Troubleshooting
Unable to connect to OpManager's "Applications" tab from Mozilla Firefox
When OpManager was opened using Firefox browser and the SSL certificates used were untrusted, users were not able to connect to the Applications tab. If OpManager is accessed from any other browsers such as Google Chrome or Microsoft Edge, users have ...
How to perform manual update of Time in AppManager Plugin when it is not in sync with localhost time
If the Applications Manager Plugin time is not in sync with the local host time, follow the steps given below: 1. Open the startApplicationsManager.bat file (For Windows) or startApplicationsManager.sh file (For Linux) present under the ...
How to find the protocol and hostname used by OpManager to load APM Plugin under Applications tab
Login to OpManager Open Network tab of browser developer tools by pressing Ctrl + Shift + I Click on Applications -> Dashboard tab and search for MyPage in search bar of Network tab Click on the first result which has document as value for Type ...
OpManager crashed/shut down while silently installing Applications Manager Plugin
If OpManager installed in Windows machine Stop OpManager service and it's related processes Open Resource Monitor in the OpManager installed machine Click on the CPU tab In the Search Handles bar which can be found in the Associated Handles row, type ...
Alert from Applications Manager Plugin is not escalated to OpManager
Note: Only health attribute's alert from monitors will be escalated to OpManager Prerequisite: Below options should have been enabled Admin -> Action / Alarm settings -> “Enable Alarm notifications to OpManager Server” Check the hostname/IP ...
Couldn't login to Applications Manager plugin / Managed server to Admin server sync is not working in plugin
1. PostgreSQL might have reached maximum connection count If the product is using PostgreSQL as the backend database, please check the latest log file from the <OPM_Home>\OpManager\pgsql\data\'pg_log' for the below print. ...
When logged in using Active Directory user in OpManager, Password cannot be empty message prompted on clicking Apps tab
Check if any domain controller is added to the Applications Manager plugin (The login page of Applications Manager plugin will have added domains listed in a dropdown) If any domain is listed, login to the Applications manager plugin using the ...
Troubleshooting Applications Manager Plugin (APM Plugin) issues in OpManager/OpManager Plus
Browse through the following topics to troubleshoot the actual problems encountered in Applications Manager Plugin (APM Plugin) for OpManager and resolve them accordingly: APM Plugin is down abnormally If the APM plugin is installed as a service, ...
Applications Manager Plugin not accessible after enabling SSL in OpManager
Try accessing the Applications Manager Plugin separately using HTTPS protocol in a separate browser in incognito mode. To do that, you will need the hostname and port number of Applications Manager. To find the same, click here. If Applications ...
Alarms from Applications Manager escalate to the wrong server
Troubleshooting Steps: Note: Alarm from Applications Manager Plugin will be escalated to OpManager only if the following option is enabled in Plugin. Under the Admin Tab, go to Action / Alarm settings and Enable the option “Enable Alarm notifications ...
Users are not getting synced from OpManager to Applications Manager
Note: Only Administrator and Operator users with All Devices scope in OpManager will be synched to Applications Manager Plugin Troubleshooting Steps: Step 1 - User name, Domain Name are case-sensitive. Ask them to check whether they are try to ...