OpManager crashed/shut down while silently installing Applications Manager Plugin
If OpManager installed in Windows machine
- Stop OpManager service and it's related processes
- Open Resource Monitor in the OpManager installed machine
- Click on the CPU tab
- In the Search Handles bar which can be found in the Associated Handles row, type the below text and hit enter
\AppManager\ - List of processes that are using the AppManager directory will be listed, now wait for the processes to release the AppManager folder (which is located under the OpManager in which APM Plugin installation is initiated)
Note: Click on the Refresh icon provided in the Search box of the Associated Handles row frequently to know the updated folder access status - Once the AppManager folder under the OpManager directory (which triggered APM Plugin installation) is released i.e. Search Handles results should not have any process using this directory.
- Now, open the control panel and navigate to Uninstall or change a program section
- Check for ManageEngine Applications Manager Plugin with the current date
- Uninstall by clicking on the program name
- If you couldn't find the program with the name ManageEngine Applications Manager Plugin, please delete the AppManager folder (which is located under the OpManager in which APM Plugin installation is initiated) completely using File Explorer
- Now, please check the APMPlugin folder located under the OpManager directory i.e. C:\Program Files\ManageEngine\OpManager\APMPlugin
- Applications Manager Plugin installer (Exe file) can be found, execute the same with Administrator privilege to proceed manually installing Applications Manager Plugin
If OpManager installed in a Linux machine
- Stop OpManager
- Go to OpManager installed location and navigate to the below directory
/OpManager/AppManager/_ManageEngine ApmPlugin_installation/Logs i.e. /opt/ManageEngine/OpManager/AppManager/_ManageEngine ApmPlugin_installation/Logs - A file with a name in the below format will be created, if the file is not created, please wait for few minutes and check again.
ManageEngine_ApmPlugin_Install_<DATE>.log i.e. ManageEngine_ApmPlugin_Install_11_08_2021_16_48_44.log - Open terminal from the same location and execute the below command
tail -f logFileName
i.e. tail -f ManageEngine_ApmPlugin_Install_11_08_2021_16_48_44.log - The file will be updated with the below values at the end if installation is completed, please wait if the file is being updated
Execute Script/Batch file: <Comment>
Status: SUCCESSFUL
Execute Command: rm -rf /opt/ManageEngine/OpManager/AppManager/jre
Status: SUCCESSFUL - Once the file is updated, please remove the AppManager folder completely
- If you observe that the file is not being updated and the file has any error messages like below
- You can go ahead and remove the AppManager folder completely
- Now please go to the APMPlugin folder under the OpManager folder i.e. /opt/ManageEngine/OpManager/APMPlugin
- Applications Manager Plugin installer (bin file) can be found, execute the same with root privilege to proceed manually installing Applications Manager Plugin
New to ADSelfService Plus?
Related Articles
Upgrade guide for OpManager v 12.7 and APM Plugin
After downloading the service pack for OpManager and the compatible service pack for Applications Manager Plugin (APM Plugin) to OpManager installed server, start the upgrade process for OpManager and APM Plugin by following the steps below: Note: If ...Troubleshooting Applications Manager Plugin database migration failure after service pack upgrade of OPM and APM plugin
When upgrading OpManager from version 12.6.xxx to 12.7.xxx and updating the APM Plugin to 1651x, particularly when using Postgresql as the backend database, an essential one-time migration occurs. This migration involves moving our backend Postgresql ...Troubleshooting Applications Manager Plugin (APM Plugin) issues in OpManager/OpManager Plus
Browse through the following topics to troubleshoot the actual problems encountered in Applications Manager Plugin (APM Plugin) for OpManager and resolve them accordingly: APM Plugin is down abnormally If the APM plugin is installed as a service, ...Alert from Applications Manager Plugin is not escalated to OpManager
Note: Only health attribute's alert from monitors will be escalated to OpManager Prerequisite: Below options should have been enabled Admin -> Action / Alarm settings -> “Enable Alarm notifications to OpManager Server” Check the hostname/IP ...Applications Manager Plugin not accessible after enabling SSL in OpManager
Try accessing the Applications Manager Plugin separately using HTTPS protocol in a separate browser in incognito mode. To do that, you will need the hostname and port number of Applications Manager. To find the same, click here. If Applications ...