Troubleshooting Applications Manager Plugin (APM Plugin) issues in OpManager/OpManager Plus
Browse through the following topics to troubleshoot the actual problems encountered in Applications Manager Plugin (APM Plugin) for OpManager and resolve them accordingly:
APM Plugin is down abnormally
- If the APM plugin is installed as a service, check the wrapper.log file to find whether it was shut down by any external program. If it has any memory/performance-related prints, report the issue to appmanager-support@manageengine.com and restart the Applications Manager service. After the restart, log out of OpManager. Then, log in again and then click on the Apps tab in OpManager GUI.
- If APM Plugin is not installed as a service, check the latest console.txt file to find whether it was shut down by any external program. If it has any memory/performance-related prints, report the issue to appmanager-support@manageengine.com and restart the OpManager service.
APM Plugin not started along with OpManager/OpManager Plus
- Please check the latest console.txt or wrapper.log file in case of service installations to know the status. Please wait until the log updates with the below print:
Applications Manager started successfully.
Please connect your client to the web server on: [ http://test-1234:9090/ ] - If there is no latest console.txt file or no update in wrapper.log file, check whether the latest StartUpLogs_out.txt and StartUpLogs_err.txt files contain any error. If you are not sure about the prints/error, contact appmanager-support@manageengine.com for help.
New to ADSelfService Plus?
Related Articles
Troubleshooting Applications Manager Plugin database migration failure after service pack upgrade of OPM and APM plugin
When upgrading OpManager from version 12.6.xxx to 12.7.xxx and updating the APM Plugin to 1651x, particularly when using Postgresql as the backend database, an essential one-time migration occurs. This migration involves moving our backend Postgresql ...Upgrade guide for OpManager v 12.7 and APM Plugin
After downloading the service pack for OpManager and the compatible service pack for Applications Manager Plugin (APM Plugin) to OpManager installed server, start the upgrade process for OpManager and APM Plugin by following the steps below: Note: If ...Self monitor Applications Manager using APM Insight Java Agent
Applications Manager is built with Java, hence we can monitor it using APM Insight Java Agent to measure it's performance continuously, which can be very much useful. Setting up APM Insight Java Agent Follow the below steps to download and set up the ...OpManager crashed/shut down while silently installing Applications Manager Plugin
If OpManager installed in Windows machine Stop OpManager service and it's related processes Open Resource Monitor in the OpManager installed machine Click on the CPU tab In the Search Handles bar which can be found in the Associated Handles row, type ...Alert from Applications Manager Plugin is not escalated to OpManager
Note: Only health attribute's alert from monitors will be escalated to OpManager Prerequisite: Below options should have been enabled Admin -> Action / Alarm settings -> “Enable Alarm notifications to OpManager Server” Check the hostname/IP ...