The software suite still shows in asset after I deleted the software
I use ServiceDesk Plus V14620 and EC V11.2.2335.3 for asset management. I have meeted an issue now. For ease of management, I have added various versions of software such as Anaconda as a software suite (for example, I named it Anaconda (suite)). Afterwards,
IBM Security Identity Manager
Has anyone integrated Service Desk Plus with IBM Security Indentity Manager (iSim) now called ISVG? Our end users will request security access to a certain application through ISVG but there is not ticket in SD to assign a license unless the end user
ServiceNow Integtation : where is servicenow_config.json?
HI all - I'm trying to configure ServiceNow via Deluge (not python) and I'm wondering where the servicenow_config.json scrip it? I'm unable to locate it on my server. If I need to create it, what folder does it belong in? Also, if I setup multiple customer
Notification on expired certificate
Hello SDP, Is there a way to generate a notification (warning) on assets (that have an attribute as "expiration date field") before it's reached? Thanks in advance for your support.
Background Image Login Screen ServiceDesk Plus
Hi Does anybody know how to remove the borders around a background image for the lock screen? I have imported an image put it only fills part of the page but I'd like it to show fullscreen. Thank you
I need restore database servicedesk plus ver 4.0
I need to restore a servicedesk plus database from version 4.0. Is there a chance to get that version? What options do I have if not possible? My server's disk got corrupted and I only have the files .dat the backup
SLA Report
Could someone provide the MSSQL code to produce the following report which is based on closed requests? I would like two versions, one for the previous week and one for the previous month. Priority Requests SLA % 1 5 100% 2 20 90% 3 150 75% Thanks in advance. Rohan
Conditional Notification Recipient
I have setup an onboarding request that is submitted by a member of the HR team. I would like to automatically trigger an email message to the new employee's manager. The manager is selected from a user lookup field that I have added to the request. Is
Due Date
I have a field called “Last Working Date” How to make the due date of the request and End date for the tasks matches the Last Working Date field which is the additional field in a specific template?
Tasks visible to Requesters
Hi Is there an option to make the Tasks visible to the Requester of the Request? The Requester should see how many of the tasks are already completed. Regards, Markus
[Tips & Tricks] Sending out custom notifications made easy.
Hello Folks, As a part of Request management, e-mail notifications help us notify users on important occurrences in a request. ServiceDesk Plus has default email notifications however we cannot have these notifications sent based on conditions. You might even need these notifications to go to a bunch of users. I hope this post helps you achieve this in the simplest way. In earlier versions, script-based custom triggers provided flexibility to send out custom notifications based on conditions. With
Send Notification Autocomplete with Comma in display name
Noticed when searching for a recipient in the to/CC fields in a send notification window that when searching for a name with a comma in it, as soon as the comma is typed, the form clears and resets your search. For example, the user may be setup as Smith,
MDM
Does Service Now offer built-in MDM solutions or is it only used for inventory?
Approver needs to update some fields on service request
Dear Team, I have a below requirement in my organization When a service request is raised and went for approval, we need to mandate some fields and the approver needs to fill that fields before approving the request. How to acheive this
API Calls to other instances
When I use an API KEY per user, this request works correctly: https://localhost:8080/api/v3/requests/100000006?PORTALID=301. But after changing to an integration key that belongs to this instance, it doesn't work. There is an authentication failure response.
Issue with Query Execution
Dear Support Team, I hope this message finds you well. I'm reaching out regarding an issue I'm encountering with executing a specific query. I have been trying to run the query on our PostgreSQL database to retrieve information about tickets that are
Help with a report
Good morning community! We would like to make a report that contains the number of tickets that were open+on hold for every single day from one date to another. For example, now we can have the report for every single day but separate, so if we need to
I have bug from api
I try to automate my work during delivering SDP to clients. I need add programitly webhooks, triggers, function, templates. Making this by hand in each client is boring. How to automate this?
Users profile change query
Hello SDP, Is that possible to create an audit query about all changes such as (add/remove/update dept, site, merge, etc...) on users profile and who or what performed the change?
default postgres password for servicedesk 11.1 Build 11116
Hi there, I can't connect to postgres using default user&pass. I tried : postgres/postgres postgres/sdp@123 psql.exe -U sdpadmin -p 65432 -d servicedesk -h 127.0.0.1 What is the current password? i wanted to create a link with PowerBI
On Hold Status
How do I go about to set a hold status, before a ticket can be assigned to a technician. So here is the scenario. I if a call is logged before the ticket can be assigned to any technician I want it to go through an approval and on that stage I want it
[Free webinar] How to eliminate service process inefficiencies and save costs
Hello there, Optimized technician efficiency, increased chatbot adoption, and enhanced service delivery—these transformative outcomes await you at the end of our latest webinar. This session covers proven strategies to eliminate widespread service process
Can we prevent Worklog Date selections PRIOR to current week?
