Stop by the ManageEngine Support Portal
Access our products, resources, knowledge base, and community, all with just one set of credentials!.
Recent Articles
Configuring Failover for Windows App Console in DDI Central
Configuring Failover for Windows App Console in DDI Central DDI Central now facilitates implementing failover capabilities for DDI app console, for providing consistent service during server down scenarios. App console can be installed in both ...DHCP Role Based Access Control (RBAC)
DHCP Role Based Access Control (RBAC) DHCP subnets, supernets, and hosts in your organizations' servers can now be assigned to individuals in the network based on their roles. Admins can grant access to selected users for specific subnets, supernets, ...DNS Role Based Access Controls (RBAC) Windows
DNS Role Based Access Controls (RBAC) Windows DNS domains in the network can be access granted to individuals of the organization through DDI Central. Admins can grant access to selected users for specific DNS domains in the network. To grant access ...Creating Contact Groups
Creating Contact Groups DDI Central enables you to group specific users under your organization to create special contact groups. You can associate the relevant contact group to be notified of alerts or incidences concerning that domain and ...DDI Windows bulk server import
DDI Windows bulk server import DDI Central Windows bulk server import facilitates importing multiple servers with their credentials and details into the application at a single time, without the need to add each server manually. Network admins need ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Log360 Cloud is now available in the UK Data Center
Dear users, We are excited to announce that Log360 Cloud is now available in the UK Data Center, bringing enhanced regional support and compliance capabilities to our customers and partners. With this update, users can: Host log and security data withinStop overpaying for Azure Virtual Machines
Hello! Are you running Azure virtual machines (VM) that were sized for peak demand but are now operating far below capacity? And are you unsure which ones can be safely resized without affecting performance? Over time, workloads stabilize. Traffic patternsPatch Tuesday Updates: February 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43385 - 2026-02 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5075970) (CVE-2026-21513) (CVE-2026-21525)Patch Tuesday Updates: February 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43385 - 2026-02 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5075970) (CVE-2026-21513) (CVE-2026-21525)Patch Tuesday Updates: February 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43385 - 2026-02 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5075970) (CVE-2026-21513) (CVE-2026-21525)
Most Discussed Topics
How to add extra approvers at own approval level?
Currently I have this custom function that runs when specific conditions apply. But the problem is that the Request template is also set to send to $REPORTING_TO$ This means that it will add all three to the same approval stage. How can I add a new stageProblem with Firmware Ugprade NCM to Aruba CX
Hi there, first of all. I'm new ;) Greetings. So i have a problem with NCM and upgrading firmware to a Aruba CX6000 Series Switch. i tried all possible ways. tftp, sftp ans scp. The script in NCM: $device.execute("no page") $device.execute("copy tftp://IP[DEX] Script not found in workflow at Remote Action
Hello, I have a workflow that uses a script in Remote Action, but I noticed when editing the workflow that the script is no longer there; none of the scripts in my Script Repository appear for use in the selection option. I have tried to create anotherSLA Recalculation is not accurate when changing status from Resolved to Open when SLA has been edited
Steps to reproduce 1. Create a ticket/request that has assigned SLA so that due by time will be set. 2. Process the ticket/request until it was Resolved. 3. Edit the SLA, like adding escalation for a specific technician. 4. Manually reopen the resolvedIssues with Service Desk Plus Cloud today?
I'm getting all sorts of errors and URLs not found, along with it being very slow. Support chat agents all appear to be busy, so normally indicates an issue. Although this page showing all okay? EU ManageEngine On-Demand Service Status