[Community Digest] ServiceDesk Plus - May 2020
Here is the monthly rewind for May 2020!
Version and Build
releases:
We had 3 build releases
- 11113 (Released
on 05 May 2020)
- 11114 (Released
on 08 May 2020)
- 11115 (Released
on 19 May 2020) check this link for more details
Product
highlights:
Behaviour Changes :
- Custom Settings
button in scheduled reports will be displayed only for users with SDAdmin
access.
- Going forward
Purchase Request / License Agreement additional fields can only be added
from the Admin tab and not from the Purchase Request/License Agreement.
User
Education:
[Term
of the Day]: Service Portfolio Management
[Term
of the Day]: HelpDesk Dashboard
[Term
of the Day]: Big Data Analytics
[Term
of the Day]: Hyperautomation
[Term
of the Day]: Gantt Chart
[DidYouKnow]
Database Maintenance settings
[DidYouKnow]
Unable to start ServiceDesk Plus as service
[ForYourInformation] Special characters in attachments filename
[Blog]
Benefits of Knowledge Management
[Blog]
Why analytics is crucial to ITSM
[Blog]
Why switching from Reactive Maintenance to Preventive Maintenance strategy is
Remunerative
[Tips
& Tricks] Approvals Made Easy With ServiceDesk Plus
Keep an eye on our Community Digest page for the monthly updates on ServiceDesk Plus product news.