Hi All - We use SDP as our Time Keeping system which is then loaded into our internal ERP System. We have issues with folks entering time to previous weeks which are not captured in current week exports that is sent to ERP. Is there a way to prevent Date
Integration with G Suite
We are looking to implement some sort of calendar/scheduling feature with ManageEngine. We are running a local version of ManageEnging on-prem, and we currently use G Suite as a company. Is there a clean way to integrate ManageEngine and G Suite, specifically Google Calendar? We're hoping to have one central technician assign tickets and manage workflow based on technician availability as shown on their Google Calendar. Any advice on this is much appreciated!
electronic signature
hi, we need feature request for end-user , we receiving a request for new assets like workstation or laptop . when the technician deliver the assets should requester signature in the paper , we need to change from paper to electronic in the SDP can you add electronic signature inn the SDP. thank you
How to change description size of Change Request?
Hello, How can we change description size of Change Request template? We cannot change size as Service Request. We difficult to scroll up and down when we have many text and some pictures.
Matrix Style Report as Widget
Good day SDP Community! I am trying to get a custom matrix style report (such as the "Requests by Category") to display as a widget in a custom dashboard. I have been through the community and knowledge base, with either dated information or no luck.
Requirement for HR and Facilities Department to use Service Desk plus
Hi Guys We have a requirement where by our HR and Facilities departments would like to start using service desk plus for logging issues that their customers have. We would want to be able to segregate the IT/Facilities and HR tickets/changes etc separately so that it appears like separate instances once the customer has logged a self service ticket. We don't want HR changes to be mixed in with IT changes Is this possible? Thanks Andy
Steps to perform by Analyst before providing Asset to the User and avoiding Duplication?
Dear All, In-order to avoid duplication of Assets (i.e., manual re-concile/merge) and gets auto. re-conciled in our ServiceDesk plus, What are the steps should an Asset Analyst perform before providing the asset to the User (i.e., In-Store to In-Use)?
Is it possible to add custom fonts to the Self-Service Portal?
Is any information available regarding adding a custom font to the Self-Service Portal within ServiceDesk plus? Thanks,
Active Directory Mapping/First Name Last Name
We've recently integrated SDP with active directory. Currently, our reply templates use the $Technician field as part of the signature, which we've always had an issue with if the person replying is not the person assigned to the ticket. The technician
TFS/Azure DevOps integration
Hi guys, Is there any update on TFS/DevOps integration? We are looking at how we create DevOps tasks from an SD ticket. Microsoft have a published REST API which I'm testing at the moment but would be nice to have this native in the product without custom
Requested for Query Report
Hi I need a report where we get the detail who have assigned the tickets to technician if we are using the Email to ticket concept.
License Errors and HTTP Error 500
We’re an IT company that’s recently onboarded a customer using ServiceDesk Plus, and unfortunately their server running it ran out of disk space. We’ve rectified the disk space issues now, however it seemed to cause license and database issues. It looks
[SD-107072, SDF-108469] New Send Notification window in 14102
Hi The new Send Notification window in 14102 is really bad. When I responding to a request. In previous version I could resize window, scroll the request I responding to and move it to other monitor. In 14102 nothing of this is possible. It is stuck at
ServiceDesk Plus vs ServiceDesk Plus MSP
Good morning, I have a quick question about SDP versions... is there any difference between MSP and non-MSP versions ? For example I would like to integrate Teams Bot with SDP Pro and I dont know if there's any chance to do it ? I found instructions on
ServiceDesk Plus version 11200 Business Rule run but not action
Please helpme check why after update from 11134 to 11200, all my business rule run but nothing action ( change template, assign technician ...) I had research but nothing help. Wait for your support.
Sync Assets (ManageEngine ServiceDesk Plus 14.6) with thrid-party apps/systems
Hello, anyone maybe know is it possible to sync Assets from MECM or from other third-party apps/systems? I am not able to find any kind of connectors for this type of sync. Thanks in advance for any feedback/response.
Scan SCCM and Asset state
Hello SDP, The machines scanned by SCCM always keep the same state whether it's scanned or not. We have machines that have not been scanned for month and keep the default state "in store". Questions: Is it possible to create a rule that will change the
How to Allow Requestor to select/change Site when he or she is submitting Incident/Service Request Form
Dear Community, I am currently Evaluating Manage Engine Service Desk Plus. I have already created Business Rule which will assign Ticket to a certain Technician based on a certain Site. The thing is that I want to allow users to be able to select their
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