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• Zia prediction failure due to security statements at the front of email content

  Issue: Zia approval prediction fails when security statements are present at the starting of the mail content. Since we consider the first 100 characters and 2 sentences from the content, the approval comment given by the user was not considered due ...

• Zia Approval / Request Reopen prediction fails due to the presence of Email Classification Headers

  Issue: Zia Approval / Request Reopen prediction fails when the reply mails have Email Classification Header contents in them. Disclaimer: For eliminating Email Classification Headers while processing approval / reopen reply mails for Zia prediction, ...

• Zia Prediction Fails When Email Content has Classifications

  Issue: Zia Approval prediction is not working when the prediction query has email classification content in it. Fix: In this fix, we have created a file called IgnoreList.txt. The fix will read the contents present in this file and ignore them while ...

• Zia approval prediction failure even with customized data

  Zia approval prediction is not working as expected even though the data is given under customized data. Fix: The customized model will be considered for the prediction at first and then if it fails to predict, the default model will be considered. ...

• Failure during Zia Reopen prediction process stops the mail fetching schedule

  When the requester replies to closed/resolved requests with empty content or if there is no proper content except the content of the parent mail, then no content will be available for zia reopen prediction process and an exception will be ...