Alarms from Applications Manager escalate to the wrong server
Note: Alarm from Applications Manager
Plugin will be escalated to OpManager only if the following option is enabled
Under the Admin Tab, go to Action / Alarm settings
and Enable the option “Enable Alarm notifications to OpManager Server”
Check the hostname/ipaddress of the server
containing the monitor which is having alert.
The server containing the monitor should be
added as server monitor in Applications Manager
Also the same server should be added as
device monitor in OpManager.
If both OpManager and Applications Manager
having the server as monitor, but the alarm is not getting escalated, then
check for the following debug prints in “action.txt” file in logs folder
EscalateAlarmsToOPM: final parentHost:
Above print will display the server name of
the monitor, to which the alarm is going to escalate in OpManager
Print 2 -
AMActionExecuter : escalteAlarmToOpm: Alarm
Above print will display the alarm
properties set in Applications Manager and send it to OpManager. Property
contain alarm message, alarm code, HostName to which alarm need to be
Print 3 -
Above print will show the response received from OpManager.
Print 4 -
EscalateAlarmsToOPM: skipping escalation as parentHost value =
Above print will occur if the server
containing the monitor is not present in Applications Manager as a Server
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