Alarms from Applications Manager escalate to the wrong server
Troubleshooting Steps:
Note: Alarm from Applications Manager
Plugin will be escalated to OpManager only if the following option is enabled
in Plugin.
Under the Admin Tab, go to Action / Alarm settings and Enable the option “Enable Alarm notifications to OpManager Server”
Check the hostname/ipaddress of the server containing the monitor which is having alert.
The server containing the monitor should be added as server monitor in Applications Manager
Also the same server should be added as device monitor in OpManager.
If both OpManager and Applications Manager having the server as monitor, but the alarm is not getting escalated, then check for the following debug prints in “action.txt” file in logs folder
Print 1-
AMActionExecutor: EscalateAlarmsToOPM: final parentHost:Above print will display the server name of the monitor, to which the alarm is going to escalate in OpManager
Print 2 -
AMActionExecuter : escalteAlarmToOpm: Alarm Details ::Above print will display the alarm properties set in Applications Manager and send it to OpManager. Property contain alarm message, alarm code, HostName to which alarm need to be escalated, etc.
Print 3 -
AMActionExecutor: EscalateAlarmToOPM:Above print will show the response received from OpManager.
Print 4 -
AMActionExecutor: EscalateAlarmsToOPM: skipping escalation as parentHost value =Above print will occur if the server containing the monitor is not present in Applications Manager as a Server monitor
New to ADSelfService Plus?
Related Articles
Updating Applications Manager Server Host and Port Details in Server Agents
If the hostname or port number of the Applications Manager server changes, you must update the corresponding configuration in the installed server agents so that they can continue communicating with Applications Manager. Supported Versions Server ...Applications Manager is not collecting data from Tomcat Server.
If the proxy settings are configured wrong, then Tomcat Data collection will not happen correctly as Applications Manager uses HTTP requests for data collection from Tomcat Server. Check if you are able to access the Tomcat Server from browser in ...Allowing agent reregistration in Applications Manager
Starting with Applications Manager version 180900, an option is available in the UI to explicitly allow previously registered agents to re-register after they are reinstalled. In versions before 180900, this option is not available in the UI, and ...Data Retention in Applications Manager
Following are the different types of data that are retained for generating reports in Applications Manager: Attribute data Polled data This comprises of the data collected for the attributes in each poll of the monitor. This data is used to generate ...Mail Server Monitor - Troubleshooting
Common Mail Server Monitor Errors and Troubleshooting Guide 1. Unknown Host Error Description: This error occurs when the mail client cannot resolve the hostname of the mail server to an IP address. The issue typically arises from DNS resolution ...