Configuring Callback URL for Appications Manager in ServiceDesk Plus
Description:
Applications Manager with ServiceDesk Plus (SDP) integration sends a callback URL when creating or updating tickets. When a ticket is closed in ServiceDesk Plus, this callback URL triggers an API that clears the alert associated with the ticket in AppManager.
To allow ServiceDesk Plus to call the API and execute the callback URL, specific configurations are required.
Prerequisite:
The callback URL must be added to the allowed_origins.txt file in ServiceDesk Plus to enable SDP to make API calls to Applications Manager.
File Location:
<SDP_Home>/conf/allowed_origins.txt
Example:
Callback URL sent from Applications Manager:
HTTP:
HTTPS:
Entry to be made in the allowed_origins.txt file:
For HTTP:
http://localhost:9091
For HTTPS:
https://localhost:8444
Notes:
- This Callback URL can be found in the CMDB logs of Applications Manager under "<APM_Home>/logs/cmdb/cmdb0.txt"
Sample trace:
"callback_url : http://localhost:9091/AppManager/xml/clearAlerts?apikey=f1ea3b8285d4eb6055c6a9115db45451&entity=10000240_40801&incrementedIdVal=0"
Look for the keyword "callback_url" in the log traces.
- The security constraint requiring the allowed_origins.txt configuration has been implemented in ServiceDesk Plus starting from version 11205.
By ensuring that the callback URL is properly configured, the API responsible for clearing alerts can be executed correctly when tickets are closed in ServiceDesk Plus.
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