Overview When you configure CI synchronization with SDP MSP Cloud, each monitor is mapped to a specific customer based on your Probe and Monitor Group (MG) assignments. This article explains what happens to the corresponding Configuration Item (CI) ...
Description: Applications Manager with ServiceDesk Plus (SDP) integration sends a callback URL when creating or updating tickets. When a ticket is closed in ServiceDesk Plus, this callback URL triggers an API that clears the alert associated with the ...
The ServiceDesk Plus Cloud integration with Applications Manager fails if the Default Incident Template in ServiceDesk Plus Cloud has any custom mandatory fields. For successful integration, you must mark these fields as 'Not mandatory'. To do the ...
To integrate ServiceDesk Plus Cloud with Applications Manager, you need to configure and add OAuth Provider first Steps to configure and add OAuth Provider for ServiceDesk Plus Cloud Integration Visit the developer console portal at ...
This information is now maintained in our Help Documentation. For the latest details, please visit: ServiceDesk Plus On-Premise CMDB CI Types - Help Page
Problem : While adding SDP MSP via Rest API in Applications Manager we get the following error : "Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high" In Create a new Ticket page, all ...