When logged in using Active Directory user in OpManager, Password cannot be empty message prompted on clicking Apps tab

When logged in using Active Directory user in OpManager, Password cannot be empty message prompted on clicking Apps tab

  1. Check if any domain controller is added to the Applications Manager plugin (The login page of Applications Manager plugin will have added domains listed in a dropdown)
  2. If any domain is listed, login to the Applications manager plugin using the default admin user 
  3. Navigate to Admin -> Support -> Database Summary and execute the below queries
    i) TRUNCATE AM_DOMAINCONTROLLERS
    ii) TRUNCATE AM_DOMAINUSER_MAPPER
  4. Restart OpManager service 


                  New to ADSelfService Plus?

                    • Related Articles

                    • Real User Monitor (RUM) - Troubleshooting

                      If the monitor has not polled data for a long time, follow the below steps for troubleshooting. Step 1: Check the RUM Agent configuration Real User Monitor requires the RUM Agent to be installed and mapped to the Applications Manager. Refer this help ...
                    • How to enable HTTPS connection between end user and RUM Agent?

                      By default end user data will be collected and sent via HTTP connection to RUM Agent. To enable HTTPS connection you should have an valid SSL Certificate (keystore file basically), not a self signed certificate. This step applies only to RUM Agent ...
                    • Real User Monitoring Agent - Frequently asked questions

                      How to change Applications Manager details in RUM Agent? Open the AppServer.properties file located under <RUMAgent_Home>/conf/ directory in any text editor. Update Applications Manager hostname in apm.host key. Update Applications Manager SSL Port ...
                    • Active Directory Monitor - FAQs

                      1. What are the Scripts and Processes used in the Active Directory Monitor? Below is a list of VB Scripts and PowerShell scripts used for data collection in the AD monitor: VB Scripts located in <AppManager-Home>\working\conf\application\scripts ...
                    • Self monitor Applications Manager using Real User Monitoring

                      We can monitor the Applications Manager using Real User Monitoring with a Java Script injection and this can be used to measure the Applications Manager's performance continuously. All you need is to install and setup the Real User Monitoring (RUM) ...