New to ADSelfService Plus?

• Related Articles

• Make Request ID in Analytics Plus clickable - Hyper linking to SDP ticket

  Here are the steps to add a column with Request ID as link to SDP tikcet. Step 1: Open a request from ServiceDesk Plus and copy the URL as shown below,  ( http://localhost:9090/WorkOrder.do?woMode=viewWO&woID=) Step 2: Create a custom formula in ...

• Invalid login name while adding a new user via AD import.

  Currently, in Analytics Plus we do not support the special character '-' in login name while adding a new user. There will be error message saying 'Invalid Login Name' In order to avoid this, we have to follow the below steps. 1. Download the zip ...

• How to incorporate Chinese characters in user name in Analytics Plus?

  In Analytics Plus, we have few limitations in supporting Chinese characters while adding a new user in Chinese. Follow the below steps to achieve this. 1. Download the updated XML file using this link. 2. Replace it under ...

• Steps to Configure Request ID Hyperlinking from Analytics Plus Cloud to ServiceDesk Plus

  Table of Contents Requirement Solution Requirement: To create a formula column in Request Table in AnalyticsPlus Cloud for Request as a 'URL' to respective ServiceDesk Plus request. Solution: Step 1: Open a Request in ServiceDesk Plus Cloud and copy ...

• Image upload error - 5250 and 5260

  Issue: Can't upload the image to the dashboards in 5250, & 5260 Build. When attempting to upload an image in the dashboard, it would keep loading and would never end. Existing images would also not load in dashboards. This is identified as an issue ...