDF-57112] Problem template
Why we cannot edit/create a template for problems? I would like to remove couple of default fields but the system won't let me to do it. Can this be considered as a feature request? Also how can set up SLAs for Problems? Regards Mario
Change, maximum number of attachments
Hello, the documentation at https://help.servicedeskplus.com/file-attachments states the following: "The default maximum limit for the number of attachments per record is 50 subject to the following limitations: Change module: The maximum limit for the
Bulk assign to Support Group
Hi guys. We are adding to the usual helpdesk team a new Support Group (new technicians) who will have to view only the requests addressed to them. So we have created a role that sees only the requests of the group to which one belongs but now we need
[Free webinar] A guide to consolidating IT operations data into a unified dashboard
Hello folks, We're back with an insightful webinar on consolidating IT operations data into a unified dashboard. Date and time: July 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you struggling to pinpoint the root cause of IT downtime?
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