How to resolve ServiceDesk Plus Cloud error - Applications Mananger integration fail due to "Mandatory Fields" in default incident template
The ServiceDesk Plus Cloud integration with Applications Manager fails if the Default Incident Template in ServiceDesk Plus Cloud has any custom mandatory fields. For successful integration, you must mark these fields as 'Not mandatory'.
To do the same, follow the steps given below :
To do the same, follow the steps given below :
Step 1: Login to ServiceDesk Plus Cloud as admin. Go to Setup (Settings icon) and search for Incident Template.
Step 2: In Incident Template, click on Default Request.
Step 3: Click on the Settings icon on the custom mandatory field.
Step 4: Uncheck the Mandatory option and click on save.
Once you have implemented the steps mentioned above, try integrating ServiceDesk Plus Cloud with Applications Manager.
Note:
1. Once the integration is successful, these custom fields can be marked as mandatory again.
2. Default mandatory fields need not to be changed (Template Name, Requester Name, Subject, Description)
New to ADSelfService Plus?
Related Articles
How to Integrate ServiceDesk Plus Cloud with Applications Manager
To integrate ServiceDesk Plus Cloud with Applications Manager, you need to configure and add OAuth Provider first Steps to configure and add OAuth Provider for ServiceDesk Plus Cloud Integration Visit the developer console portal at ...Troubleshooting - Nginx Plus
To troubleshoot Nginx Plus Server Monitor, follow the below steps: Verify Accessibility: Ensure that the Nginx Plus server instance is accessible from the Applications Manager server. Check Host and Port: Make sure you’ve entered the correct host and ...Attributes supported in Analytics Plus from Applications Manager
The following tables list the configuration attributes supported in Analytics Plus from Applications Manager, categorized by monitor type. Application Server Monitor Type Attributes .Net ● % Time in GC ● % Time in JIT Compiling ● Bytes Received/Min ● ...Error message while performing database backup of Applications Manager
While performing a database backup operation of Applications Manager build with Pgsql backend, you may encounter the following error, especially when your database size has grown bigger with a large number of tables. pg_dump: WARNING: out of shared ...Integrate Jira Service Management (Cloud) with Applications Manager using Webhook
Using Webhook, you can now integrate Jira Service Management (Cloud) with Applications Manager and receive real-time alerts on incidents right into your Jira instance. Follow the steps given below to integrate Jira service (Cloud) with Applications ...