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Recent Articles
What Happens When a Monitor's Customer Mapping Changes in ServiceDesk Plus MSP Cloud Integration
Overview When you configure CI synchronization with SDP MSP Cloud, each monitor is mapped to a specific customer based on your Probe and Monitor Group (MG) assignments. This article explains what happens to the corresponding Configuration Item (CI) ...new link
hiAgent Communication Fails with WinHTTP Error 12030
Overview This article explains how to troubleshoot WinHTTP Error 12030, which may occur when the Applications Manager Agent is unable to establish a secure HTTPS connection with the Applications Manager server. In most cases, this issue is caused by ...Support to Zia agents in Standard and professional edition
Root cause: Zia agents when released in 15200, is available only in Enterprise edition Workaround: The fjar will allow Zia agents to function in all editions of SDP Steps to apply: 1. Download the attached .fjar file corresponding to your build ...How can we schedule Polled Data report ?
Navigate to Settings → Schedule Reports → New Schedule. Select Attribute as the Report Type. Choose Polled Data as the Report Period. In the Select Attribute dropdown, select the required metrics. Under Select Resources, choose the required monitor ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud Below is a brief run-through of the same. Enhancements Sync Change Schedules to Office 365Upcoming DR drill in SA on 24th July 2026 and 31st July 2026
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho Saudi Arabia Service on 24th July 2026 and 31st July 2026 to ensure our DR Readiness in SA Deployment. This will help us support our expanding server far more efficiently.Google patches multiple critical and high severity vulnerabilities in Chrome 147.0.7727.101/102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.101/102 for Windows and Mac, and 147.0.7727.101 for Linux. This update comes with 31 security fixes, including multiple Critical severity vulnerabilities. The details of the criticalUpcoming enhancements Product Type icon & Issue fixes in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the Upcoming enhancements Product Type icon & Issue fixes in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Added a new phone icon to the Product Type iconCustomize customer cloud pricing with Billing Rules
Hi there, Managing customer-specific cloud pricing often requires manual calculations outside the platform. This makes it difficult to apply consistent pricing, accommodate different customer agreements, and maintain visibility into both actual and billed
Most Discussed Topics
OS Deployment down for everyone?
Hello, Starting this morning (my first try since the upgrade on 07-05) my OS deployment fails to connect to the Endpoint Central servers. I called and they told me they were working on it but it's been down all day. Anyone else having this issue?Endpoint Central 11.5.2622.05
I just updated Endpoint Central to version 11.5.2622.05. I configure the immediate deployment of updates to the clients, but the task doesn't start anymore (which it used to do before updating). After 1 day is still there without starting. What can ICustomisable Power Management Report - On demand and via schedule
The information I want is contained in the "System Uptime Report" in the other reports section, but I cannot have it send me the specific data I require. I assume I need a query report? I need to be able to define a group of devices, have a months worthHigh CPU / RAM usage by Endpoint Central Agent after update to 11.5.2622.07
Hello, Since the latest Endpoint Central Agent update to version 11.5.2622.07, we are experiencing a significant increase in CPU usage on several workstations, and the issue is especially visible on our Terminal Servers / RDS servers. We have noticedFirst application install works, the rest all get "Network error occured with error code : 2" from deployment template
Hey all, When using OS Deployer, my first application installs without a hitch. All of the others fail with "Network error occured with error code : 2". This is the extent of the error, no other information is given. How can I troubleshoot this?