How to resolve ServiceDesk Plus Cloud error - Applications Mananger integration fail due to "Mandatory Fields" in default incident template

How to resolve ServiceDesk Plus Cloud error - Applications Mananger integration fail due to "Mandatory Fields" in default incident template

The ServiceDesk Plus Cloud integration with Applications Manager fails if the Default Incident Template in ServiceDesk Plus Cloud has any custom mandatory fields. For successful integration, you must mark these fields as 'Not mandatory'.
To do the same, follow the steps given below :
Step 1: Login to ServiceDesk Plus Cloud as admin. Go to Setup (Settings icon) and search for Incident Template.


Step 2: In Incident Template, click on Default Request.


Step 3: Click on the Settings icon on the custom mandatory field. 


Step 4: Uncheck the Mandatory option and click on save.


Once you have implemented the steps mentioned above, try integrating ServiceDesk Plus Cloud with Applications Manager.
Note:
      1. Once the integration is successful, these custom fields can be marked as mandatory again.
      2. Default mandatory fields need not to be changed (Template Name, Requester Name, Subject, Description)


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