ServiceDesk Plus (SDP) Integrations
Configuring Callback URL for Appications Manager in ServiceDesk Plus
Description: Applications Manager with ServiceDesk Plus (SDP) integration sends a callback URL when creating or updating tickets. When a ticket is closed in ServiceDesk Plus, this callback URL triggers an API that clears the alert associated with the ...How to resolve ServiceDesk Plus Cloud error - Applications Mananger integration fail due to "Mandatory Fields" in default incident template
The ServiceDesk Plus Cloud integration with Applications Manager fails if the Default Incident Template in ServiceDesk Plus Cloud has any custom mandatory fields. For successful integration, you must mark these fields as 'Not mandatory'. To do the ...How to Integrate ServiceDesk Plus Cloud with Applications Manager
To integrate ServiceDesk Plus Cloud with Applications Manager, you need to configure and add OAuth Provider first Steps to configure and add OAuth Provider for ServiceDesk Plus Cloud Integration Visit the developer console portal at ...Fields supported for the Configuration Items Sync in ServiceDeskPlus On-Premise Integration from Applications Manager
This information is now maintained in our Help Documentation. For the latest details, please visit: ServiceDesk Plus On-Premise CMDB CI Types - Help PageSDP MSP Ticket Action not working
Problem : While adding SDP MSP via Rest API in Applications Manager we get the following error : "Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high" In Create a new Ticket page, all ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...