[Term of the Day]: Mobile App

Term of the Day

“Mobile App”

Nowadays ticketing tools have come handy as a Mobile App. You can perform almost every activity of a ticketing tool through the Mobile App. The tool is much useful for both end-users and support technicians.

A support technician will have a bird's eye view of the tickets with complete details in a single pane. He can also perform other activities like managing IT and non-IT assets, performing RDP's (Remote Desktop Protocol), handling service ticket approvals, organizing tickets and tasks through appropriate filters, and can keep track of responses and resolution SLAs.

Let me list a few essential features commonly available on the Mobile Apps for users, they can submit their tickets on the go, instant notifications will provide them updates about their tickets and the knowledgebase is one of the key tools which allows them to find answers to their problems instantly.

Click here to know about ServiceDesk Plus Mobile App.