Applications Manager Plugin not accessible after enabling SSL in OpManager

Applications Manager Plugin not accessible after enabling SSL in OpManager

Try accessing Applications Manager Plugin separately using HTTPS protocol with browser incognito mode.
Reference KB: 
How to find the hostname and port number of Applications Manager Plugin

If Applications Manager Plugin is not at all accessible using HTTPS port, follow the below instructions
  1. We have automated the steps to refer to OpManager's Keystore when SSL is enabled in OpManager. 
  2. Make sure that Applications Manager's server.xml file under <Applications Manager Home>\working\apache\tomcat\conf directory has keystoreFile value as the absolute file path of  OpManager's keystore.
  3. If connector tag specific to SSL Configuration in server.xml file has keystoreType key, verify its value. (i.e.) the File type given in the keystoreFile should belong to the value of the keystoreType.
  4. If the customer needs to use his own Keystore. Follow the below steps:
    Connect to the Applications Manager's database and execute the below query:
    UPDATE AM_GLOBALCONFIG SET VALUE = 'true' WHERE NAME = 'Plugin_CustomiseSSLConfiguration';
    Using your own Keystore:
         * Paste your Keystore file's absolute path as value for keystorePath in Applications Manager's server.xml under  <Applications Manager Home>\working\apache\tomcat\conf\backup directory.
         * Enter your keystore password as value for keystorePass in server.xml under <Applications Manager Home>\working\apache\tomcat\conf\backup directory

    Importing certificate to Applications Manager Plugin's default Keystore
          Follow this KB to import your own certificate to Applications Manager Plugin's keystore.
          Note: Make sure to update Keystore path and password in AppManager_Home\working\apache\tomcat\conf\server.xml with default keystore values i.e. Path and password of AppManager_Home\working\apache\tomcat\appmanager.keystore
NOTE: If encryptedKeystorePass key is already present there, update the key name with keystorePass.

If Applications Manager Plugin is accessible via HTTPS protocol but UI not loaded inside OpManager, follow the below instructions
     Customers might be using a self-signed certificate or an untrusted domain certificate. Hence, try accessing Applications Manager with HTTPS protocol using the same hostname and port number obtained from the very first step, in a separate tab in the same browser where OpManager is logged in.
Accept the risk warning page and proceed. 
Now logout OpManager, log in again and check the Applications/Apps tab.

      New to ADSelfService Plus?

        Resources

            • Related Articles

            • Troubleshooting SSL Handshake Error

              SSL Handshake Error SSL Handshake error occurs when a secure connection cannot be established to the URL added for monitoring. Common reasons for it are wrong SSL protocol version, incompatible ciphers, and invalid/missing client-side certificate.  ...
            • Troubleshooting Applications Manager Plugin (APM Plugin) issues in OpManager/OpManager Plus

              Browse through the following topics to troubleshoot the actual problems encountered in Applications Manager Plugin (APM Plugin) for OpManager and resolve them accordingly: APM Plugin is down abnormally If the APM plugin is installed as a service, ...
            • Disable HTTP access in Applications Manager

              Overview This article describes configuring a secure connection between Applications Manager server and the browser/client. Applications Manager can be accessed through any of the following URLs: For HTTP  -> http://[hostname/ip-address]:[http-port] ...
            • OpManager crashed/shut down while silently installing Applications Manager Plugin

              If OpManager installed in Windows machine Stop OpManager service and it's related processes Open Resource Monitor in the OpManager installed machine Click on the CPU tab In the Search Handles bar which can be found in the Associated Handles row, type ...
            • Alert from Applications Manager Plugin is not escalated to OpManager

              Note: Only health attribute's alert from monitors will be escalated to OpManager Prerequisite:  Below options should have been enabled  Admin -> Action / Alarm settings -> “Enable Alarm notifications to OpManager Server”  Check the hostname/IP ...