We are currently conducting a security prevention check and would like to request your support in identifying how we can track or audit the download of attachment files from our ServiceDesk Plus application.

Could you please advise whether there is a way to:

1. View logs or reports showing which user downloaded an attachment.

2. Identify the specific ticket or module (e.g., Incident, Request, Change) associated with the download.

3. Determine the date, time, and IP address of the download activity (if available).

This information is critical for our internal auditing and compliance procedures. Your guidance on how to access or enable such logging would be greatly appreciated.

Thank you in advance for your support. We look forward to your response.